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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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Ok
August 1, 2020

Ok

Date of experience: July 1, 2020
Texas
1 review
0 helpful votes
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Don't automatically re-new unless I approve. Just have a 1 day price

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2020
California
2 reviews
0 helpful votes
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NA
July 31, 2020

NA

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2020
TW
1 review
0 helpful votes
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Good
July 31, 2020

Good

Date of experience: July 1, 2020
Virginia
1 review
0 helpful votes
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Super Fast
July 31, 2020

Super Fast

Date of experience: July 1, 2020
Colorado
2 reviews
0 helpful votes
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!
July 31, 2020

!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2020
Florida
1 review
0 helpful votes
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Acceptance to membership was sneakily places at end of transaction.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2020
Florida
1 review
0 helpful votes
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Good
July 31, 2020

Good

Date of experience: July 1, 2020
California
1 review
0 helpful votes
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Awesome thanks
July 31, 2020

Awesome thanks

Date of experience: July 1, 2020
Germany
1 review
0 helpful votes
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I am very lucky
July 31, 2020

I am very lucky. I try to find persons, who has stolen Money from my account.
Regards an thanks for your suppoert.

Date of experience: July 1, 2020
Georgia
1 review
0 helpful votes
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Ok
July 31, 2020

Ok

Date of experience: July 1, 2020
California
1 review
0 helpful votes
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Ty
July 31, 2020

Ty

Date of experience: June 30, 2020
Alaska
1 review
0 helpful votes
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Great service really helped me find out info to secure my families best interests. TY

Date of experience: June 30, 2020
Louisiana
1 review
0 helpful votes
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Awesome
July 31, 2020

Awesome

Date of experience: June 30, 2020
Florida
1 review
0 helpful votes
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Good
July 31, 2020

Good

Date of experience: June 30, 2020
Wisconsin
1 review
0 helpful votes
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Says it is free for a month but charged me anyway.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 30, 2020
New York
1 review
0 helpful votes
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Cool
July 30, 2020

Cool

Date of experience: June 30, 2020
New York
1 review
0 helpful votes
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64w
July 30, 2020

64w

Date of experience: June 30, 2020
Florida
1 review
0 helpful votes
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Good
July 30, 2020

Good

Date of experience: June 30, 2020
Maryland
1 review
0 helpful votes
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Good so far
July 30, 2020

Good so far

Date of experience: June 30, 2020