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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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When I checked an e-mail address, a lot of information were supposed to be made available (Green checkmarks). After I paid and finally got the actual report, nothing was actually included. This is misleading.
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Hello Dustin,
Thank you for the five stars! We'll take it that you're satisfied with the service. Please let us know if there's anything we can help you with, especially with your searches. Rest assured, we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your website says it gives info on if there is a lien, but after paying for the full report, it is not giving me that information. All I am getting is how to get a title search from DMV, but that information is incorrect too, the address for the DMV research department changed 1-/2 years ago. This truly a disappointing site.
Hi Karen,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Well done, but to expensive to keep every month, specially if you don't use it much
Hi Joseph,
Thank you for your feedback. We'll make sure to forward this to the correct department. Rest assured, we will be improving our services in the future. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Mary was very helpful in explaining why I was charged that amount, which would've been enough. She went a step further in offering a refund, since I am not planning on using the service any time soon.
5 Stars!
Hi Ian,
We're happy you're satisfied with the assistance you received from Mary. We'll ensure she reads your feedback; this will surely make her day. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Love this site! Very easy to use. Instant results. No hidden anything.
Hi Tiffany,
Thank you for this fantastic review! We're happy you loved the site and the results you received. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words. Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good experience. I found what I search for. A lot of informations for the price. It's good for me and enought.
Hi Isabelle,
Thank you for your review. We're happy you're satisfied with the information you received. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Mya,
We're happy you're satisfied with the assistance you received. This is an experience We always want our customers to have, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She did awesome with assisting me today. Got it done quick and simple.
Hi Jonathan,
We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was very pleased; I was given great consideration; the customer service was exceptional
Hi Noel,
We're happy you're satisfied with customer service. We hope that you will also commend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Resolved my issue on subscription and refunded the money without any question
Hi Shasank,
We're happy you're satisfied with customer service. We hope that you will also commend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am believe that the information provided is incorrect
Hi Antwon,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got my account closed after 7 searches it is bad
Hi Jayden,
We're sorry to hear about what happened. Upon checking, I can see that we have sent you an email about the searches you made. Please respond to that email to reactivate your account. To learn more about the permissible uses of our services, please visit this link: https://members.infotracer.com/dppaReasons.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My experience was horrible I didn't receive the information that I asked for
Hi Tramaine,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Is kinda hit or miss I'm finding, when trying to look up plates, it gives list of names of owners. When clicking on that owner(s) name, it lists all the known names or versions of that name instead of taking me directly to the actual person. While that's not bad, I'm having trouble narrowing down some of it.
Hi Seth,
Thank you for your feedback. We're sorry you're having trouble narrowing down the results. Rest assured, we will be working on improving this. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
That's about it. Didn't get anything useful at all.
Hi Tressa,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Many resources to use, user friendly and really helps you in a lot of things to be careful of.
Hello Leigh,
Thank you for this excellent review! We're happy you find our site easy to use and the information helpful. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Received all data quick and easy. No gimmicks. No extra charges.
Hi Brittany,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The lady I spoke to was very pleasant as well as helpful. I could tell she knew her job well. She was very informative and even helped me with a search I was looking for.
Thank you, this is a good site.
Hi Sheila,
We're happy you're satisfied with both the site and customer service. We hope that you will also recommend us to others. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info I wanted was not included in the report info given. I thought it would be according to the list of info that the ad said I would receive. However, to get that specific info I would probably need to pay a lot more than the promo cost. Ad was misleading.
Hi Kristen,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need at no additional cost.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Xavier,
Thank you for your feedback. Our Preliminary Search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters. To learn more, please click the link below:
https://infotracer.com/faq/
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315