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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Haven't had an experience yet
November 16, 2020

Haven't had an experience yet. I'm still waiting for the report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 17, 2020
Pennsylvania
2 reviews
0 helpful votes
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So far pretty good but never saw any advice stating that auto billing was being set up on my card.

Date of experience: October 16, 2020
California
1 review
0 helpful votes
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I googled free, so the promoted link was misleading.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 16, 2020
Texas
1 review
0 helpful votes
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[
November 15, 2020

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Date of experience: October 16, 2020
Maryland
1 review
0 helpful votes
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Easy and simple but prefer an option for a one time search vs monthly package

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 16, 2020
Texas
2 reviews
0 helpful votes
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Excellent info source across different search sites... virtually.

Date of experience: October 16, 2020
Maryland
1 review
0 helpful votes
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Haven't gotten started yet...
November 14, 2020

Haven't gotten started yet... and don't want a second month's charge...

Date of experience: October 15, 2020
Georgia
1 review
0 helpful votes
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Ain't got to make it past login quiet yet but seems like a good working website so far!

Date of experience: October 15, 2020
Kentucky
1 review
0 helpful votes
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I live this app it lets me know so many questioned I have had in back of my mind

Date of experience: October 15, 2020
California
2 reviews
0 helpful votes
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So far so good
November 14, 2020

So far so good. Well see. If it is as easy to cancel as they say.

Date of experience: October 14, 2020
Washington
1 review
0 helpful votes
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...
November 13, 2020

...

Date of experience: October 14, 2020
Michigan
1 review
0 helpful votes
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Can't really tell anything yet, no reports delivered

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 13, 2020
California
1 review
0 helpful votes
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At least the person in question was found. I know he has a history already. But looking up any recent activity.

Date of experience: October 13, 2020
California
1 review
0 helpful votes
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I don't have any information yet, by which I can say.

Date of experience: October 12, 2020
California
2 reviews
0 helpful votes
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Well it looks like I found car I'm looking maybe this program will let me reclaim it

Date of experience: October 9, 2020
Virginia
1 review
0 helpful votes
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I see that there are future charges that I did not get notice of or agree to. I will not pay. I screen printed this page if I need evidence of your misbehaving for the state attorney General.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
Washington
1 review
0 helpful votes
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Too early to tell
November 8, 2020

Too early to tell. Just started. Great offer though. Wonder if it's really unlimited and what info they can provide.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
California
1 review
0 helpful votes
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Unrealized Expectations
November 8, 2020
Updated review

Rejected credit card information for no reason. Took three tries to get it approved.

Date of experience: October 8, 2020

Rejected credit card information for no reason
November 6, 2020
Previous review

Rejected credit card information for no reason. Took three tries to get it approved.

Date of experience: October 6, 2020
California
1 review
0 helpful votes
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Quick simple and easy
November 7, 2020

Quick simple and easy. Romaine Essentials we need today in this world that doesn't slow down thanks

Date of experience: October 8, 2020
Wyoming
1 review
0 helpful votes
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..
November 7, 2020

..

Date of experience: October 7, 2020