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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Your site gave me 0 information on my driving record on my self what a waist of time and money.
Site had trouble responding multiple times. Haven't gotten to read the report yet
Hi Amanda,
Thank you for letting us know about this. We've already had this resolved, and the site should now be running properly. We hope you were able to get the information you were looking for. If not, please reach out to us at [email protected]. We will love to make things right if you give us another chance.
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I have paid for your service to get some very basic information from your website because Your advertisement shows great expectations. But I was truly disappointed and a little bit aggravated. I could've used similar websites to accomplish what I wanted. Now I wasted my money and didn't get any useful information. Honestly, I felt being cheated.
Hi Kevin,
We're sorry to hear that you were not able to get useful information from our site. I would really like to help you out in looking for more information about the searches you made at no extra cost. Rest assured, I'll be here to help you out.
To make it easier for you, we can schedule a call the soonest you are available, or you can email at [email protected], and I'll be the one to respond to you personally.
Looking forward to hearing from you. Have a great day, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Paid for the monthly. Was looking to see if it pulled warrants. Can't be too sure of accuracy because it has a disclaimer that makes you question the accuracy. Doesn't make too much sense.
Hi Darrin,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We're hoping to hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The name and general location came up quickly~ will see how the experience is now that I've paid for the service
Hi Laurie,
We're happy to hear that you were able to find the results quickly on the site. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to [email protected].
Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I paid and it took me back to the beginning had me rerun plate info and then wanted to charge me double for info I just paid for
Hi Katie,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
In the meantime, please reach out to us at [email protected] with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
We're hoping to hear from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Your website gave me a date of birth for one of my searches as 10/00/1961. There is no such date so that tells me that you are scammers. I want a full refund.
Hi Harry,
We sincerely apologize if you were not able to find the information you needed on the site. We can see that you have already reached us via email. We have canceled your account and have processed a refund today, March 19,2021. Please expect this to reflect in your account within 3 to 5 business days.
If we can help with anything else, please give us a call or send an email to [email protected]. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I paid $3.95 for the initial 7 day trial which is fine. Then I was given the option to buy the premium report for $9.95. I paid for the report and it looped me back to the point where I had initially put in the information I was looking for. I did that and it asked me again did I want the premium report when the site never took me there in the first place. My card was charged $9.95 and the service was not provided. They are just collecting people's hard earned money. What a horrible experience.
Hi Tiffany,
We're sorry to hear about the experience you had with the site. This is something that we don't want our customers to experience. We do see that you have sent us an email. Rest assured, we'll be working on this and provide you with the best resolution. Please expect a response from one of our customer service representatives within the day.
We hope that you will give us a chance to turn things around. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I've used several background check sites and by far this is the most scattered shot one yet... I typed in the name, it gave me several. Picked the proper name then brought me to a background check for other people's criminal history. I had to once again clear the mudd to find the person's name again
Hi Andrew,
Thank you for letting us know about this. Your feedback helps us get better. We definitely want to turn things around and help you find the information you needed.
Please give us a call or send us an email at [email protected]. We will love to make things right if you give us another chance.
We hope to hear from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It indicated the reports had found results, you pay for the report and there is nothing.
Easy to use and is a great tool to detect fraudulent act
Hello Alecia,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I have all info that the report gave I am looking for social stuff dating services ect
Hello Connie,
Thank you for the review! Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
It shows that you canceled the subscription but still have up to the 24th of this month to use the service. If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
There was no information for my email lookup, I should not have to pay for this.
I do NOT want to renew. I wanted a one time choice!
Hello Barbara,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
It shows that you canceled the subscription but still have up to the 22nd of this month to run your searches, and you will no longer see any future billing from us.
If you’re open to discussing this further, please reach out to us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
!
Hello Salvatore,
Thank you for the review. We are glad that you found the site helpful and served your purpose. We value doing business with you and look forward to having you back.
If you have time, please reach us at [email protected] for any comments or feedback you want to share.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I was looking for the owner of an IP address that compromised my outlook account. Did not receive that piece of information.
Hello Cynthia,
Thank you for the review. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
You cancel the subscription but still have up to the 23rd of this month to use the service. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Didn't provide what I was looking for. The information provided can easily be found on internet.
Hi Danielle,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
You are currently on a 7days unlimited search access which will roll over into a monthly subscription on the 24th of this month if not canceled. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
So far it seems more informative after this I'll give more stars if it's true
Hello Wendy,
Thank you for sharing your review! We are confident if you give enough time, you will discover more value to this site.
We want to hear more about your feedback, comments, or suggestions., pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
So far so good. I hope this will report death notices
Hi David,
Thank you for the fantastic review! We highly appreciate we were able to hit your expectations.
As you continue with the service, we are optimistic that you will find it very useful.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
..
Hi Kelli,
Thank you for the excellent rating. We are happy you like the service, and we're able to meet your expectations.
We want to hear more about your experience as you progress on the site. If you have the time, please reach us at [email protected]. We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
We sincerely apologize if you were unable to find the information you needed on our website. Something like this, we don't want our customers to experience. If given a chance, we would like to turn things around to help you find the information you needed.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315