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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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This is terrible I'm not finding anything on here useful at all it's completely wasting my time.
Information is not current, impossible to get anything that is unless you pay more, twice the cost you already paid for correct and useful potentially...
Hi Stephanie,
We appreciate your feedback, and we’re sorry to hear that you received outdated information. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Of all the sites I have tried this one has the least information of any of them. It finds nothing and even tried the premium.
Hello Lee,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315,
Though obviously casting a wide net (necessary) it takes little effort to mine the results, and the accuracy of the results is scary! Try running yourself and you'll see addresses and phone numbers you'd forgotten from even just a few years ago. I ran my entire family and was surprised how much personal information is readily available to be accessed by anyone. If I were a private investigator, Infotracer would be my #1 tool.
Hello Daniel,
Thank you for taking the time to give us a review. We're happy you're satisfied with the information you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't sign up. I checked my phone due to robocalls since I pay for a non-published number. I find it on this site. I opt-out. Wait a few days & it's still there. Opt-out again, nothing. I start digging into this site and find out so much really old stuff & stuff that's private (emails, phone, user names, etc). I've never even had a parking ticket but I'm steamed. That info isn't public info. Via emails, they've assured me my info is removed. It's not. I optout again. Nope! I list the report numbers. Nada! I get another email with a different ticket number & it tells me to submit my name, address, etc. of what I want removed and their system doesn't correlate with the report numbers on their site. These sites shouldn't exist. Not one updates records. I doubt anyone who is 125 yrs. Old is still alive. Two former tenants where I live are still listed but I know they're deceased. There is no way to get out. Other sites have done their job but this one hasn't. It's the worst of the bunch. I have spent hours every day checking and only 1 thing is removed which doesn't encompass all the reports.
Hello,
We sincerely apologize for what happened. We want to help you and ensure that the information you're saying does not show on our site. Please give us a call or send an email to [email protected].
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not find information I was looking for. Basically, the name of the person or company that was calling me
Hello Michael,
We're sorry to hear that you could not find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See above I guess you really don't care to know where you failed.
Hi Robbie,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Operating the website is okay. Yuri customer service was awesome. I had issues with the website taking my payment, but Yuri helped me to trouble shoot the issue.
Hi Mark,
We're happy you're satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tammy,
Thank you for your kind words! We're happy you're satisfied with the site and the information you received. We can see that you rated us with a 1, with 5 being the highest. We hope that you will change your rating. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Would be nice to get location pinpointed but impressed still compared to other apps
Hello Jason,
Thank you for taking the time to leave us a review. We’re happy that you are satisfied with our service. Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't get who the vehicle is registered to I want a refund
Hello Christina,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Upon checking on the account, I can see that you've reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The lady that helped me today was Very Polite and help me with everything that I needed to know.if I ever have to call you guy's I pray for her to talk too. I give her 10 she rocks
Hi Christopher,
Thank you for the awesome review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer service was good. Understood the concern accordingly provided solution highly appreciate the effort
Hi Mey,
Thank you for leaving us a great review! We are happy to know that you loved your experience with us. Our customers' satisfaction is always our top goal, and we are happy that we were able to deliver that.
We look forward to assisting you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good understood the issue & refunded the funds
Hello Patrick,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We look forward to assisting you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up by mistake. The person that helped me to unsigned we wonderful help me so very much
Hello Shelley,
Thank you for the awesome review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First search told me basically there's no info. That's not possible because I live with this person. Very disappoint so far and I just signed up 5 minutes ago
Hi Dustin,
We're sorry to hear that you were unable to find the information on our site. We want to turn things around and assist you in getting the report you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lots of info on history of vehicle. Small price to pay for piece of mind.
Hello Steve,
Thank you for leaving us an excellent review. We’re happy that you were satisfied with our service and the report. We work hard to meet expectations like yours, and we’re glad we succeeded.
If you need anything else, please feel free to contact us anytime. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know there were court records last week but nothing shows up on your reports
Hello Janette,
Thank you for taking the time to give us a review. Please accept my apologies if we were not able to satisfy your needs. We want to change your experience and assist you in getting the information. Active court hearings and outstanding arrests/warrants are not presumed open to the public as these are ongoing state processes. But we can always double-check the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
I am looking forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info received didn't really give any details. Don't want to renew subscription as I thought this was a one time purchase.
Hello Christi,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will continue to improve our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was easy enough to use even tho it didn't directly show me the results I was searching...
Hi Janine,
Thank you for taking the time to leave us a review. Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca,
We appreciate your feedback, and we’re sorry to hear that you were not satisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315