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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Lisamarie K.
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I just paid my fee, and I don't see the report on the person I wanted!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2020
Pennsylvania
1 review
0 helpful votes
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You keep redirecting me And have not give me a chance to look at anything so I cannot answer this question

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 25, 2020
Indiana
2 reviews
0 helpful votes
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Didn't have any problems with getting my payment info accepted.

Date of experience: September 25, 2020
North Carolina
1 review
0 helpful votes
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It is great but I am not sure why it insists on finding me as two LL's in my name Philip when everywhere they have misspelled it I have had them correct it. It did not even find me as Philip with one L.

Date of experience: September 25, 2020
California
1 review
0 helpful votes
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.
October 24, 2020

.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2020
Virginia
1 review
0 helpful votes
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I filled all the information about this person and paid the fee and now it wants me to fill out the information again.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2020
Texas
1 review
0 helpful votes
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Can't give an opinion yet since I haven't seen my results

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2020
Colorado
1 review
0 helpful votes
Follow Mckensie A.
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So far so good I haven't had a chance to experience it yet though

Date of experience: September 23, 2020
Florida
1 review
0 helpful votes
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Simple
October 23, 2020

Simple. All I wanted was divorce date; other sites promised, but not available

Date of experience: September 23, 2020
Florida
1 review
0 helpful votes
Follow Kimberley L.
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I don't agree with your billing policy. Customers should be able to purchase a single report and not enter a billing agreement.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2020
Texas
1 review
0 helpful votes
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One of the best apps for people search seen in a long time and password set up very easy

Date of experience: September 22, 2020
Florida
1 review
0 helpful votes
Follow Linda N.
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Hopefully gets me the one bit of information I need.

Date of experience: September 22, 2020
Massachusetts
1 review
0 helpful votes
Follow Joy G.
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It has been easy to sign up and obtain information.

Date of experience: September 22, 2020
Virginia
1 review
0 helpful votes
Follow Vanessa Z.
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I do not want any additional billing
October 22, 2020

I do not want any additional billing. I want only a one time report and when I click on it it says this site can not be reached.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2020
Mexico
1 review
0 helpful votes
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I wanted to find out if someone is married. You are reasonable and easy to use so far.

Date of experience: September 22, 2020
California
1 review
0 helpful votes
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.
October 22, 2020

.

Date of experience: September 21, 2020
Washington
2 reviews
0 helpful votes
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Good serves but can trap older people who for get to cancel their subscription

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2020
California
2 reviews
0 helpful votes
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O far so good, I'm just in the process of enrolling in your program. The application process is still in transit.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2020
California
1 review
0 helpful votes
Follow Nancy B.
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Your making my life so much easier and what i need to do so much quicker. Thanks

Date of experience: September 19, 2020
West Virginia
1 review
0 helpful votes
Follow William Z.
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Did the initial search..
October 19, 2020

Did the initial search. I paid the initial fee... as SOON as i entered my password, the report vanished... so yes. ONE STAR so far... since that is all i've seen of your service to this point when im asked to give a rating

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2020