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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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I haven't searched for anything yet
December 19, 2020

I haven't searched for anything yet - just my card number and a name.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 19, 2020
California
1 review
0 helpful votes
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So far its great, haven't actually had a chance to try out anything yet.

Date of experience: November 18, 2020
Virginia
3 reviews
0 helpful votes
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So far, so good
December 19, 2020

So far, so good. It seems I have found my long lost friend.

Date of experience: November 18, 2020
Ohio
1 review
0 helpful votes
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Link said FREE, but I just spent $3.95 for this. Crooks!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 18, 2020
Virginia
1 review
0 helpful votes
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So far so good but I haven't viewed a report yet so you might think of asking these questions after somebody gets to use the app a little more

Date of experience: November 18, 2020
Wisconsin
1 review
0 helpful votes
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Great, quick and super easy to use the website. Thank you!

Date of experience: November 18, 2020
Texas
2 reviews
0 helpful votes
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Everything seems to be good
December 18, 2020

Everything seems to be good. The search is ok. I called first. Fast search.

Date of experience: November 18, 2020
Florida
1 review
0 helpful votes
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I was just hoping to buy one search and then be done but it's ok
Maybe I'll search some more

Date of experience: November 17, 2020
Washington
1 review
0 helpful votes
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Bait and switch tactics
December 17, 2020

Bait and switch tactics. Forcing me to subscribe instead of offering a single payment option is objectionable in itself, but doing so and not providing the promised report is so deceptive it can't be legal. The site is careful to qualify statements, but it has to produce something when taking my money. So far I got nothing.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
Minnesota
1 review
1 helpful vote
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False advertisement
December 17, 2020

In the beginning search title. It say's free search. The word free is just to get your attention. Then, at the end of the search, they ask for a payment. That's false advertisement. It doesn't matter if it's free or not, tell the truth in the beginning. If someone is going to pay for the info. They will. But, I know there are millions of people that see the payment and turn away because that information is free of charge on other sites.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 16, 2020
Georgia
1 review
0 helpful votes
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I hope I don't get the same b*** I always get from these apps

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 16, 2020
California
1 review
0 helpful votes
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Said price was 3.95 and then said I my next payment is 19.05 after inputting my info

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 15, 2020
Georgia
1 review
0 helpful votes
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Infotracer is easy to use and the results are instant.

Date of experience: November 15, 2020
Florida
1 review
0 helpful votes
Follow Denise E.
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I was presented with a rating box before I even saw a report. So there really isn't anything I can rate yet!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 14, 2020
California
2 reviews
0 helpful votes
Follow Raemee B.
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Haven't opened the report but so far the process has been easy.

Date of experience: November 14, 2020
Idaho
2 reviews
0 helpful votes
Follow Shay S.
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I needed closer I had a gut instinct on the person and I was right about them

Date of experience: November 14, 2020
Mexico
1 review
0 helpful votes
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Gracias
December 14, 2020

Gracias
por su auyda en este proceso es magnifivc

Date of experience: November 14, 2020
Washington
1 review
0 helpful votes
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I haven't used it enough to make a decision on whether it's good or bad yet or to do a trustworthy review so i gave a 5 star to be nice today and let's hope in a week I still wanna give this place a 5 star review

Date of experience: November 13, 2020
New York
1 review
0 helpful votes
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I have not finish to retrieve the information I am looking for yet.

Date of experience: November 12, 2020
California
1 review
0 helpful votes
Follow John C.
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Havnt accessed anything yet your shoving a survey in my face while I'm trying to accomplish something

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 12, 2020