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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Awesome
August 9, 2020

Awesome

Date of experience: July 9, 2020
Germany
1 review
0 helpful votes
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Great so far was able to find everything i needed asap

Date of experience: July 9, 2020
Virginia
1 review
0 helpful votes
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Best price to find critical info on a big potential purchase

Date of experience: July 9, 2020
New York
1 review
0 helpful votes
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Ok
August 8, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
Nevada
2 reviews
0 helpful votes
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Asking for a rating before I can grow report. I am not sure if what I will receive will be accurate information

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
Virginia
1 review
0 helpful votes
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Really good app so far!
August 8, 2020

Really good app so far! If it stays as is or improves. 5 stars in future!

Date of experience: July 8, 2020
Washington
2 reviews
1 helpful vote
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I thought I would get a report for a one time fee. It now looks like I have to run report again and there is a monthly fee. How do I cancel the monthly charge. I just want to pay to ~$3 I was quoted.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
New Hampshire
1 review
0 helpful votes
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Goof
August 8, 2020

Goof

Date of experience: July 8, 2020
California
2 reviews
0 helpful votes
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Fine
August 8, 2020

Fine

Date of experience: July 8, 2020
Texas
1 review
0 helpful votes
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It very easy to get around to receive the info i needed

Date of experience: July 8, 2020
California
1 review
0 helpful votes
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Okay
August 7, 2020

Okay

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
New Jersey
1 review
0 helpful votes
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Helpful
August 7, 2020

Helpful

Date of experience: July 8, 2020
Alabama
1 review
1 helpful vote
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Not too thrilled that you've already asked, and received my money and I haven't seen any of the product yet.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
Germany
1 review
0 helpful votes
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Good
August 7, 2020

Good

Date of experience: July 8, 2020
Canada
1 review
0 helpful votes
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Thank you, if this works, I will have tracked down a person who has defaulted on a debt agreement.

Date of experience: July 8, 2020
Texas
3 reviews
0 helpful votes
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Good so far
August 7, 2020

Good so far. Data not accurate for my name but it may work.

Date of experience: July 8, 2020
New York
1 review
0 helpful votes
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After payment, ask me to re-enter the search info instead of getting the searching result

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2020
California
1 review
0 helpful votes
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Ok
August 7, 2020

Ok

Date of experience: July 8, 2020
Missouri
2 reviews
0 helpful votes
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Like the info
August 7, 2020

Like the info

Date of experience: July 8, 2020
Arizona
2 reviews
4 helpful votes
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I'm impressed with the amount of information and for such a reasonable price.

Date of experience: July 8, 2020