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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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So far it's been easy to use and seems to be current info.
Easy sign up and thorough background check information
Hello Julie,
Thank you for the excellent review! We are delighted that you like the service and find it quick and easy to use. If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It's been great but I can't find out the county they are in
Hello Nicolas,
Thank you for the great review! Records or information available on the site is mainly in the United States. We are confident if you give enough time, you will discover more value to this site. You can also check this in our FAQs>Data Questions:
https://infotracer.com/faq/
If you have any questions, comments, or suggestions, pls do not hesitate to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I haven't reviewed anything yet so I don't know how much longer I will have to wait.
Hello Sheila,
We appreciate your honesty in giving us a fair rating since you haven't used the service yet. We are confident if you give enough time, you will discover more value to this site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Hello Marc,
Thank you for the fantastic review! We are thrilled that you appreciate the service. It shows that you canceled the subscription but still have up to the 22nd of this month to use the service, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Too soon to tell. I have not got the results yet. After I paid for your service and filled out everything; you tell me you found nothing. You should have told me that up front.
Hello Deborah,
Thank you for the positive review! We are optimistic as you progress in using the service that you will find it very useful.
Our Expert Team of Researchers was not able to find any additional information on your request. We see you had your subscription canceled and still have access up to the 22nd of this month to use the service, and you will no longer see any future billing from us.
If you have any questions, clarifications, or suggestions, please reach us at [email protected]. We'd be happy to be of assistance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Haven't seen the information yet so I can't give u an adequate response
Hello Brooke,
We appreciate your honesty since you haven't used the service yet.
It shows that you canceled the subscription but still have up to the 22nd of this month to use the service.
If you need help with your search or have any questions or clarifications regarding the service, you can reach us anytime at [email protected]. We'd be happy to be of assistance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
My first search gave the info I needed but later I returned and the site could not provide the information stating "no information located".
Why not?
Hello MC,
Thank you for taking the time to share your feedback. The initial or preliminary search is as reference material only. It verifies the record's existence, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
We are optimistic that as you continue to use the site, you will find it more valuable. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Very helpful so far but ill see whats up just getting started
Hi Waldo,
It's good to hear that you have a nice experience so far. In case you need assistance in your searches, please don't hesitate to call us or send us an email at [email protected].
Have an amazing week ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Good afternoon,
I initiated a report, provided my credit card and now the site sits in limbo with no report released.
My concern is that infotracer
May not be a legitimate site sien the report was not released.
Hi Valerie,
We're sorry to hear that you have not yet received the report you've paid for. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
...
Hi Damon,
Thank you for taking the time to rate our service. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Customer Relations Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It takes forever to try to get any information over all it is just ridiculous
Hi Loranna,
We appreciate your feedback, and we're sorry to hear that you're having a hard time using the site. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I have been arrested currently and can't find it on here and info way out dated
Hi William,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. We collect our data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public sources. Our records have all been collected from public data and may contain some inaccuracies. Unfortunately, we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies.
Since this just happened recently, there's a big chance that the sources we get information from have not been updated yet.
Please feel free to contact us at [email protected] with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Tested it on myself, couldnt give me any information unless I pay
Hi Rodney,
We're sorry to hear that you could not find the information you needed on the site. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. Nonetheless, you can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
We would love to help uncover what you need at no additional cost. If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Ok but mace mistake and can't
Get back to correct it
Hi Susan,
Thank you for your feedback! We're happy to hear that you're satisfied with the service. We can see that you've canceled your account and have until March 21,2021. We hope that you will make the most out of it. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to [email protected].
Have an amazing week ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Easy to start, but 2 people I tested that had police records are not showing up at all
Hi Michelle,
I'm sorry to hear that you were not satisfied with the report you received. I would really like to help you out in looking for more information about the searches you made at no extra cost. Rest assured, I'll be here to help you out.
To make it easier for you, we can schedule a call the soonest you are available, or you can email me at [email protected], and I'll be the one to respond to you personally.
Looking forward to your response. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Love all the great, accurate results & price is awesome!
Hi Irene,
Thank you for your awesome review! We sincerely appreciate your time to give us a survey. Comments like this inspire us to do better and improve every day.
If you need further assistance, please don't hesitate to call us or send an email at [email protected].
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Nice if I get my report. Keeps checking and then another offer. It's frustrating but hopefully it's just getting information
Hi Michael,
We apologize for the pop-ups. You can exit out of them and continue the search. If you're unable to find the information you needed, please don't hesitate to give us a call or send an email to [email protected].
Have a lovely day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It is very exhaustive and provides a great deal of information, so far...
Hi Stephen,
We're happy that you're able to find the information you needed on the site. Comments like this inspire us to do better every day. If there's anything we can help you with, please don't hesitate to give us a call or send an email to [email protected].
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Im not finished yet. I would like to know about this person as they are on a fb dating app
Hi Nancy,
Thank you for the review. We are confident if you give enough time, you will discover more value to this site. If you have time, please feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Genoveva,
Thank you for the lovely review. We are happy that you find us easy to use. We strive to make the site as user-friendly as possible for total customer satisfaction.
It shows that you canceled the subscription but still have up to the 23rd of this month to use the service. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com