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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Nothing resolved and this site released my information to someone who requested information other then me
Good very very very very very very very very very good good
Hello Travis,
Thank you for leaving us a review! We truly appreciate you taking the time to share your experience with us. We always value our customers' experiences and satisfaction, and your review makes us want to work harder.
Please let us know if there's anything else we can help you with. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was hoping that I received more detailed information than just a landmark and zip code of where it's device MAY be located.
Hi Stephanie,
We're sorry to hear you're dissatisfied with the information you received. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions. Nonetheless, please remember that we update our information occasionally, so you can always check back for newly updated ones.
We try to provide accurate information; however, our records are from different public sources. We do not own it, and we do not have control of its content. I hope you understand. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found long lost friend. Visiting california 2008 and made some friends there. Lost contact over years
Hi Jenni,
Thank you for the five stars! We're pleased to hear that you could find the information you needed. We work hard to meet expectations like yours and are delighted we hit the mark for you. We hope that you will also recommend us to others! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wasn't able to see who the vehicle was registered to, only the month and state it was registered in.
Hello Amber,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Morgan was excellent! Rate her a 10 overall! I have always gotten quick service when calling for help concerning my account. I recommend without hesitation the INFOTRACER team.
Hello Dr. Joseph,
Your review is greatly appreciated. We're happy you're satisfied with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Anna,
We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please get in touch with us at [email protected] with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Danny,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words; we look forward to seeing you again.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good results.
Worth the $2 95 100% I have used this company several times now and have got accurate results.
Hi Debra,
Wow! Thank you for this awesome review! I'm happy you found the service worthwhile. We hope that you will also recommend us to others. Have a wonderful weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Even now the submit button doesn't work. At times something would pop up, take me somewhere else that wouldn't let me escape the page and I had to close the site and go back in.
Hi Lena,
I'm happy you were able to find the information you needed. Please know that your feedback about our site will help us improve. I would love to hear more about what happened. Please feel free to give us a call or send an email to [email protected].
I look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Saint,
Thank you for this excellent review! We're happy you find our service easy to use. We work hard to meet expectations like yours and are delighted we hit the mark for you. Have a great weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Infotracer found owner of unknown cell number that I wasn't familiar with. It was very helpful to learn who the caller was.
Hi William,
We're happy you found the information you were searching for. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You offered one thing, and then I paid and got something completely different
Hi Rolando,
We appreciate your feedback, and we're sorry you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I entered a few checks and nothing of importance showed up on any of them. Total waste of $3. Decided to enter my own name. Adress was very outdated, middle initial was incorrect and zero additional information was shown. Use a different service. Absolutely terrible.
Hi John,
I'm sorry you weren't happy with the service. Please be aware that InfoTracer provides data compiled from publicly accessible sources. Such data are not produced, verified, or guaranteed to be accurate by us. We only obtain it from a variety of sources, including websites.
Visit https://infotracer.com/terms/ to discover more about where we collect our data from.
I hope you can allow me to help investigate your feedback further; please feel free to contact me at [email protected] since I cannot locate your account using the name you provided in this review. Rest assured; I'm here to help.
I look forward to hearing from you.
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Purchased a trial subscription and did a search on myself, very impressed regarsing the accuracy of the information that was provided regarding historical datasets.
Hello William,
Your review is highly appreciated! We’re happy that you are satisfied with our service. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did not show me what I was looking for. I was looking for arrest records and mugshots but neither one was shown in my report.
Hi Virginia,
We appreciate your feedback and are sorry you were dissatisfied with the information received. Unfortunately, we cannot guarantee a mugshot with every criminal records search. Availability of these items varies from state to state and county to county.
We would still love to assist you and improve your experience. Please give us a call or send us an email at [email protected]. We look forward to hearing from you! Have a great day ahead, and stay safe!
Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Hjkkggyhjjhgfdssafhibbfdyuonbgxxzbnko boyfriend Biggs go bb
Hi Savannah,
Wow! Thank you for the five stars! We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the report only because it said it would include title information. Then the report came and it said title information was a separate report and another fee. Misleading to say the least.
Hello Teresa,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was needing information very quickly and found InfoTracer's site. It is extremely easy to navigate and provided more than enough information. If you need something on a one-time basis or on an ongoing basis InfoTracer provides a great service at a reasonable cost.
Hello William,
Your review is highly appreciated! We’re happy that you are satisfied with our service and that our site is easy to navigate. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website said that the $2.95 report would have specific information which it doesn't have.
Hello David,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leticia,
We sincerely apologize for what happened. Please be informed that we cannot correct or delete information from public records. We only gather the information digitized by the state or the county. Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days.
If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315