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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Hi hoping to find the info I need if not money back guarantee>? >
I dont like that its a monthly subscription that I have to cancel.
Hello Jason,
Thank you for taking the time to share your feedback. As I checked on your account, We see you had your subscription canceled and still have access until the 30th of this month, and rest assured you will no longer see any future billing from us in the future. If you need further assistance, please do not hesitate to contact us at [email protected]. We value your opinion.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Able to find the right people I searched but it seemed to be pretty regular to be less or no recent info on them. I feel like other similar services had more extensive and more current information as I searched out the same people I searched with this service.
Hello Code,
Thank you for the review. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Found who I was looking for but I need more information
Hello Murray,
Thank you for taking the time to write us a review. We are excited that you found what you were initially searching for, but you're interested in finding more information.
We offer free search assistance through our Our Expert Team of Researchers for a more in-depth search. If interested, please reach out to us via email at [email protected] or, better if you can call +1 833-922-2315 between (9 am - 5 pm) Eastern look for Eddy so that I can assist you immediately. We'd greatly appreciate the opportunity to make things right for you.
If you have time, please feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You want an opinion before I ever see that data... show me something useful before you ask for praise.
Hello Tina,
We appreciate your honesty in giving us a fair rating since you haven't used the service yet. We are confident if you give enough time, you will discover more value to this site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Ethel,
Thank you for taking the time to give us a high rating. We're happy you're satisfied with the service. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I just want to see the report. Not make an account
Hello Michelle,
Thank you for taking the time to share your feedback. As I checked on your account, it showed that you have already run a search and provided a report.
You purchased seven days of unlimited search access, which will put you on a monthly subscription if not canceled; presented clearly to you upon check out and sent to you in a welcome email. You can also find this in our FAQs>Billing Issues: https://infotracer.com/faq/.
You can cancel anytime to avoid further billing.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I just hope I can get the information I need. I did and I didn't... I was looking to find out "who" my brother in law married, not just that he was married. I knew he was married to a woman in 1998, but she was murdered, so he is a widower. But your website said he was married (and other sites have said he was married also (to the woman that was murdered) and that is not an updated fact. I could find out who he is/was married to but would have to pay another fee. So unfair.
I just hope I can get the information I need.
I looked for info, found a little, and it was inadequate. I canceled immediately and am happy the cost wasn't more to learn the service isn't what I wanted.
Hello Brian,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies.
Your account has canceled the subscription but still has up to the 29th of this month to use the service.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Hi Adam,
We sincerely apologize if you were not able to find the information you needed. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I just need to figure out how to log in so it doesn't take any more of my damn money
Hi Toby,
We're sorry to hear you're having a hard time logging in. To log in, you may follow the steps below:
1. Visit www.infotracer.com
2. Click on the "Log In" button at the top right of the page
3. Enter your username (email address) and password
If you're still having a hard time or cannot find the information you need, please give us a call or send an email to [email protected]. Rest assured, we're here for you.
Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far, so good. Too soon to actually tell how well the service works.
Hi Lynne,
We're happy to hear that you find our services good so far. We would love to hear more about your experience in the next couple of days. Please don't hesitate to give us a call or send an email to [email protected]. Your feedback and suggestions would be greatly appreciated.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far so good. Quick initial results. I'll have to see if y'all came up with any extra tidbits other sites missed
Hi Amy,
We're happy to hear that you find our services good so far. In case you need assistance, most especially with your searches, please don't hesitate to give us a call or send an email at [email protected]. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Simple to use and not a scam, like most of these sites are.
Hi Martha,
Thank you for taking the time to give us a review. We're happy to hear that you find our site legit and easy to use. We hope that you will also recommend us to others. Have an amazing day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It all starts out with "oh, I have your report"... an then there is zero information... no ownership info based on license plate. Never ever again.
Hi Thomas,
We sincerely apologize if you were not able to find the owner of the plates you ran. We've actually tried to rerun it and were also unable to get the owner's information. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We can see that your account is active, and you still have until March 28,2021, to use the service. We'd love to help you out with your other searches. Please don't hesitate to give us a call or send an email to [email protected]. Have an amazing day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
We'll see how the report turns out. Then I'll decide
Hi Mindi,
We appreciate your review! By this time, we are optimistic that you have run searches on the site and have experienced what the service has to offer. We want to hear more about your feedback, comments, or suggestions.
Please reach out to our Customer Relations Team at [email protected] or give us a call at +1 833-922-2315 between 9 AM to 5 PM EST.
We hope to hear from you. Have a lovely day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
If you know just a little bit about who you are searching, they pop up in no time.
Hi Virginia,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have an amazing week ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Well I have only been on here a minute or two but this site seems to contain a lot of information.
Hi Sandra,
Thank you for the high rating, even if you haven't fully experienced the service yet. We hope you were able to find what you were looking for. If not, please don't hesitate to give us a call or send an email to [email protected]. Rest assured, we're here for you.
Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I've been trying to find a friend of mine I list touch with for a very long time. This service gave me more than any of the others I've tried.
Hi Sarah,
Thank you for sharing your experience with the service. We're happy you were able to find the information you needed. Comments like this inspire us to do better every day. We hope that you will also recommend us to others. Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Confusing website, to may redirects. Information was not accurate, didn't list information that was known.
Confusing website, so may redirects.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wyetta,
We hope you were able to find the information you needed. If not, please don't hesitate to give us a call or send an email to [email protected]. Rest assured, we're here for you.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315