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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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When I typed in the license plate info it acted as if it had information on the vehicle once I purchased there was no information available
I shouldn't have to use a PC for things to work. I only have my android phone, so your website should work no matter what. Ie: when I was trying to click on the 2 boxes to agree to your terms, it won't allow me to check mark the boxes.
Hello Berin,
Thank you for bringing this to our attention. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. In the meantime, please reach out to us at [email protected] with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Haven't even got the chance to view the report yet to even give you a rating
Hello Sydney,
Thank you for the positive review! We are optimistic as you progress in using the service that you will find it very useful.
If you want to share any comments or suggestions, please feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Stated this was a free site and then you have to pay. Only have one lookup and I do not want to be billed each month
Hello Jane,
Thank you for taking the time to share your feedback. We apologize for any inconvenience brought by a possible miscommunication.
You purchased a 7days unlimited access, which will put you on a monthly subscription if not canceled; presented clearly to you upon check out and sent to you in a welcome email. You can also find this in our FAQs>Billing Issues: https://infotracer.com/faq/.
To avoid any further inconvenience on your part, I canceled the subscription leaving you up until the 28th of this month to use the service, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Would STRONGLY Advise using a Different Program!
I spent 3 days going over "Reviews" and researching to find a program that would do what i NEEDED to be done, And that would do "EXACTLY" What it said it would do.
I performed "1" search after paying for a membership and Rather than give me the Results of the search... It brought up ANOTHER Sitethat wanted more "Money"!
Also YOUR info tracker could find NOTHING at all on the Name, Address, e-mails, or ANYTHING At ALL for me.
I Could have and SHOULD HAVE just went with my gut and used a Different Site.
Hello Jonathon,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. Please know that the initial or preliminary search is provided as reference material only. Kindly check this in our FAQs>Data Questions: https://infotracer.com/faq/ To see how our Preliminary Searches work.
I have canceled your account for the inconvenience we have caused and refunded the trial fee of $3.95. Please allow 3-5 business days for the refund to process. Again, we appreciate you taking the time to leave us your review.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I thought you were going to deliver dat the way you promoted. Not only was my sons speeding ticket not on your site but his crash was not either.
I'm very unimpressed with the results of a back ground check on myself. I always do this first for myself. The information is grossly outdated, inaccurate, links/photos are blank. Address information and court records are not correct.
Total waste of money!
The information for a suspended driver's license in the state of Maryland should have been provided
Hello Mr. Muhammad,
Thank you for the review. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
You are currently on a 7days unlimited search access which will roll over into a monthly subscription on the 27th of this month if not canceled. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Paid the fee for "full access" on 20 March 21. Once inside all you get is very generic access, such as that a file exists with the name you searched. Useless information that you can get free online. Click on the report for the details, then you must pay $18.00 for "Premium Service". Then you try to find out info on a "Breach Report". This is another extra fee ranging from $9.95 to 19.95! This is internet FRAUD!
Hi William,
We're sorry to hear that you're unable to find the information you needed and are prompted to purchase an upgrade to get more. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Did not give me anything but a name. I know more than the search. Waste of money.
Hi Joni,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I looked up myself... there was more wrong information then right. I then looked up my husband. Same with him to
Hi Teresa,
We really appreciate your feedback. We're sorry to hear that there was incorrect information on the report you received. I've checked and can see that you also sent us an email. I've responded and hope to hear from you soon.
Rest assured, we'll improve our services to keep this from happening in the future. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I requested Bobby Ray Lewis and most all of it was correct but his age. He was not that old r I would be older than 60. He was in Greenville and Tarboro a lot of the years but I understand he died on my birthday and I am now 60 He was buried at Mac Smith's cemetery.
Hi Bobby,
We're sorry to hear that some information on the report you received was incorrect. We'll ab more than happy to help you out and try to find the correct information you were looking for.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The information was 15 years old. I wanted to find out the CURRENT owner, not the owner that bought the car 16 years ago.
PLEASE UPDATE YOUR INFO AS OLD INFO IS USELESS.
Hi Victor,
Thank you for your feedback. We appreciate you taking the time to give us a review. We're happy to hear that you were satisfied with the customer service we have provided.
Please note that we obtain public records from official public records custodians or repositories such as state and local offices, agencies, courts, and departments. Hence, we're unable to make any changes to the records we have on file as we are only relying on public records. This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
If you need further assistance, please don't hesitate to give us a call or send us an email at [email protected].
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Basic information provided comes from the most useless sources that you could probably find yourself. That made me weary of the website and didn't risk paying another almost $20 for a "premium database" that who knows what would've provided.
Hi Wilo,
We're sorry to hear that you're not satisfied with the service. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I signed up solely for reverse vehicle license plate lookup --- Although advertised as one of the services, I was unable to find the requested information
Hi Kathleen,
We sincerely apologize if you were not able to find the information you needed on the site. We definitely want to help you out and turn things around.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Very helpful. Has the information I need to complete my tasks
Hi Kelly,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi Brian,
Thank you for the high rating. We're happy that you're satisfied with the service. Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Hi Chad,
We're sorry to hear that you're not satisfied with the report you received. Please be advised that as a public records provider, we gather data from various sources. We cannot guarantee the completeness of the report as they come directly from other sources.
We would love to help uncover the information you need, though, at no additional cost. Kindly give us a call between 9 AM to 5 PM EST or send us an email at [email protected].
We are hoping to hear from you. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I thought I was paying for information that could be useful however it was just a charge for information that I already knew.
Hi Tori,
We sincerely apologize if you were not able to find the information you needed on the site. We have sent you an email to resolve this issue. We hope to hear from you! Have a nice day ahead.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Said they had owner of vehicle on file. I paid for the trial then it said nothing was on file. What a scam.
Hi Aidan,
We're sorry that you were not able to get the information you needed on the site. We would definitely like to help you out. If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tonisha,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies. You can see this in our FAQs>Data Questions: https://infotracer.com/faq/. In the meantime, please reach out to us at [email protected] with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com