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Infotracer

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Rubilee S.
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Okay so far can't really judge until I get to use it more

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2020
Illinois
2 reviews
0 helpful votes
Follow Dennis Z.
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It has been easy to get started generating a report.

Date of experience: November 30, 2020
California
2 reviews
34 helpful votes
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I haven't seen the report yet, but I have been satisfied so far in the process, very fluid. Thank you.

Date of experience: November 30, 2020
Georgia
1 review
0 helpful votes
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Would like to know what was found not the info itself just say you found vin #, owners name, etc.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2020
New York
2 reviews
0 helpful votes
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So far so good
December 30, 2020

So far so good. Hoping this produces results for me.

Date of experience: November 30, 2020
Texas
1 review
0 helpful votes
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I just need to know about some court records I have I didn't need the rest of that and some of this information on there is not right I have never had drug charges

Date of experience: November 30, 2020
Arizona
1 review
0 helpful votes
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I haven't received the information I'm looking for yet, but the website is monies friendly and easy to use.

Date of experience: November 29, 2020
California
1 review
0 helpful votes
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Nothing happening so far
December 30, 2020

Nothing happening so far. I entered my data. Where is my report?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2020
Maryland
1 review
0 helpful votes
Follow William K.
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This site refused to screen out all persons not in 87-95 age group. That was not helpful. (It did screen by state only.
Also, when I purchased, it did not auto transfer the particular name I sought: Charles Edwards. I had to re-enter the data.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2020
Texas
1 review
0 helpful votes
Follow Darla I.
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It looks like it's gonna be very helpful and the price is unbeatable

Date of experience: November 28, 2020
California
1 review
0 helpful votes
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Unable to comment at this time
December 28, 2020

Unable to comment at this time. Just opened account

Date of experience: November 27, 2020
New York
1 review
0 helpful votes
Follow Melvin V.
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I good for find number of phones and names nice like

Date of experience: November 27, 2020
District of Columbia
1 review
1 helpful vote
Follow Sarah R.
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It is annoying that I have to sign up for a subscription instead of buying just one single report (even if I can easily cancel the subscription in theory... haven't tried this yet)

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2020
California
1 review
0 helpful votes
Follow Charles W.
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I havent been able to experience it yet so far other than paying for your service was the first thing I have done this is the second you should wait for me to be done with your service to ask this question just sayin

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 26, 2020
Pennsylvania
1 review
0 helpful votes
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Everything has been straight forward so far. Great app.!

Date of experience: November 25, 2020
Texas
1 review
0 helpful votes
Follow Deanna G.
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I haven't been given any information as of yet. Don't know

Date of experience: November 25, 2020
Virginia
1 review
0 helpful votes
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.
December 25, 2020

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Date of experience: November 25, 2020
Texas
1 review
0 helpful votes
Follow William A.
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Please provide information in advance on process to CANCEL continuous "subscription" you force me in to. Do I have to call you? Do I have to do a dance and shuffle? Will I need to report you to mastercard? Ugh!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2020
California
1 review
0 helpful votes
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Everything appears reasonable, but time consuming!

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2020
New Mexico
1 review
0 helpful votes
Follow Marko L.
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Sneaking in an auto pay going forward, I will block it I only want my first inquiry

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 24, 2020