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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Disappointing I was trying to locate a person who claims he is a professional only minimal information was limited, ie no address
Hello Andrew!
Thank you for the review. Your feedback helps us get better.
We are optimistic that you will find it very useful as you continue using the site.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Have not used it yet but got a hit on info I was looking for so that good considering have not found any info in 3 years!
Hello Kacey!
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it very useful as you continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Befor I paid for the subscription it said my report was ready I then paid just to find out the there is no information on the Plate # I looked up so there for I don't want the subscription basically you guys are tricking people into paying for your site and not giving them what they paid for
Hi Shad!
Thank you for taking the time to share your feedback. The initial or preliminary search is as reference material only. It verifies the record's existence, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
As requested, I have canceled your account's subscription with us, and you still have search access up to the 22nd of this month, after which the account will be deactivated and closed. Rest assured, you will not get any future charges from us.
If you need further assistance, don't hesitate to reach us at [email protected]. We'd be more than glad to help.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I just started so i dont have an opinion yet give me some time to look into what i came for
Hi Lori!
Thank you for sharing your feedback. We appreciate your honest review. By this time, we are optimistic that you have run searches on the site and have experienced what the service offers.
If you need further assistance, don't hesitate to reach us at [email protected]. We'd be more than glad to help.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Didn't give me anything I could not already get for free
Hi Pasquale!
We're sorry to hear about your experience. Unfortunately, our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 22nd of this month, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Only give you is the car specs you can look that up on Google for free did you not give you who the owner is any contact information or any way to track down the person who hit your car it's complete waste of money really you can Google that car and get all the specs that they give you again complete waste of money
Hi Jason!
We're sorry to hear about your experience. We regret that your experience didn't live up to your expectations.
Our site can only generate records that are available publicly. The License Plate information you are trying to check is yet to update our sources database; that is why we could not pull out any report. We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
We see you had your subscription canceled and still have access until the 22nd of this month, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
No words to express how the service wasn't good! The experience is two thumbs down...
Hi Alisha!
Thank you for taking the time to share your feedback and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Kindly respond with the best time and number to call you at [email protected]. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to assisting you with any of your concerns.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Kety!
We appreciate your honesty in giving us a fair rating since you haven't used the service yet. We are confident if you provide enough time, you will discover more value to this site.
We also offer search assistance if ever you would require one. We are available anytime, feel free to reach us at [email protected] at your most convenient time, and we are more than glad to help.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Infotracker does NOT provide any information. Everything they "report" can be found for free with little effort. Do NOT waste your money!
Hi Ramona!
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you at [email protected]. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Took money (stole) while knowing that information could not be provided
Hello Ed,
I appreciate you making us aware of your negative experience, and I apologize for the inconvenience this has caused. Unfortunately, our site can only generate records that are available publicly.
We can only gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online.
It shows here you have already reached out to our Customer Care, and they already assisted you regarding your concern. Just allow 3-5 business days for the refund to be reflected on your account.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I put the new cartridge in an the printer didn't complain once. I had done a test print before the swap. I printed the same test print. Very little difference, if any. I don't know how long the new cartridge will work, I only printed about 500 pages with the original, but when they do run out i will order these again.
Hello Woodrow,
Thank you for the positive feedback. We are delighted that you like the service and continue to find it helpful.
If you have time, please reach us at [email protected] for any comments or feedback you want to share.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
You have to purchase more for basic info... rip off
Hello Fallon,
Thank you for taking the time to share your feedback. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
You may be referring to the Premium Report Offer that pops up, which provides you options if you want to get an additional report where data comes from a separate paid service. However, as earlier mentioned, it's just optional; you may or may not avail of it.
We see that you canceled the subscription but still have up to the 21st of June to use the service. So rest assured, you won't be getting any future charges from us.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 am to 5 pm EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This person has been arrested many time and most recently in May 2021
Hello Margaret,
Thank you for taking the time to share your feedback. You mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
We see that you canceled the subscription but still have up to the 21st of June to use the service. So rest assured, you won't be getting any future charges from us.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 am to 5 pm EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Great just wish it had more current social media information or include your names
Hello Elvira,
Thank you for the great review! We appreciate that you brought this issue to our attention. Your feedback helps us get better.
Please know that our site can only generate records that are available publicly. We can only gather information as is and as public records online.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
All the areas where "No Information Found" are wrong! For example, you found no information in the category "Social", yet the person I'm researching was on Facebook. And I say was because although the person I'm researching died over a year ago, there is a Facebook account.
Hello Alysia,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We gather information as is and as available.
We see you had your subscription canceled and still have access until the 20th of this month, and you will no longer see any future billing from us.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
All the areas where "No Information Found" are wrong! For example, you found no information in the category "Social", yet the person I'm researching was on Facebook. And I say was because the person I'm researching died but their Facebook account has not been closed yet.
Hello Abirl,
We saw your comment coming and highly appreciate your business. However, you mentioned you have issues accessing the information you were searching for and the site not being accurate to what it advertised.
To make up for the inconvenience, we would like to offer you a custom report at no extra fee.
Kindly respond with the best time and number to reach you. Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I called Infotracer regarding the inability to complete a purchase of their service renewal. The representative explained the problem, solved the problem and completed the purchase, saving me money in the process.
The extra ordinary part of the extra ordinary part of the experience was that the call dropped several times, but each time we re-communicated by either my calling her or her calling me until a successful result was achieved.
How often does one receive service like this?
Hello Richard,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Anna,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Said 7 email addesses then i buy your service and i does not show one?
Hello Alan,
We're sorry to hear about your experience.
Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eve!
Thank you for sharing your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Please know that we collect our data from public data sources, and it may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
We see you are on our 7-days trial period that is good up to the 23rd of this month. If you fail to cancel, you will roll over into a monthly subscription of $9.95 until you cancel as agreed on check-out.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com