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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Subscription pricing was misleading. Owner info not included in report even though advertised.
I know for sure that this person has marriage and divorce records. This is not an inclusive search and I'm very disappointed by results. Will never use again.
Hi Kimberly,
Thank you for leaving us your review, and we're sorry you could not find the information on our site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
None of your information is correct. You have multiple peoples info mixed under one person's name. Very disappointed. I used to brag about your site. But now I've wasted$2.95 on garbage. And have to spend more money going to another site to get the info I'm looking for. You should refund my money bc I'm completely not satisfied. And will not be recommending infotracer to anyone from this moment on. Get your facts right!
Hi Loralyn,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at [email protected]. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315,
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Hi Cameron,
Thank you for the five stars! We're happy you're satisfied with the service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was easy to use. You just enter the info and pay the fee to cover costs and like magic it appears on the screen..
Hi Edite,
Wow! Thank you for this awesome review! We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had to call to cancel auto subscription after 7-day trial. Not much info on vehicle license plate.
However, customer service agent was very helpful.
Hi Celine,
We're sorry you were not satisfied with the report you received. Rest assured; we'll be improving our services in the future. We're happy, though, that you were satisfied with customer service. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your service stated it would provide name(s) of previous owners and all it gave me was information about the car...which is FREE and easily obtainable on the web. FAKE. I'm gonna spend my day posting about how fake your service is.
Hi Gino,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I've checked your account and can see that you have contacted customer service and received a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give me owner name like promised on trial ke I would never have started it
Hi Ann,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for the help, i see myself using this again!
Hello Crystal,
I'm happy to hear that you'll be using our services again. We hope that you will also recommend us to others. Have a fantastic weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
To look up only took a few minutes. Very easy. A nice system to use when you are in a hurry.
Hi Ray,
Thank you for this excellent review! We're happy you found the information you needed. The entire team will be pleased to read what you wrote. We work hard to meet expectations like yours and are delighted we hit the mark for you. Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did not mind paying $2.95 for the information. But I am quite upset you were going to try and charge me $24.95 for the info going forward. Not a great way to do business.
Hello Michael,
Thank you for your feedback. Please know that this will help us improve our services in the future. I've reviewed your account and can confirm that it is canceled. Rest assured; our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good no no no no no no no no no no no no good no no no no no no no no no no no no no no no no good
Hello Xin,
We appreciate your feedback, and we're sorry you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can contact us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used unforeseen in a low priced trial and I got the information I was looking for. The info they provide is quite comprehensive, and their customer support is really good.
Hi Justin,
Thank you for this awesome review! We're pleased you're satisfied with the information and assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up for full access. I know it's just a trial for now, but I only needed this crap for a search or 2. I shouldn't have even wasted my time or money. Big thumbs down
Hi Dylan,
We appreciate your feedback, and we're sorry you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jaclyn,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid to see the owner of a car. The report does not show the owner
Hello Gavin,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was alright. It didn't give me the exact location like it said it would but I guess that's alright.
Hi Dylan,
We're sorry to hear you're dissatisfied with the information you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions. Nonetheless, please remember that we update our information occasionally, so you can always check back for newly updated ones.
We try to provide accurate information; however, our records are from different public sources. We do not own it, and we do not have control of its content. I hope you understand. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It is not giving me the owners info as i requested
Hello Chad,
Thank you for taking the time to leave us a review. We sincerely apologize if we could not provide the vehicle owner's information you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give me any useful info. Was looking for owners name as promised.
Hi Rahi,
We sincerely apologize if we could not provide the owner information of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need anything else, please feel free to contact us anytime. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found info I needed quickly. Very helpful. Able to connect pieces to a puzzle with this service.
Hi Gail,
Thank you for this excellent review! We’re happy that you are satisfied with our service. We hope that you will also recommend us to others. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Will,
Thank you for your feedback. We give customers an Order Summary on the checkout page detailing their subscription. Customers must tick the box confirming they have read the Terms of Service and Billing before purchasing. You can also check this out at https://infotracer.com/terms/.
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315