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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Was amazed to find entries in MY background report that had nothing to do with me. Errors in address, phone, mortgage, just about every category of information. Gee I wonder how much the payment on my $16 million dollar mortgage is. Lol
I would like to find info about my granddaughter Elizabeth Ross and possible picture of her
Hi Nilsa,
We'd be more than happy to help you look for your granddaughter. Kindly give us a call or send an email to [email protected]. Rest assured, we're here for you. We look forward to hearing from you!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
They say its free then they want 3.95$,
But do not give you any information on what they say they will.
Complete b-s
Dont waste your time
Hi Gina,
We're sorry to hear that you're not satisfied with the report you received. We have canceled your account and processed a refund. Please expect this to reflect in your account within 3 to 5 business days.
Please feel free to contact us at [email protected] with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance. Have a nice day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Not be truthful about the charges at the beginning of transaction.
Hi Carolyn,
We appreciate your feedback. Rest assured, we'll be discussing this with the team to come up with better options. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Quick and easy Ill let you know if the report helps
Hi Robert,
We're happy to hear that you find our site easy to use. We do hope the report helps. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to [email protected]. Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
This is probably the most in depth information site I've ever used. Not only does it give an array of useful information but the information is accurate and as up to date as it can be. It was also fast and provided good, relevant links to other records on other sites. I like that. I was very impressed with this site and hope to keep it in my back pocket for years to come.
Hoping this works. Stranger offering goods too good to be true. Checking it out on here.
Hello Elsbeth,
Thank you for the excellent rating! We hope you were able to locate the report. We see you had your subscription canceled and still have access until the 4th of April, and you will no longer see any future billing from us. If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
So far it's been ok haven't used enough to really
Known how I feel
Hello James,
Thank you for the positive feedback, although the survey was a bit premature. We are thrilled that you already like the site, and as you continue to use the service, we are optimistic that you will find it even more helpful and love to hear more about your experience in the days to come. Please don't hesitate to reach us at [email protected] for any feedback and suggestions you want to share.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I will let you know after I receive information I seek
Hello Patricia,
We understand the survey was a bit premature. We would love to hear more about your experience in the next couple of days. Please don't hesitate to give us a call or send an email to [email protected]. Your feedback and suggestions would be greatly appreciated.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Imputed Larry E Jackson. Search results included Larry A., Larry C., Larry D., Etc. Pretty poor filter if other middle names or initials come up in search.
Hi Larry,
We're sorry you're having a hard time locating the information you needed. If you need assistance, especially with your searches, please don't hesitate to give us a call or send an email to [email protected]. We look forward to hearing from you and to assisting you with any concerns.
Have an amazing day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I don't like having to pay for a full subscription why can't we do a one time trial of 1.99
Hi Amy,
Thank you for your feedback. Rest assured, we'll be discussing this with the team to improve our services further. Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far everything looks good but haven't seen the report yet.
Hi Glenn,
It's good to hear that you have a nice experience so far. In case you need assistance in your searches, please don't hesitate to call us or send us an email at [email protected].
Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I not done it's good so far but I not got what I paid for I want to see if I have a warrant only for myself. No one else thank you.
Hi Dorothy,
We're happy to hear that you find our services good so far. In case you need assistance, most especially with your searches, please don't hesitate to give us a call or send an email at [email protected]. Rest assured, we're here for you.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Love the service. I wish the company offered a one time fee for services so I didn't have to cancel every time.
Hi Mark,
We're happy that you love our service! We will take note of your suggestions. Rest assured, this will be brought up when we have our meeting. If you need further assistance, please don't hesitate to respond, or you can email us at [email protected].
Have a wonderful weekend!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
I just barely started so asking so soon should warrant 0 stars
Hi Michael,
We apologize for the premature survey. By this time, we are optimistic that you have run searches on the site and have experienced what the service has to offer. We want to hear more about your feedback, comments, or suggestions.
If you’re open to discussing this further, please reach out to us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Said in advertising it was free and it is actually$3.95.
Hi Audrey,
Thank you for taking the time to give us a rating. Please allow us to clarify this "Start your FREE search!" means you can try to check if the information is available on our database; this is called preliminary search. If you need further assistance, please don't hesitate to respond, or you can email us at [email protected].
Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Havent got results yet so this survey is premature
Hi Jennah,
We apologize for the premature survey, and we're sorry that you haven't received the report yet. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
A little cumbersome to go through all the hoops but I'm hoping it'll be worth it
Hi Stephanie,
We're sorry to hear that you find it burdensome to search on our site. We'd love to hear more from you! If you’re open to discussing this further, please reach out to us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
It was easy so far but if I don't get the info I requested then it is zero stars
Hi Claudia,
We're happy that you find our site easy to use, and we hope you were able to find the information you needed. If not, please don't hesitate to give us a call or send an email to [email protected], and we'll be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
So far its been a great experience i just started, but i can say as of right now. The search i just ran completed in a flash. No other sites i have used has been as quick they seem to take forever so far it's great!
Hi Rebecca,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a wonderful day ahead!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Larry,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315