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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I called finally after trying to cancel my subscription for days online and was still charged. The young man was so helpful and got my situation handled fast and efficiently.
In general, everything is in order and works correctly, apart from having excellent customer service that provides the necessary help, efficiently and quickly.
Hi Joshua,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website was not accurate at all. I immediately cancelled my account. The agent that helped me cancel my subscription was very patient and helpful.
Hi Nancy,
We value your feedback and are happy to know you're satisfied with the customer service you’ve received. I apologize to hear the information you received was inaccurate. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My first try at opening reports - looks like they will help me move my Family Genealogy forward!
Hi Michael,
We appreciate your feedback and are happy to hear that we were able to help with your Family Genealogy. We always value our customers' experiences and satisfaction, and your review makes us want to work harder. Please let us know if there's anything we can help you with. Have a lovely day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You can't even tell me my current address?!?! I paid $2.95 to see my birth month and year and that is all you have in my report plus some addresses that have nothing to do with me EVER IN MY LIFE. Worthless. Absolutely worthless. I'm just looking for my date of divorce. You can't even tell me my address.
Hello Lisa,
We're sorry that you could not find the information on our site. Please note that we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to turn things around and assist you with your search. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks for the review! I was expecting something else.
Hi Elizabeth,
Thank you for taking the time to leave us a review despite not fully utilizing the service yet. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at [email protected]. Rest assured, we are here to help.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello House,
Thank you for taking the time to leave us a review. We are happy that you find the reports helpful. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at [email protected]. Rest assured, we are here to help.
Have a lovely day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great knowledgeable customer service. Website design is very nice as well. The value they provide is great.
Hello John,
Your review is highly appreciated! We are happy that you are satisfied with the site and the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a lovely day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yall suckered me by giving me the result i was looking for but its no where to be found yalk keep giving the wrong report.
Hello Mike,
Thank you for taking the time to leave us your review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did not get what I needed please cancel this and do not bill me for anything else
Hello Sharon,
We're sorry to hear that you could not get the information you needed on the site. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. We want to turn things around and assist you in getting the report you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent service and required information received.
Hello Kerrilyn,
Thank you for sharing your experience with us! We are happy that you are satisfied with the service and the report you received. In case you need further assistance from us, feel free to contact us anytime. Have a lovely day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information is incorrect. Person I researched is currently pretrial in jail. Wrong relative linked, wrong address etc
Hi Renee,
Thank you for taking the time to give us a review. We sincerely apologize if the information you received was incorrect. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Misty,
Your review is highly appreciated! We're happy that you were satisfied with our service and report. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others.
In case you need further assistance from us, feel free to contact us anytime. Have a fantastic day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was very friendly, helpful and professional. She resolved my problem very quickly. She was a great help to me.
Hi Janet,
Thank you for leaving us a great review! We are happy that you are satisfied with the assistance you received. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very simple and easy steps to follow. Lady that helped me was very nice and helpful
Hi Alyssa,
Thank you for your fantastic feedback! We are happy that you are satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I put my daughter's full name including her middle name & it shows a result with a her name & her age & city/ state which I did not put in the search. I paid for a trial membership then results come through with a 1st & last names the same with middle initial that was entirely different but then says no arrests in her name. Way to go getting a mother in a panick because if your incorrect information
Hello Heather,
Thank you for taking the time to leave us a review. We understand where you're coming from, and we sincerely apologize if the information you received is incorrect. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough information will be canceling always to much bull$#*! like having to put 50 characters into this reply
Hello Martha,
Thank you for leaving us a review despite taking the time to input a minimum number of characters into this survey, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called and to cancel my subscription and Giselle helped me out with further information that I was looking for and I'll call me matter answered all my questions for that I am thankful.
Hello Flora,
Thank you for your excellent review. We're happy you're satisfied with the assistance you received from Giezel. We'll ensure she reads your review; this will make her day. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't get the info needed but app is easy to use
Hello Jennifer,
Thank you for taking the time to leave us a review. We are happy that you find the site easy to use and we’re sorry to hear that you were not satisfied with the information received. We would love to improve your experience and assist you with your search.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I truly enjoy the answers that your website has given me so far. I also was very pleased to read all the very clearly stated instructions on the payment method and how it works, thank you. However, I really do wish that you could just one stop shop at one site and not have to pay for every little thing. But, in the end we all have to earn a living. Thanks again for the great rates and well kept site.
Respectfully
Dean K. Smith
Hello Dean,
Thank you for taking the time to leave us a review. We're happy you're finding the site and service good so far. Please note that the Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Please let us know if you need further assistance, especially with your searches. Rest assured, we're here to help you get the information you need at no additional cost. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Uneike,
Thank you for leaving us a great review! We are happy to know that you loved your experience with us. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315