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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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The information suprised me but I'm sure it is accurate.
Great help like i said saved me a lot of time searching for misplaced court documents
Hello Emede,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Can't fault this application when it comes to finding out the information you require.
Hello Julie,
Thanks for the excellent review! We are thrilled that you loved your experience with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I found what I was looking for real quick in a ti, ely manner
Hello Ramona,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I was trying to track down somebody from the 1980's, mission accomplished, thank you:-)
Hello Jane,
Thank you for the great review! We are excited that you find the report accurate and the site at par with your expectations.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Boring experience. I had to delete it before I could actually continue. Doesn't give great evidence.
Hello Ashley,
Thank you for letting us know about your experiences, and we can use your valuable feedback to deliver an even better experience next time!
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at [email protected] at your most convenient time.
We look forward to assisting you with any of your concerns.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I did not get the address of the person I was looking for, even though I gave the name of the city
Hello Yolanda,
Thank you for bringing this issue to our attention. We highly appreciate your business. You mentioned you have problems accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
It shows that you canceled the subscription but still have up to the 2nd of June to use the service, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Tested it on myself and my son just to see if it really did work. Obviously this screening system is extremely faulty. Definitely not a trust worthy item
Hello Nathaniel,
Thank you for the review. I am sorry to hear that your experience did not meet your expectations.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
DO NOT WASTE YOUR MONEY LIKE I DID
It is not worth your time or your money to have information on someone that is incorrect.
Hello Rebecca,
I appreciate you making us aware of your negative experience. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
I see you had your subscription canceled and still have access until the 28th of this month, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Skeptical of information presented as teaser to get me to spend more to get the real files and history I want.
Hello Michael,
I appreciate you making us aware of your negative experience.
We strive to provide excellent customer service, and I apologize for the inconvenience this has caused.
You mentioned you have issues accessing the information you were searching for on the site. To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you at [email protected]. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Kindly let us know if you have any additional questions, concerns, or comments.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Mario,
Thanks for the excellent rating! We work hard to meet expectations like yours, and we’re happy to see we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Provided information that I would have spent far more money tracking down myself.
Hello David,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I was trying to help my elderly uncle and was very grateful to have this database to quickly get the information we both needed.
Hello Earle,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
Hello Lisa,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I pay you and you don't give me any info just give me the license plate and the color off the car
Hello Juan,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you are on our 7-days trial period that is good up to the 23rd of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Thomas,
Thank you for your feedback. Your feedback helps us do better in the future.
While Infotracer is happy to offer instant Marriage/Divorce Records, Death Records, and Birth Records searches, we do not provide birth, marriage, divorce, or death documents/certificates/licenses. We are a public records provider, and our system allows you to look up publicly available vital records information conveniently.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
We see you are on our 7-days trial period that is good up to the 22nd of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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Hello July,
Thank you for sharing your feedback. I appreciate you making us aware of your experience. We strive to provide excellent customer service. Please let us know if you have any additional questions, concerns, or comments. You can reach us at [email protected].
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
www.infotracer.com
Hello Tori,
Thank you for sharing your feedback. It was an uncommon instance, and we’ll do better in the future.
If you’re open to discussing this further, please reach out to us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
www.infotracer.com
The order was quick to arrive, sadly I found it too vague to be of use. When I found the same result on myself, meaning nothing more than a name and city, from a resource over 11 years old, I canceled, and was annoyed that they made 5 Canadian dollars from me regardless. Save your money, this site isn't real.
Hello C W.,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
If you’re open to discussing this further, please reach out to us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315
Hello Masumbuko,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
Thank you for the excellent review! We are delighted that you like the quick service and found the information on the site very informative.
Hoping that merits us your recommendation us to others.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com