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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Still seeing how it works, but it found exactly what I needed. Thanks!
Your info said full and I only received factory info which I could have received from a vehicle search from Toyota.
Hi Robert,
We sincerely apologize for what happened. I can see that you've reached out to customer service, and we sent you the Title Record of the plate you were searching for. If you need further assistance, please don't hesitate to let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There's someone else's info that's mixed up in mine. Does this indicate ID theft? How would I correct it? SHOULD I correct it? I need MORE info, but I'm not willing to pay more and more money.
Hi Gem,
We understand that you're looking at getting your information corrected. Please note that we obtain public records from official public records custodians or repositories such as state and local offices, agencies, courts, and departments. Hence, we cannot make any changes to the records we have on file as we are only relying on public records. If you wish to request data removal, kindly email [email protected].
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You are thieves! Return my money!
YOu charged my card twice, however you said that full report is for $2.95 but it was limited report, which I got for free before. Your premium report said that it gives the information about the owners, but IT DID NOT! This is related to kids kidnapping! Instead of helping you are making obstacles. Return my money, thieves!
Hello Olena,
We understand how important it is for you to know who the owner of the plates you are searching for is. Please note that the License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you've already reached out to customer service and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please let us know. Have a great day ahead, and stay safe.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had called to cancel my trial service before I was enrolled in a monthly fee. The man that helped me answered right away and was able to cancel my subscription within 5 minutes. Normally when something like this happens it becomes a bit of a lengthy issue and is very upsetting. I Believe the man helping me was one of the best agents I have ever dealt with. A very kind, fast, and appreciative worker. Hire more like him and give that man a raise! He is helping to give your company a good reputation.
Hi George,
Wow! Thank you for this wonderful review. I'm happy to hear that you're satisfied with customer service. I'll make sure he reads your review; this will surely make his day. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying to find out service records & possible accidents involving this but have seen nothing on that yet
Hi Rose,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for one report - after advertising free, now it looks like I'll need to pay for a premium report if I want the info I'm looking for
Hi Laura,
The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. We have to pay a fee to access this extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Upon checking, I can see that you've reached out to customer service and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Iam looking to get a copy of a old marriage certificate. Can you help please?
Hi Phyllis,
We understand that you're looking at getting an old marriage certificate. While we are happy to offer instant Marriage/Divorce Records, Death Records, and Birth Records searches, we do not provide birth, marriage, divorce, or death documents/certificates/licenses. We are a public records provider and our system allows you to conveniently look up publicly available vital records information.
Upon checking, I can see that you have already reached out to customer service and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The person I was trying to find did not show the right name but wrong age the right family
Hi Loretta,
We sincerely apologize if the report you received is incorrect. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Donna,
We're happy to hear that you're pleased with customer service. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your guys answer all my questions and cancel my order was very good
Hi Doron,
We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was my understanding that the current owners identity would be part of the report
Hi Carla,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site implied more data was available then actually was so congratulations you scammed me out of $3.
Hi David,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
...
Hi Jennifer,
Thank you for taking the time to give us a review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for him he don't answer calls till from yesterday
Hello Gurperminder,
Thank you for the 5-star rating. Were you able to find him using our service? If not, please give us a call or email at [email protected], and we will be more than happy to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Toomuch monthssunspcrip for not enough products I don't know how much more I have to f write
Hello Matthew,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called your customer service number today to close my account. I was not dissatisfied with your service but just didn't need it going forward. I was helped by a very accommodating customer service representative who was able to look up my account immediately. Your representative was very professional and obviously cared about helping customers. Friendly, excellent attitude, and someone you would be proud of.
Hi Robert,
Thank you for your kind words. We're happy to hear that you're satisfied with customer service. And yes, we are proud of our representatives for handling their calls professionally. I'll make sure Sey reads your review; this will surely make her day. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is hardly any information. It also brings up information on other people. It does not include her current husband.
Hi Angela,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was disappointed that I couldn't find any new information from a year ago. I spoke to Nancy about what I was looking for, and so she was able to cancel my membership.
Hi Lorraine,
We sincerely apologize if you were not able to get new information. Our reports may not always be 100% up-to-date, accurate or complete, since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. It is possible that records may exist that cannot be accessed digitally.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Connie,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kaysie,
We're happy to hear that you found what you were looking for. If you need assistance, especially with your searches, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315