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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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The order was quick to arrive, sadly I found it too vague to be of use. When I found the same result on myself, meaning nothing more than a name and city, from a resource over 11 years old, I canceled, and was annoyed that they made 5 Canadian dollars from me regardless. Save your money, this site isn't real.
Hello Masumbuko,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Very good experience. Infotracer is well worth subscribing to. Very useful to have. Customer Service was excellent. I highly recommend them!
Hello Arlene,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good and quick but I might need one or two more within 7 days
Hello Barbara,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It was OK as soon as I found it did not show any info about my self. I called and canceled the reprehensive was very kind, and H had me canceled ASAP, with a confirmation email. I have much respect for his kindness and for helping me cancel. Thank you
Hello John,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree, Tom is truly a gem to have on our team! We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The reports were generated quickly. There were more listings than I had expected. I would have liked to have seen information on birth, marriage, obituary, spouse, children. Other than that, a great service. Thank you.
Hello Chris,
Thank you for the great review! We are excited that you find the service quick and easy to use. Although you failed to get more information out of the search since we can only gather information as available, there is no guarantee since we are dealing with publicly available records online. You are on a 7days unlimited access, which will put you on a monthly subscription on the 6th of May if not canceled.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Helpful in allowing me to become informed and secure about the people I care about.
Hello Sean,
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Fair prices and accurate information fast delivery as well
Hello Amanda,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
They responded incredibly fast! Great service and communication!
Hello Rebecca,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The woman I spoke to was amazing! She went above and beyond to help me find the info I was looking for.
Hello Kathleen,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree, Summer is truly a gem to have on our team! We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Actually more information than I realized or thought. Very useful
Hello Tabitha,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Tells you a lot about the different things phone numbers and stuff but it's not really accurate or up-to-date
Hello Samantha,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
I have canceled your subscription effective 26th of this month to avoid any further charges in the future.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I actually did a check on myself. What a better way to check how accurate you are.
Results came in and am now happily living in an igloo in Antarctica. (Joke) Very happy.
Hello Damian,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It doesn't tell you before you pay that they have no information
Hello M B.,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. It shows that you canceled the subscription but still have up to the 1st of May to use the service.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Hello Ali,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. We saw here that you reached out to our Customer Care Team to request assistance to run a report but could not pull up any Marriage or Divorce Record. Our site can only generate records that are available publicly. It shows here you are on a $3.95 7days trial, which, if not canceled, will roll over into a monthly subscription scheduled on the 30th of this month.
If you have time, don't hesitate to reach us at [email protected] for further assistance.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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Hello Fernando,
Thank you for sharing your feedback. We regret that we didn't live up to your expectations. It shows that you canceled the subscription but still have up to the 29th of this month to use the service for your 7days trial unlimited search access.
I also took the liberty to follow up with Our Expert Team of Researchers and asked them to send you the Criminal Records Report you requested. You can check the report in your email.
We value doing business with you, and your feedback means a lot to us in delivering an even better experience next time!
If you have time, don't hesitate to reach us at [email protected] for any comments or suggestions you wish to share.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
It's ok. I'm not sure if it going to have the information that I'm looking for at the moment
Hello Jeremy,
Thank you for sharing your feedback. Our site can only generate records that are available publicly. The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You are on a 7days unlimited access, which will put you on a monthly subscription if not canceled; please make sure to cancel before the 28th to avoid further charges.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Ross,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Please know that the initial or preliminary search is provided as reference material only. It concludes that the information exists, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected. Thus, we can't guarantee complete or accurate information because publicly available information varies. We see that you are on a 1year unlimited search access, and we are optimistic that you will find it very useful
As you continue with the service.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good info thanks. Will use the service again. No issues
Hello Edward,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Tyler,
Thank you for the lovely review! We are happy you like the service, and we're able to meet your expectations. It shows that you canceled the subscription but still have up to the 21st of May to use the service. If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello C W.,
We’re sorry to hear about your experience. We’re usually known for our exceptional customer service, and we regret that we didn’t live up to those expectations here.
If you’re open to discussing this further, please reach out to us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Voice Of Customer Officer
+1 833-922-2315