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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Awesome ty Nas did a great job trying to help me it was unsuccessful but I suppose looking for a famous person whom I'm supposedly talking to is hard to find security is number one
Quick easy and cheap to use. I tried many other sites with zero success and within a couple minutes of using this one I had all the information I needed
Hi Carson,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site requested my information, but gave me the information I sought on the car I was seeking, easily and quickly.
Hi Jill,
Thank you for taking the time to give us a review. We're happy to hear that you quickly found the information you were searching for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didnt want to sign up for a monthly service. Although it was easy to cancel, I still had to take the time to do it. Otherwise, process was easy and successful.
Hi Stefanie,
Thank you for sharing your experience. We're happy to hear that you found it easy to cancel. If there's anything else we can help you with, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Juan,
Thank you for this excellent review. We're happy to hear you find our site easy to navigate and the prices fair. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need assistance, especially with your searches, please let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello,
Thank you for taking the time to give us a review. We're happy to hear that you find it easy to use the service. If you need assistance, especially with your searches, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very fast and easy. Information received was complete and accurate.
Hi Donna,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please let us know if you need assistance. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report was full and accurate! I was impressed with how timely I received it.
Hi Samantha,
Thank you for your kind words. We're happy to hear that you received the results quickly. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Buffy,
Thank you for taking the time to give us a review. We're happy to hear that you're satisfied with the information you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use. Great experience. Priced right for info requested.
Hi Matthew,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Dean,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for an owners name. Now you want me to pay more for that! No thanks!
Hi Raquel,
We sincerely apologize if we were not able to provide the owner's name of the plate you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. The pop-up you are getting is for the Premium Report which is optional. You can just exit out of the pop-up notification and it will continue the search.
I've noticed that you have already reached out to customer service and had your account canceled. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The dumbest thing about your platform is you pay a membership fee but anytime you want to use a feature it cost 3$, 10$, 15$ It's kind of lame you do both, pick one.
Hi Sloane,
Thank you for your feedback. We're happy to hear that you're satisfied with customer service. Rest assured, we will be working on improving our services in the future. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great had all the information I was looking for and more
Hi Benjamin,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information I received was over 10 years old. I checked to see if I have a warrant because I missed court and the information reported is completely Inaccurate. This service was a waste of money and time
Hi Jusmee,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was very disappointed when checking my bank account and saw that there was an unauthorized transaction for $24.95 a week after my initial transaction took place. I will be disputing this with my bank and looking for a number to call infotracer to get this reimbursed and make sure there are NO MORE fraudulent unauthorized transactions to my account.
Hi Melissa,
I apologize for any confusion, on our checkout page, prior to the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership are provided and must be approved/acknowledged for the purchase to be completed.
Since there was no usage on your account after your initial purchase, I went ahead and processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been canceled; rest assured, our company will no longer bill you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I dont see the owners information which i need on the report that it said it would tell me that info, it basically only gave me the vin number of the vehicle i know that part i meed the owners information
Hi Adrian,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
90% of results are for people other than the one I was searching for
Hi Karen,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Stop asking me for stuff and just let me use your service. It seems I'm already locked out for using a vpn. Never again!
Hi Zack,
We're sorry to hear about what happened. We want to help and turn things around. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was great. Solved my issue quickly and within hassle
Hi Jeramey,
We're happy to hear that you were satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Denise,
Thank you for your review. We're happy to hear that you're satisfied with the assistance you received from Nas. We'll make sure she reads your comment; this will surely make her day. If you need further help, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315