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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Your site implied more data was available then actually was so congratulations you scammed me out of $3.
...
Hi Jennifer,
Thank you for taking the time to give us a review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for him he don't answer calls till from yesterday
Hello Gurperminder,
Thank you for the 5-star rating. Were you able to find him using our service? If not, please give us a call or email at [email protected], and we will be more than happy to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Toomuch monthssunspcrip for not enough products I don't know how much more I have to f write
Hello Matthew,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called your customer service number today to close my account. I was not dissatisfied with your service but just didn't need it going forward. I was helped by a very accommodating customer service representative who was able to look up my account immediately. Your representative was very professional and obviously cared about helping customers. Friendly, excellent attitude, and someone you would be proud of.
Hi Robert,
Thank you for your kind words. We're happy to hear that you're satisfied with customer service. And yes, we are proud of our representatives for handling their calls professionally. I'll make sure Sey reads your review; this will surely make her day. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is hardly any information. It also brings up information on other people. It does not include her current husband.
Hi Angela,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was disappointed that I couldn't find any new information from a year ago. I spoke to Nancy about what I was looking for, and so she was able to cancel my membership.
Hi Lorraine,
We sincerely apologize if you were not able to get new information. Our reports may not always be 100% up-to-date, accurate or complete, since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. It is possible that records may exist that cannot be accessed digitally.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Connie,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm finding more information than on other sites, but it is very difficult to navigate.
Hi Michelle,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
In the meantime, please reach out to us at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the membership so I could see additional information about this IP address, such as the phone number, because my Snapchat was hacked, but once I paid it just showed me info that they already showed me for free, even though it claims that it would show the phone number.
Hi Marina,
We sincerely apologize if you could not find the information you were looking for on the site. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you have already reached out to customer service, and we have processed you a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Mia was pleasant and tried to help. However, the report information was worthless. It had not been updated since 2010. I requested a refund. Your website offers relative data. The rating I gave is for Mia's attitude.
Hi Brenda,
We're happy to hear that you're satisfied with customer service. We're sorry that your experience did not match your expectations. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi DJ,
We're happy to hear that you find our services quick and easy to use. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was extremely helpful, got to the solution within minutes.
Hi Trinity,
We're happy to hear that you're satisfied with customer service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They provide thorough information on the search parameters that no other source has even come close to.
Hi Scott,
Thank you for this amazing and detailed review. We're happy to hear that you're satisfied with the service. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tried several of these VIN reports sites this afternoon. NONE of them compare with yours. Great site. Great job.
Hello Teresa,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was patient and solved my problem fast. Thank you!
Hi Maryorie,
Thank you for sharing your experience with us. We're happy to hear that you're satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the service and the email I wanted a reverse search on said 1 record found, but it was only for the provider. I know the provider. I want who created the email and where they are.
Hi Marshaine,
I've checked the email you were trying to search for. Regrettably, I also couldn't get additional information on my end. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need further assistance, especially with your searches, please give us a call or send an email to [email protected]. Rest assured, we're here to help. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for owner information, which said it was free & that info would be given...
Hello Nancy,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sorry I don't remember his name but I will always remember how nice and helpful he was. You should give him a raise.
Hi Lee,
Thank you so much for your kind words! We appreciate you sharing your experience with us, and we agree that Nap is truly a gem to have on our team! We'll make sure he reads your review; this will surely make his day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide the information that I paid for. This is a scam!
Hi Cristina,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. We have also processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315