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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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She was very friendly, helpful and professional. She resolved my problem very quickly. She was a great help to me.
Hi Janet,
Thank you for leaving us a great review! We are happy that you are satisfied with the assistance you received. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very simple and easy steps to follow. Lady that helped me was very nice and helpful
Hi Alyssa,
Thank you for your fantastic feedback! We are happy that you are satisfied with the assistance you received. We work hard to meet expectations like yours, and we're delighted to hear we hit the mark for you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I put my daughter's full name including her middle name & it shows a result with a her name & her age & city/ state which I did not put in the search. I paid for a trial membership then results come through with a 1st & last names the same with middle initial that was entirely different but then says no arrests in her name. Way to go getting a mother in a panick because if your incorrect information
Hello Heather,
Thank you for taking the time to leave us a review. We understand where you're coming from, and we sincerely apologize if the information you received is incorrect. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we are not in control of. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing any searches or subscriptions.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough information will be canceling always to much bull$#*! like having to put 50 characters into this reply
Hello Martha,
Thank you for leaving us a review despite taking the time to input a minimum number of characters into this survey, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called and to cancel my subscription and Giselle helped me out with further information that I was looking for and I'll call me matter answered all my questions for that I am thankful.
Hello Flora,
Thank you for your excellent review. We're happy you're satisfied with the assistance you received from Giezel. We'll ensure she reads your review; this will make her day. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't get the info needed but app is easy to use
Hello Jennifer,
Thank you for taking the time to leave us a review. We are happy that you find the site easy to use and we’re sorry to hear that you were not satisfied with the information received. We would love to improve your experience and assist you with your search.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I truly enjoy the answers that your website has given me so far. I also was very pleased to read all the very clearly stated instructions on the payment method and how it works, thank you. However, I really do wish that you could just one stop shop at one site and not have to pay for every little thing. But, in the end we all have to earn a living. Thanks again for the great rates and well kept site.
Respectfully
Dean K. Smith
Hello Dean,
Thank you for taking the time to leave us a review. We're happy you're finding the site and service good so far. Please note that the Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
Please let us know if you need further assistance, especially with your searches. Rest assured, we're here to help you get the information you need at no additional cost. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This experica w was fair: I was not impressed and will not be using it again. The price was fair but did not give all the info I needed. Thank you tho
Hello Amanda,
Thank you for your feedback. We're sorry you're not satisfied with the information you received. Rest assured, we will be working on improving our services in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi C,
Thank you for taking the time to give us a review. We're happy you're satisfied with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for information that the report did not include but it stated that the information was included
Hi Daynaah,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
An idea or a question like "would you like some help selling your place?"
Hello Rodrigo,
Thank you for your feedback. We're happy you're satisfied with the service. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information for this person is unfortunately out of date.
Hi Constance,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All info was totally outdated. Listed address he hasn't lived at for 2 years and had no information on the bankruptcies, judgements, etc. he has had. This site was useless. I use another site that is so much better.
Hi Deborah,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was the first time I have tried this app, too soon to give you a proper assessment.
Hello Tom,
Thank you for taking the time to give us a review. We hope that you found what you were looking for. Please let us know if you need assistance, especially with your searches. Give us a call or send an email to [email protected]. Rest assured, we're here to help.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's Excellent so far!
Much Better than i'd expected!
And reasonable Price as well.
The only real Problem i had was
HOW to Enter more Details than the first Webpage allows.
The opening webpage only appears to
Allow a few entries, like Phone number,
Or Name, City, State and Zip!
How can one ENTER extra details,
Like the dates of Birth and Death,
Or the Names and number of the person's
Siblings? (for example) - so as
To make one's Search more Precise?
I couldn't Find where to feed in my
Additional Information?
Other than this minor problem, I found your
Infotracer website really Outstanding!
Customer Support is very Good too,
With Prompt and Courteous assistance!
You are to be commended for a first-rate Website.
Regards, Robert.
Hi Robert,
Thank you for your feedback. This will help us improve our services in the future. We're also happy you're satisfied with customer service. We hope that this will encourage you to recommend us to others. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did receive information, but it was not exactly what I was looking for.
Hello JoAnn,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
X this is irritating why on earth do I need to write anything beyond it was good?
Hello Rosemarie,
Thank you for taking the time to leave us a review despite receiving an unwanted survey. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at [email protected]. Rest assured, we are here to help.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My app had an issue and gave me a different page but Maggie was very nice and quick with getting my account straightened out.
Hi Marci,
Wow! Thank you for this excellent review! We're happy you're satisfied with the assistance you received from Maggie. We'll ensure she reads your review; this will surely make her smile. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kathy,
We're sorry that you could not find the information on our site. We would love to turn things around and assist you. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Misty,
Your review is highly appreciated! We're happy that you were satisfied with our service and report. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others.
In case you need further assistance from us, feel free to contact us anytime. Have a fantastic day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315