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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I'm just excited to find out some info. People seem to be so fake and so full of lies these days.

Date of experience: October 1, 2020
Kansas
1 review
0 helpful votes
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It has been very good so far
October 31, 2020

It has been very good so far. But I would also like to know the cancellation process. As I do not plan on this being an ongoing project. Thank you.

Date of experience: October 1, 2020
Georgia
1 review
0 helpful votes
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Sign in process lost information that I provided for search

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2020
Texas
2 reviews
0 helpful votes
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I just logged on and it is way to early to look for a positive or negative opinion.

Date of experience: October 1, 2020
California
1 review
0 helpful votes
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445
October 31, 2020

445

Date of experience: October 1, 2020
Canada
2 reviews
3 helpful votes
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Have been asked to enter information for my search over, and over, and over. But results are not given. Have receipt of payment, but I'm being asked to pay again. Not impressed at all.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 30, 2020
Pennsylvania
2 reviews
0 helpful votes
Follow Amy A.
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I spent 5 minutes compiling a report, paid and then I was brought to a page that said 'no reports'... what's up with that? I have to start over?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 30, 2020
California
1 review
0 helpful votes
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So far I don't know if we had success finding the right info.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2020
Florida
1 review
0 helpful votes
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I had to log in 2 times something went wrong, don't know why

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2020
Arizona
1 review
0 helpful votes
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Wanted to know yesterday on info not 2 questions later

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2020
North Carolina
1 review
0 helpful votes
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I need the info I paid for before providing an accurate assessment of my experience.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 28, 2020
New York
1 review
0 helpful votes
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I hope this is not a trap to keep billing me. I just want A one time Report.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2020
Minnesota
1 review
0 helpful votes
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.
October 28, 2020

.

Date of experience: September 27, 2020
Michigan
2 reviews
0 helpful votes
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.
October 27, 2020

.

Date of experience: September 27, 2020
California
1 review
0 helpful votes
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Worthless
October 27, 2020

In a websearch this site showed it had info for my friend. Once I paid for a report it was unable to find the person. Finally changing things around I found the person. This site provided NO information other than an address that I was able to find already for free. Don't waste your money!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2020
California
1 review
0 helpful votes
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Haven't seen anything as of yet to show that this site is legit

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2020
Washington
1 review
0 helpful votes
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I only want to subscribe for one check. I don't want to continue my subscription.

Date of experience: September 27, 2020
Colorado
1 review
0 helpful votes
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You're asking for my opinion before I get my report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2020
California
2 reviews
29 helpful votes
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So far so good...
October 27, 2020

So far so good... Now let's see how accurate the information is...

Date of experience: September 26, 2020
Maryland
1 review
0 helpful votes
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Fast search
October 26, 2020

Fast search. Need to see whether the report is indeed informative and helpful.

Date of experience: September 26, 2020