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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I thought I'd purchased just a one-off email lookup, but somehow the site thought I signed up for a recurring subscription. When I got a first monthly service bill I was surprised and not too happy. I used the online support access to request a cancelation and charge reversal. Savannah was very quick and helpful; much appreciated. Be very careful using the site so you don't inadvertently order a service you aren't ready for.
So far it's alright but I haven't yet been able to get access to the info I wanted
Hello James,
Thank you for taking the time to leave us a review despite not fully utilizing the service yet. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at [email protected]. Rest assured, we are here to help.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great. I found my friend, so thank you. It was a disappointment that the address was not provided though.
Hello Mellyn,
This is great news! We're happy to hear that you found your friend. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was expecting owner information on the license plate search (I feel I was lead to believe I would get that and didn't!). Not too impressed with a name search now.
Hello James,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to find out the owners name. That's why your service advertisement said. And I don't have that. I have vehicle info that's useless to me.
Hi Todd,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you don't need it on a monthly basis, you pay trial, get info, and cancel all in one transaction!
Hello Sandra,
Thank you for the five stars! That is correct, we always provide our customers with an easy way to handle their subscriptions and they may cancel anytime. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Staff was so kind and helpful. With fast responses via email.
Hello Solomon,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am not surprised by the fact that this infotracer website lies just to get your money and hopes up when you really needed the information and promises to u when you were trying to get some important information on something that matters to you..
Hello Channa,
I'm sorry you couldn't find what you were looking for; this is not an experience we want our customers to have. Please know that the Preliminary Search accesses people's databases to confirm that the person exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
7 day trial isn't a 7 day trial or does not show me what I'm looking for.
Hi Joseph,
I'm sorry you couldn't find what you were looking for; this is not an experience we want our customers to have. I want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, I'm here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I called to speak with your customer service and was helped right away by Tom. He answered my questions,very polite and knowledgeable.Thanks Again to Tom
Regards,
Rita L
Hello Rita,
Thank you for your review. We're happy you're satisfied with the assistance you received from Tom. We'll ensure he reads your review; this will make his day. If you need anything further, please let us know. Rest assured, we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have been contacted by a person on a trusted site, but feel it is a scam. Your report tells me it is a scam.
Hello Clarence,
Thank you for taking the time to leave us a review. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at [email protected]. Rest assured, we are here to help.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick, easy, and reasonable. Thanks for taking the time research the vehicle.
Hi Al,
Thank you for leaving us such an excellent review! We're happy you're satisfied with the service. We hope that you will also recommend us to others. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need the name of the owner. I just paid $3.00 to get it bc I was duped.
Hi Robot,
Thank you for taking the time to leave us a review. We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi J-M,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
He was patient and kind. And very helpful. Thank you so much
Hello Elizabeth,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have received message from a person at this IP address who said he was Jason Statham. I new this was not true. I said prove it to me send me your telephone number and I will call you. He sent me his IP address instead. No I know Jason Statham does not live here. The sun has posted his homes.I had received believable messages as far back as June 22,2021. It was believable but they did not add up. I been doing my own investigation since then. I personally feel there is a ring their purpose is to get money. I was convinced. My fault. If I can stop them on my own I will. Thank You
Hello Roxanne,
Thank you for sharing your experience with us! We're so happy you were able to narrow down your search. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Address for photos of first search is wrong. Address is 8 Oakwood pl not 10 Oakwood pl.
Hi Eugene,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lisa,
We're happy you found the information you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was awesome the young lady was attentive and showed interest in what was happening...very good job...
Hello Shann,
Thank you for your review! We're happy you're satisfied with the assistance you received. We'll ensure she reads your review; this will make her day. Please let us know if there's anything else we can help you with. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Trash no info you need, who the $#*! need the make and model? We know it already
Hi Joshua,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bob,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received and we apologize for any confusion; on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided. If you need anything else, please let us know. Have a pleasant day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315