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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I thought this service would show the current owners
Was treated very fairly! Used their device and it worked great! Was impressed with how nice they were!
Hi Ryan,
Thank you for this excellent review! We are happy that you are satisfied with the service and the assistance you received. We look forward to working with you again. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast, efficient, so found the issue and was able to get it resolved very quickly
Hello Lois,
Thank you for leaving us a great review! We are happy that you are satisfied with the assistance you received. Our top priority is always our customer's satisfaction, and we are grateful to know we were able to provide that.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have an amazing day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Email contact. Signed on through a Special 7 day deal at very low cost. Provided a search and information for me to be confident my new friend was not motivated by skull-duggery. Thanks team, if I need you again, Iwon't hesitate.
Hello Wayne,
Your review is highly appreciated! We are happy to know that you loved your experience with us. We always put the satisfaction of our consumers first, and we are happy that we were able to deliver that.
We look forward to assisting you again. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
"Not found"… that's the result of my search. It is most definitely in existence, yet I've paid to learn an obvious lie. Search elsewhere
Hello Michele,
I sincerely apologize if you could not find the information you were looking for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to assist you and improve your experience. Please give us a call or send us an email at [email protected].
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The overview said it would show title info and ownership…. It does not show this information.
Hello James,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. We tried looking for the owner but were unsuccessful. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought the site provided who the owner was but that information is not available
Hi Tracey,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No police records criminal traffic current street address date of birth
Hello Tracy,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gives no feedback for an otherwise known offender unless you purchase premium $15. I should have known better than to pay the 2.95
Hi Christine,
Thank you for taking the time to give us a review, and we're sorry that you were not satisfied with the report you received. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I subscribed for info on a vehicle, then directed to order premium. Seems like bait and switch
Hello Susan,
Thank you for taking the time to leave us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great customer service and quickly handled request.
Hi Lisa,
Thank you for leaving us an excellent review! We are happy that you are satisfied with the assistance you received. We work hard to meet expectations like yours, and we’re glad we succeeded.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is Very good information and it can be downloaded or printed
Hello Melvin,
Thank you for sharing your experience with us! We are happy that you are satisfied with the service and the report. We hope that you will also recommend us to others.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Shasta,
Thank you for taking the time to leave us a review! We're happy you're satisfied with the site and the information you received. We can see that you rated us with a 1, with 5 being the highest. We hope that you will change your rating. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information on the report I order is not accurate at all, I have another report from a drifrent provider that's how I know ur report its no good, you just made me pay and waste $ 6dlls for nothing, really not happy with your service.
Hello Raul,
We appreciate your feedback, and we're sorry to hear the information you received was inaccurate. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
ALL OF THIS i COULD FIND WITHOUT PAYING. PLUS, THE CAR HAS OREGON PLATES WITH A DIFFERENR OWNER THAN THE ONE YOU HAVE IN YOUR REPORT AND ALL THE INFORMATION IS WHEN THE CAR WAS IN CALIFORNIA, NOTHING ABOUT THE OWNER OR TIME THAT THE CAR HAS BEEN IN OREGON. WASTE OF $2.95
Hi Loren,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to find basically what I was looking for.
Hi Randall,
Thank you for taking the time to give us a review. We're happy you're satisfied with the report. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Cordarylo,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we're sorry to hear that you could not find the information on our site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Order Number: BThpbhk85mI was trying to get contact info for a car where I left something. The registered owner is not the person I want. The agent on the phone to help me cancel was prompt and helpful.
Hello Phyllis,
We value your feedback and are happy to know you're satisfied with the customer service you've received. I apologize that you could not find information on our site. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources.
If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It doesn't give me the date of the vehicle owners.
Hello Mina,
Thank you for taking the time to leave us your feedback, and we’re sorry to hear that you were not satisfied with the report. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We would love to improve your experience and assist you with your search. If you wish, we can schedule a call the soonest you are free, or you can reach out via email at [email protected]. Rest assured, we’re here to help you.
We are looking forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Jenny did a great job in resolving my issue. She was courteous and knowledgeable.
Hello Doug,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello George,
Thank you for taking the time to leave us a review. We sincerely apologize if the current owner of the license plate you were searching for is not available. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315