On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far, no information is available! You are running a scam
Hello Josh,
Thank you for the wonderful review. We are pleased that you find the site easy to use.
We strive to make it as user-friendly as possible for total customer satisfaction.
We see you had your subscription canceled and still have access until the 17th of this month. Rest assured, you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Stated owner of the vehicle would be noted and it is not
Hello Amber,
We're sorry to hear about your experience. Unfortunately, our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 18th of this month, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please don't hesitate to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I have the license plate number, but your website is saying there is no such thing, yet there is.
Hello Gretchen,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 18th of this month, and you will no longer see any future billing from us.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It isn't completing transactions or search requests.
Hello Christie,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
In the meantime, please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I was easily able to find the date of death for one person I was searching for. However, there was no date of death for another whom I know died in Tampa.
Hello Joanne,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Was okay, didn't get me as many details as I would have liked
Hello Aerianne,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
They get u to buy a membership for a cheap trial price. But fail to inform u that I have to buy a premium membership to get all the items listed on the membership page.
Hello Kristi,
Thank you for the review and for bringing this issue to our attention. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service.
Our site can only generate records that are available publicly. Therefore, we can only gather information as is and as available, and we can't guarantee complete or accurate information because publicly available information varies.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you at [email protected]. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Easy quick except for demanding surveys Infotracer does what it says
Hello THERKILDSEN,
Thank you for the great review! We are excited that you find the service quick and easy to use.
We see you are on our 7-days trial period that is good up to the 17th of this month. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Found little of the information I was looking for.
Hello Cheryl,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you had your subscription canceled and still have access until the 17th of this month, and you will no longer see any future billing from us.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You had no record of my daughters arrest or anything. She was arrested yesterday, and last year... yet you have NOTHING on her.
Hello Melissa,
We’re sorry to hear about your experience. We regret that your experience didn’t match your expectations on the site.
It shows that you canceled the subscription but still have up to the 17th of this month to use the service.
If you’re open to discussing this further, we do offer free search assistance. Please reach out to us via email at [email protected] or, better if you can, call +1 833-922-2315 between (9 am - 5 pm) Eastern and look for Eddy so that I can assist you immediately.
We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
All I got was the very basic information, not as comprehensive as I expected.
Hello Edmund,
Thank you for the review. Please know that we collect our data from public data sources and may contain some inaccuracies.
Unfortunately, we can’t guarantee complete information because publicly available information varies.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
It shows you cancel the subscription but still have up to the 15th of this month to use the service. Rest assured, after that, no further charges from us.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I got exactly the information l requested and thank you
I want to know if you could provide information from Nov 2020 to January 2021 first a fee.
Hello Hubert,
Thank you for the great review! We are excited that you find the service quick and straightforward to use. Our site can only generate records that are available publicly. We can only gather information as is and as available, and we can't guarantee complete or accurate information because publicly available information varies.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a great day!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Bye bye bye bye bye bye se you later everything was good
Hello Robert,
Thank you for the outstanding review. We are happy that you find the site easy to use and at par with your expectations. We are confident if you give enough time, you will discover more value to this site.
If you have time, don't hesitate to for any comments or suggestions you wish to share.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I must admit I was skeptical about these types of sites, but was glad I found the info I was looking for on Infotracer. I needed to figure out a persons identity with only a plate number, and Infotracer delivered exactly what I requested, instantly after paying the $3.95 fee. Anytime I have to look someone up this way, I'll be coming back to Infotracer!
Hello Nicholas,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote.
We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Didn't have an once of information after I had payment
Hello Josephine,
Thank you for taking the time to share your feedback. You mentioned you have issues accessing the information you were searching for and the site not living up to your expectations.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you at [email protected]. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday, to get immediate assistance.
We look forward to hearing from you. Have a great day ahead!"
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
Person that I was looking for has court cases, but the information was not on the site. If I wanted to pay extra it probably would be, but I'm not willing to do that.
Hello Helen,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through our Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
We see you had your subscription canceled and still have access until the 13th of this month, and you will no longer see any future billing from us.
Please do not hesitate to contact us at [email protected], Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Minimal information and no where near accurate. Very little detail for the type of report compared to other sites. Very expensive premium report price.
Hello Jason,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you free search assistance through our Our Expert Team of Researchers for a more in-depth search of our database.
Please do not hesitate to contact us at [email protected], Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
In Addition, we see you had your subscription canceled and still have access until the 12th of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The information suprised me but I'm sure it is accurate.
Hello William,
Thank you for the excellent review! We are delighted that you like the quick service and found the information on the site very informative.
Hoping that merits us your recommendation us to others.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Great help like i said saved me a lot of time searching for misplaced court documents
Hello Emede,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alex,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations.
We see you had your subscription canceled and still have access until the 18th of this month. Rest assured, you will no longer see any future billing from us.
If you’re open to discussing this further, please reach out to us at [email protected]. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com