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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I was looking for more details than the other sites offering the same types of information
I don't need a description of the vehicle. I want the name of the registered owner. This is a joke
Hello Joel,
Thank you for the review and for bringing this issue to our attention. We understand how frustrating it must be not to get the information you need. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
You still have your unlimited search access active since you are on a 7-day trial. If you want to cancel it, you may do so at any time within the subscription period, which is scheduled to renew on the 6th of Oct.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I entered the tag prior to purchase and after purchase it now indicates no information was found.
Hello Charity,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
You still have your unlimited search access active since you are on a 7-day trial. If you want to cancel it, you may do so at any time within the subscription period, which is scheduled to renew on the 6th of Oct.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
The site was easy to maneuver and figure out what are I was interested in searching on a particular person.
Hello Annette,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Have a great day!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This information can be found on the internet. I wanted information about the person the hit my car and left.
Hello Rodney,
We're sorry to hear about your experience. Please know that our site can only generate publicly available records online.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We see you are on our 7-days trial period that is good up to the 5th of October. If you fail to cancel, you will roll over into a monthly subscription of $19.05 until you cancel as agreed on check-out.
If you have any comments, clarifications, or suggestions, please free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This "information" is about this person when he lived in NY, so no files are found. He lives in NH so I wasted my money with you!
Hello Judy,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Wish I could give 0 stars I got no information at all.
Hello Yesenia,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Results didn't reflect what was "advertised" as search results.
Hello Alayna,
Thank you for taking the time to share your feedback. The initial or preliminary search is as reference material only. It verifies the record's existence, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Doesn't provide you with any information. Unless you pay more money. This is a joke.
Hello Joseph,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can refer to our FAQs>Data Questions: https://infotracer.com/faq/.
The Premium Data requires an additional fee to view because it is not available anywhere else. We have to pay a fee to access this data, so we can't offer it as part of your regular membership yet. You may check this in our FAQs>Our Services: https://infotracer.com/faq/.
However, If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good quick and easy and fast and simple definitely recommended to use
Hello Katy-jane,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Anything I click on in the left column comes up with nothing or the wrong information. I received more information on the web without buying a membership.
Hello Katherine,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
No information provided.
Site had ABSOLUTELY NO information except the individual's name, age, city and relatives to share.
Hello Rob,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We see you had your subscription canceled and still have access until the 4th of October, and you will no longer see any future billing from us.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
At what point do you quit asking if I agree and understand?
Hello Kevin,
Thank you for sharing your review and bringing this issue to our attention. Your feedback helps us get better. We are optimistic that you will find this site very useful as you continue using it. If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Codi,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it very useful as you continue using the site. If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Very vital useful information, it was to the point and gave exactly what I needed, I couldn't have chosen a better site to gather what I needed.
Hello Anthony,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at [email protected]. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
After I paid for your report none of the "teaser" information shows up. Even though it showed age etc. in the teaser, now it says not on file. What a rip off!
Hello Sheila,
Thank you for taking the time to share your feedback. The initial or preliminary search is as reference material only. It verifies the record's existence, but the availability still depends if the report is publicly displayed, tagged as private/confidential, or protected.
You can also find this in our FAQs>Data Questions:
https://infotracer.com/faq/
We are optimistic that as you continue to use the site, you will find it more valuable. I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge if you need further help.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I know this person has a warrant personally and it shows nothing in your database
Hello Stacey,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Does not have valid accurate up to date information
Hello Ariel,
Thank you for sharing your review and bringing this issue to our attention. We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Pretty accurate 1st try. 2nd try pulled up way too many possibilities to find someone. So, im pretty irritated. But 5 stars for the 1st search. Not your fault there is too many people with the same name!
Hello Thomas,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at [email protected]. We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Not giving the information about inmate I was looking for
Hello Dennis,
We're sorry to hear about your experience. We regret that we didn't live up to your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacob,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you continue to progress on the site.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com