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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Need protection orders listed
Need this for what I paid
Rhea was kind, courteous, and helpful in explaining my account being accidentally active; she then proceeded to cancel my membership upon my request
Thanks, Rhea
Hello Joshua,
Your review is highly appreciated! We are happy that you loved our customer service. Our top priority is always our customer's satisfaction, and we are grateful to know we were able to provide that.
We look forward to assisting you again. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank u for allowing me to track who hacked into my devices
Hi Melissa,
We're happy you found what you were looking for. This is always an experience we want our customers to have. Please let us know if there's anything else we can help you with today. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got exactly the information I was looking for almost immediately! This is a great service thank you
Hi Francis,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Lucas,
We're happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for a report, thought I would get enough to find it in here but sadly no. I did find a bunch of information about other things. Very useful and very precise. Would recommend for background checks, most definitely.
Hi Lucia,
Thank you for this excellent review! We're happy you're satisfied with the service and that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've only run 1 ip address and I do not know the person it came back too.
Hi Melissa,
We're sorry that you were dissatisfied with the report you received. Our reports may not always be 100% up-to-date, accurate or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. Records may exist that cannot be accessed digitally. Please use our results as a possible reference point only and certainly no substitute for your due diligence.
Moreover, all materials and information available are provided "as is" and "as available," without warranties of any kind, either expressed or implied, and specifically including the warranties of merchantability and fitness for a particular purpose.
We can confirm that your account is canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not very good information and large part of it is incorrect
Hello Crystal,
Thank you for leaving us your feedback, and I apologize if you were not satisfied with the report. I would love to improve your experience and assist you with your search.
If you wish, we can schedule a call the soonest you are free, or you can reach out via email at [email protected]. Rest assured, we’re here to help you.
I am looking forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was fast, extremely helpful, and very kind. There should be more agents like her.
Hello Lauren,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We work hard to meet expectations like yours, and we’re glad we succeeded.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks to June everything was corrected. I was afraid I was going to be billed every month, June reversed that monthly charge
Thank you June.
Michael B
Hi Michael,
We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Im only using it for 7 days dont charge me after 7 days
Hello Jordan,
Thank you for leaving us a review. I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you after seven days. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Completely satisfied with the service. Patrick was efficient and had the correct answers and assistance to my concerns.
Hello Noel,
Thank you for this fantastic review! We're happy you're satisfied with the service and assistance you received from Patrick. We work hard to meet expectations like yours, and we're glad to hear we succeeded.
We look forward to working with you again. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far I not finding the information to be correct at all
Hi Tami,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not tell me owner like the site initially said
Hi Matthew,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid the extra to get name and address, but not provided.
Hello Linda,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello James,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not much info. They only give basic info and I was expecting more.
Hi Kabrina,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good and simple not detailed with background. When you search in any category the results is exactly the same
Hi Benjamin,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Please let us know if you need assistance. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed the registered owner and current registration information
Hello Verla,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did not get what I wanted, no pictures nothing waste of my time
Hi Kyndra,
We appreciate your feedback, and we're sorry that you were not satisfied with the report you received. I would love to improve your experience and assist you with your search.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bradley,
We appreciate your feedback, and we’re sorry to hear that you were not satisfied with the report. This is something that we don’t want our customers to have. Please allow us to improve your experience and assist you with your searches.
If you wish, we can schedule a call the soonest you are free, or you can reach out via email at [email protected]. Rest assured, we’re here to help you.
I am looking forward to hearing from you. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315