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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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So far so good
August 10, 2020

So far so good

Date of experience: July 11, 2020
California
1 review
0 helpful votes
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Cool
August 10, 2020

Cool

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2020
Virginia
1 review
0 helpful votes
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So caring has
August 10, 2020

So caring has. Been great But I will know more when I see the report

Date of experience: July 10, 2020
Germany
1 review
0 helpful votes
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I really appreciate Info tracer for your site the value of correct info is so important in these times

Date of experience: July 10, 2020
Georgia
1 review
0 helpful votes
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Thanks
August 10, 2020

Thanks

Date of experience: July 10, 2020
Colorado
1 review
0 helpful votes
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So far so good
August 10, 2020

So far so good

Date of experience: July 10, 2020
Texas
1 review
0 helpful votes
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Good
August 10, 2020

Good

Date of experience: July 10, 2020
California
1 review
0 helpful votes
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A
August 9, 2020

A

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2020
Ohio
1 review
0 helpful votes
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Awesome
August 9, 2020

Awesome

Date of experience: July 10, 2020
Texas
2 reviews
0 helpful votes
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Free report doesn't mean free
August 9, 2020

Free report doesn't mean free

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 10, 2020
New York
2 reviews
0 helpful votes
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I can not comment on this app so far because I have not even started & have no idea the information I will receive

Date of experience: July 10, 2020
Texas
1 review
0 helpful votes
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Thanks
August 9, 2020

Thanks

Date of experience: July 10, 2020
California
1 review
0 helpful votes
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Good
August 9, 2020

Good

Date of experience: July 10, 2020
Colorado
1 review
0 helpful votes
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:)
August 9, 2020

:)

Date of experience: July 10, 2020
California
1 review
0 helpful votes
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Thanks
August 9, 2020

Thanks

Date of experience: July 10, 2020
District of Columbia
1 review
0 helpful votes
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Thanks
August 9, 2020

Thanks

Date of experience: July 10, 2020
California
1 review
0 helpful votes
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Ita easy to access and goes through very smoothly.

Date of experience: July 9, 2020
Hawaii
1 review
0 helpful votes
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Easy
August 9, 2020

Easy

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
North Carolina
1 review
0 helpful votes
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Ggg
August 9, 2020

Ggg

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 9, 2020
Pennsylvania
1 review
0 helpful votes
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Guh
August 9, 2020

Guh

Date of experience: July 9, 2020