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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent customer service! My questions were answered promptly and efficiently!
Got exactly what I needed, dealer was lying and this proved it.
Hi Heather,
Thank you for the five stars! We're happy you're satisfied with the service. We work hard to meet expectations like yours and are delighted we hit the mark for you. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I ordered the premium report on an individual that I know is currently in prison. The report gave me no specific details. What the official
Charge was, where she is located and such. The only info I was able to get was info I go get from a simple google search.
Hi Darby,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at [email protected]. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I give this site a 3 star since it is horrible to maneuver around but customer service was good and it had more up to date information than most others. However, in general, I find these sites are years behind with data. Infotracer at least was up to date 2 years ago.
Hi Vallee,
We value your feedback and are happy to know you're satisfied with the customer service you've received. We're sorry to hear you found our site challenging to maneuver. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to assist you and improve your experience. Please give us a call or send us an email at [email protected].
Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking up my car's specifications and it's very fast and cheap subscription. I
Hi Christian,
Thank you for this excellent review! We're happy you found the information you needed. The entire team will be pleased to read what you wrote. We work hard to meet your expectations and are delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a license plate search. It identified the owner. However owner search lead me to four people by the same name in the same town. Would prefer link to person found as owner and not just the name.
Hi Adam,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at [email protected]. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The girl was friendly and help to easily cancel my subscription. No attempt to sale the service pleasant experience
Hi Carl,
Your review is highly appreciated! We're happy you're satisfied with customer service. We put a lot of effort towards exceeding expectations like yours and are pleased to say we succeeded. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was told that paying would give me current owners info for hit and run on my animal but showed nothing of that
Hello Priscilla,
Thank you for taking the time to leave us a review. We sincerely apologize if the current owner's information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. Rest assured; we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The correction you allowed me to figure out is great!
Hi Christopher,
Thank you for this excellent review! We are happy that you are satisfied with the service. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I look my own plates up and information is inaccurate.
Hello Tara,
We're sorry that you could not find the information on our site. Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized. Records may exist that cannot be accessed digitally. Please use our results as a reference point and no substitute for your due diligence.
Moreover, all materials and information available are provided "as is" and "as available" without warranties, either expressed or implied, including merchantability and fitness warranties for a particular purpose. Rest assured; we will be improving our services in the future.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very misleading. Now you have to pay more to find out who owns the car. And I was charged twice on my paypal account
Hello Alecia,
Thank you for taking the time to leave us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking your account, I see only one subscription of $2.95, and to further investigate, please send us a screenshot of the charge you see on your account. Please send us an email at [email protected]. We look forward to hearing from you!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Do not believe what they say they will deliver to you.
Hello Julius,
I sincerely apologize if you could not find the information you were looking for. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. I look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I appreciated the information obtained by infotracer. I had a one time need and it solved my problem. They canceled without issue, and refunded me as well!
Hi Brad,
Thank you for the five stars! We're happy you're satisfied with the service. We work hard to meet expectations like yours and are delighted we hit the mark for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Useless dont bother wasting your time its not accurate
Hello Jessica,
We appreciate your feedback and are sorry to hear the information you received was inaccurate. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just needed some information about people tracking me on my email.
Hello Nicolas,
Thank you for taking the time to provide us with feedback. Upon checking, I can see that you've already reached out to customer service, and they were able to assist in switching your account to the international site. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Jason,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at [email protected]. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Old news.I know the person is still in jail;since October 2022) but your info indicates he's not.
Hello Kim,
We appreciate your feedback and are sorry you were not satisfied with the report you received. We would love to improve your experience and assist you with your search.
If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said the report would include the owners name but it doesn't
Hello Robert,
We sincerely apologize if we could not provide the vehicle owner information you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give me the state where she has a record. Only the state she currently has an address
Hello Mike,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Sam,
Thank you for leaving us a great review! We are happy that you are satisfied with the service. Our customers' satisfaction is always our top goal, and we are delighted that we were able to deliver that. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim,
We're happy you had a great experience with customer service. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315