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Infotracer

3.2
infotracer.com
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On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!

infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Paul X.
Florida
1 review
0 helpful votes
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Good
August 5, 2020

Good

Date of experience: July 6, 2020
Ronald N.
Georgia
1 review
0 helpful votes
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Didn't get the report that I wanted when i paid for...
August 5, 2020

Didn't get the report that I wanted when i paid for it

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2020
Christopher B.
Georgia
1 review
0 helpful votes
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A
August 5, 2020

A

Date of experience: July 5, 2020
James J.
Texas
1 review
0 helpful votes
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Awesome
August 5, 2020

Awesome

Date of experience: July 5, 2020
Kathleen K.
Virginia
1 review
0 helpful votes
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Good
August 5, 2020

Good

Date of experience: July 5, 2020
Cyndee S.
Texas
1 review
0 helpful votes
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I'm annoyed that you asked before I've had a chance...
August 4, 2020

I'm annoyed that you asked before I've had a chance to look... gosh

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2020
mary H.
New Jersey
1 review
0 helpful votes
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So far ok..
August 4, 2020

So far ok. Not giving 5 stars until information gathered.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2020
Michael B.
Colorado
1 review
0 helpful votes
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So far, so good
August 4, 2020

So far, so good

Date of experience: July 5, 2020
obert D.
New Jersey
1 review
0 helpful votes
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Awesome
August 4, 2020

Awesome

Date of experience: July 5, 2020
Corey W.
Illinois
1 review
0 helpful votes
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6
August 4, 2020

6

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2020
Keith E.
Colorado
1 review
0 helpful votes
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No
August 4, 2020

No

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 4, 2020
Dennis P.
South Carolina
1 review
0 helpful votes
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So far so good
August 4, 2020

So far so good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 4, 2020
Jerome Z.
California
1 review
0 helpful votes
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Pleasantly surprised you found an out of country location
August 4, 2020

Pleasantly surprised you found an out of country location

Date of experience: July 4, 2020
Steven H.
Illinois
1 review
0 helpful votes
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Good so far
August 3, 2020

Good so far. Glad I caught the $19.02 charge starting in 7 days. Cancelling in a few minutes. That approach is slimey AF.

Date of experience: July 4, 2020
Mary N.
Michigan
1 review
0 helpful votes
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First time using; hope its everything you said it would...
August 3, 2020

First time using; hope its everything you said it would be

Date of experience: July 4, 2020
Frieda X.
Virginia
1 review
0 helpful votes
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Easy
August 3, 2020

Easy

Date of experience: July 4, 2020
William L.
Iowa
1 review
0 helpful votes
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So far, so good
August 3, 2020

So far, so good.

Date of experience: July 4, 2020
Joyce T.
Iowa
1 review
0 helpful votes
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Ok
August 3, 2020

Ok

Date of experience: July 4, 2020
Terry V.
Michigan
1 review
0 helpful votes
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Good
August 3, 2020

Good

Date of experience: July 4, 2020
Roma G.
Canada
1 review
0 helpful votes
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Have not really used the site
August 3, 2020

Have not really used the site - this is my first search. No results to report yet.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 3, 2020
20,023 reviews are not recommended
Lovely O.
Lovely O.
VOC Specialist
Typically responds within 1 day
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