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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I am looking for the title number and it is not provided
Hi Juan,
We're sorry to hear about what happened. Please be advised that providing the title number is not yet part of our service. To learn more about our service, you may visit this link: https://infotracer.com/faq/.
I can confirm that your account is canceled. Rest assured, our company will no longer bill you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I specifically wanted the owners name and your site advertised this
Hi Paula,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You made pay to only tell me there was no information found.
Hello Amber,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cant get information on specific apartment in building, would be great to have an interactable map to click on
Hi Dean,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service! Would use again in the future thank you so much
Hi Alexandria,
Oh wow! Thank you for this fantastic review! We're happy you're satisfied with the information you received and will recommend us to others. The entire team will be glad to read what you wrote! Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a hook site does not provide warrant info but always gives options to spend more money.
Hi Karen,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Infotracer gave me a detailed report of the car I was trying to sell. Information that I, as the current owner, was unaware of as I had bought the car used. It was nice being able to provide for the prospective buyer. I was unaware of the number of previous owners and it gave me a detailed history from the very first buyer, even the state the car originated in. Very thorough- 100% recommend!
Hi Christina,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we hope you have a wonderful weekend!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had an issue with my credit card payment going through, customer service was able to help me resolve within seconds.
Hi Marco,
That's awesome! I'm happy you were assisted by customer service within seconds. This is an experience we always want our customers to have. If you need anything else, please don't hesitate to contact us. Have a lovely weekend!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Really enjoyed the conversation, understanding and empathy! Great hospitality
Hi Ed,
Oh wow! What nice feedback! I'm happy you're satisfied with customer service. We hope that you will also recommend us to others. Have a fantastic weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Sonia,
We're happy to hear you're satisfied with the service and report. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Dube,
Thank you for your feedback. We're sorry that you are having issues with the site and were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Confirmed for me the person I was talking to was real after having been scammed by fictitious people three times, and no red flags. However I know he used to have a wife but there wasn't any marriage documentation - and some things missing.
Hi Andrew,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In vehicle report it said it would provide vehicle ownership and it did not. False advertisement. Horrible.
Hello Tania,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told the vehicle report would have the registered owners name. Instead all I got was what I already knew by looking at it …a description of the vehicle. That is it. I will be doing a chargeback.
Hello Jamison,
Thank you for taking the time to leave us a review. I've double-checked your search, and I sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I went ahead and processed a refund of $2.95. Please expect this to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured; we will be improving our services and become better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I tried a free trial for a very good reason. Not only was I satisfied with the trial, when it came time for the trial to end. I had completely forgotten about canceling. Despite it being a good company, I didn't feel it necessary to continue with a monthly subscription (onetime use for me). I emailed once and sort of forgot about it. I came back to find I'd been reimbursed without me even having a second thought.
Infotracer clearly cares about the satisfaction of the customer. Which is quite refreshing, especially considering this was over the internet. And not face ti face. I will definitely use again if needed. Special thanks to Kobe
Hi Cal,
Thank you for this lovely review! We are happy that you are satisfied with the assistance you received from Kobe. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I recommend this website to my friends. Thats really great website.
Hi Jamaluddin,
Your review is highly appreciated! We're happy you're satisfied with the service and that you would recommend us to others. We put a lot of effort towards exceeding expectations like yours, and we're happy to say we succeeded. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great site to learn of vehicle history. Accident theft
Hi Keisha,
Thank you for writing such an excellent review! We're happy you found the information needed. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Advertised that a search would provide owner information. It does NOT. I want my money back.
Hello Jane,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you've reached out to customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before I submitted payment, you stated there wad information on my ex-husband. After I paid, the info shows other people with the same name but shows nothing on my ex. False advertising!
Hello Tonya,
I'm sorry you couldn't find what you were looking for; this is not an experience we want our customers to have. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315