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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great service
January 7, 2021

Great service. You are better than truthfinder, intellus and the rest!

Date of experience: December 7, 2020
New Hampshire
1 review
0 helpful votes
Follow Jolynn F.
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All good so far I haven't seen my report yet though

Date of experience: December 7, 2020
District of Columbia
1 review
0 helpful votes
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I will let you know when I've completed my searches. So far, so good.

Date of experience: December 7, 2020
New Jersey
1 review
0 helpful votes
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This is a fantastic tool for assistance with minor questions needing to be answered.

Date of experience: December 6, 2020
Ohio
1 review
0 helpful votes
Follow Tambra L.
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I will be able to rate a better score after i see if your program is what im looking for

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 6, 2020
Kentucky
1 review
0 helpful votes
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I did not know you existed until now
January 5, 2021

I did not know you existed until now. I will be back.

Date of experience: December 6, 2020
Pennsylvania
1 review
0 helpful votes
Follow M D.
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I did not want automatic renewal of your service and you should not sign up customers to that service without their consent.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2020
New York
1 review
0 helpful votes
Follow Toni O.
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Sooo, looking forward to my reports
January 4, 2021

Sooo, looking forward to my reports. Thank-you. I have used other services in the past, however initially, you offer much more accurate information. T

Date of experience: December 5, 2020
GB
2 reviews
0 helpful votes
Follow Robert S.
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The sign up seems pretty straightforward, that's all I know as yet

Date of experience: December 5, 2020
California
1 review
0 helpful votes
Follow Robert N.
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You said a report was ready if I signed up. After signup, you said that no report was ready. How can I trust you?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 5, 2020
Iowa
1 review
0 helpful votes
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So far you've been fast with getting information to me

Date of experience: December 4, 2020
New Zealand
1 review
0 helpful votes
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Excellent
January 4, 2021

Excellent. There is no other way I could have achieved my sisters address or phone number.

Date of experience: December 4, 2020
Texas
1 review
0 helpful votes
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Only need one day look up info they set me auto for membership I don't need

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2020
North Dakota
1 review
0 helpful votes
Follow James F.
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I have used this service for more than ten years. It is always great.

Date of experience: December 4, 2020
California
1 review
0 helpful votes
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So far so good that's all I can say for now. Thanks

Date of experience: December 3, 2020
Florida
1 review
0 helpful votes
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Haven't experienced anything yet giving you the benefit of the doubt.

Date of experience: December 3, 2020
North Carolina
1 review
0 helpful votes
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I typed the person name
January 2, 2021

I typed the person name. System asked me for payment and took me back to my starting point... Looks likes some foolishness is about to happen.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2020
California
1 review
0 helpful votes
Follow Smita W.
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I didn't even get the report
January 2, 2021

I didn't even get the report. How am I going to say anything

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2020
Canada
1 review
0 helpful votes
Follow Faron Q.
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Quick, easy and simple to obtaining the results intended.

Date of experience: December 2, 2020
Florida
1 review
0 helpful votes
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I havent gotten anything done yet but happy so far. Ask me once I've worked with it more

Date of experience: December 1, 2020