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From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Awesome this is a great app to use to find great info
Hi Scott,
Thank you for your review. I'm happy you found good information on our site. I've checked and can see that you requested a report when you gave us a call. One of our researchers will get back to you in 24 to 48 hours. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Shockingly accurate, will use again because I may need it for tracing my girlfriend's lost phone.
Hello Leo,
Thank you for your kind words! We're happy you find the information accurate. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if you need further assistance. Rest assured, we're here for you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome. Its a very accurate site. Gives you many awesome ways to narrow down your search.
Hello Lolli,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ran a couple of VIN numbers after coming across this simple and user friendly site, which was a one-time need for me so I called to cancel my membership subscription after a day or 2 and Chris was great from the start. He instantly assisted with my request to cancel as well as taking the time to search from at least 1 other different database to accommodate my additional inquiries at no additional cost. Chris was very generous with his time, extremely helpful and I only wish there were more like him out there, but unfortunately that does not seem to be the case (at least from my experience). THANK YOU CHRIS!
Hello Amy,
Thank you for this fantastic review! We're happy you're satisfied with the assistance that Chris provided. We'll ensure he reads your feedback; this will make his day. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
According to your website, I was able to see if there were any liens on the property. I am able to get the basic information off any free website including the Lewis county website.
Hi Daniel,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought that by doing an IP search it would give more than name of internet company.
Hello Angela,
Thank you for taking the time to give us a review. I tried searching for the internet provider of the IP Address you were searching for and found this information:
QuadraNet Inc.
If you need further assistance, please let us know. Give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was very happy with the help that I received about my account. She was very helpful and very knowledgeable. She answered all my concerns intelligently and politely. I wish all customer support will be like her. Thank you bery much again.
Hello Arnold,
Thank you for your kind words. We're happy to hear that you were satisfied with customer service. We'll ensure she reads your review; this will surely make her day. Please let us know if there's anything else we can help you with. Have a lovely day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I like so far I wish it had more detailed in the basic reports
Hi Thomas,
We're happy you like the service so far. We understand that some information might not be available in the report. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called to cancel my subscription as I didn't need it any longer... the person who took my call was friendly and professional. She was quick in bringing up my subscription information and in cancelling the subscription. She let me know I still had days available to me if I needed to check anything else.
Hi Karen,
Thank you for your kind words! We're happy you're satisfied with customer service. We'll ensure she reads your review; this will surely make her day. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needs full names. The First initial Last name helps but we need more with police reports
Hi Clayton,
Thank you for your feedback. Rest assured, we will do our best to improve our services in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent service at reasonable prices. Found what I was looking for. Great service!
Hi Tina,
Thank you for this awesome review. We're happy you found the information you were looking for. This is an experience we always want our customers to have, and we're pleased we hit the mark for you. If you need anything further, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They didn't have any information on what I was looking for the people probably took it down already I got scanned out several hundred dollars and they couldn't find any email or anything but that's okay the cool side anyway don't let that deter you
Hi Mark,
We sincerely apologize, but we could not find any additional information on the email address you were searching for. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stays afe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Inaccurate information. It shows you that there is a result for your search then when you pay to get results you get no name found.
Hi Douglas,
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters.
To learn more about our service, you may visit this link: https://infotracer.com/faq/
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Luc,
We're happy you're satisfied with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ok needed info for research I could have used more info in all states
Hi Carolyn,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm very happy with the lookup services provided. I usually have a difficult time looking people up using other services.
Hi Alexander,
Thank you for this excellent review! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and very informative. User interface is easily navigated. Would recommend use to all my friends.
Hi Aaron,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The person was very helpful and patient with my issues. Also she was able to get me refunds for the service I had not used
Hi Sami,
We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Really fast results. Some information was incorrect but mostly rest okay
Hi Anthony,
Thank you for taking the time to share your experience. We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lynn,
Thank you for this fantastic review! We're happy you found the information you needed on the site. We hope that you will also recommend us to others. Have an awesome day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315