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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Was super easy and simple to set up and get to this point, but I haven't 5used it yet so I dont know if it works but im Happy so far.

Date of experience: October 7, 2020
Texas
1 review
0 helpful votes
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I paid for a report, it said there were 3 results, but now it'as asking for the info over again.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2020
Virginia
2 reviews
0 helpful votes
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I haven't gotten a title report yet and that's why I am paying for this

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2020
Germany
2 reviews
0 helpful votes
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*******549
November 6, 2020

*******549

Date of experience: October 7, 2020
Arizona
1 review
0 helpful votes
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I feel that you are baiting me
November 5, 2020

I feel that you are baiting me. Suggesting the search I did resulted in a find when in agree to your terms you don't even have the report for me and rerun again. I bet there is no information and I will report this as fraud if there isn't any data.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2020
California
1 review
0 helpful votes
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I haven't even received my data yet and you want an opinion/rating. This service is not user friendly

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2020
Virginia
1 review
0 helpful votes
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Your asking for survey before I've used your product

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2020
Massachusetts
1 review
0 helpful votes
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I like that I can actually talk to a person if I have any questions..

Date of experience: October 6, 2020
Washington
1 review
0 helpful votes
Follow Ronald V.
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Im searching for the owner of this certain truck. Then I. Was thrown to people search.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 5, 2020
California
1 review
0 helpful votes
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I think I have gotten charged twice for the se search?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 5, 2020
Washington
1 review
0 helpful votes
Follow Michaell J.
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I have been able to find information that I could never find on whitepages. I'm amazed at how thorough this service is. One of the best and very affordable.

Date of experience: October 4, 2020
Pennsylvania
1 review
0 helpful votes
Follow Susan M.
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I searched a name, was forced to sign up for an account, charged $3.95 and still could not open report. Now, I am searching for that person again!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 4, 2020
Pennsylvania
1 review
0 helpful votes
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Thorough, and descriptive
November 3, 2020

Thorough, and descriptive. I actually felt, and saw this site's 100% effort put forth to give me accurate results.

Date of experience: October 4, 2020
North Carolina
1 review
0 helpful votes
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Very easy access so far
November 2, 2020

Very easy access so far. I haven't seen the report yet.

Date of experience: October 3, 2020
Florida
1 review
0 helpful votes
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So far so good
November 2, 2020

So far so good. We'll see how good it is in a moment.

Date of experience: October 3, 2020
Washington
1 review
0 helpful votes
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/
November 2, 2020

/

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 2, 2020
Texas
2 reviews
0 helpful votes
Follow Jennifer R.
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Haven't really done anything yet other than enter my information so I'll let you know!

Date of experience: October 2, 2020
Virginia
1 review
0 helpful votes
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An exhaustive list of reasons for wanting a report? Why

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 2, 2020
California
1 review
0 helpful votes
Follow Luchie T.
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So far the process is quick but I have not open the actual report. I will be able to determine the overall experience once I see the report -if the information is vague or unclear.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2020
Texas
1 review
0 helpful votes
Follow Patricia U.
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It did not give me the information it said would be provided. This is misleading

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2020