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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Top notch my experience was great I love exactly what I needed it for it works real good for me I really apprec
On calling to have a charge removed, the support person was helpful and polite. She was very thorough and provided information that allowed me to track down another problem.
Hi Rick,
We appreciate this fantastic review! We're happy you're satisfied with the assistance you received. We put much effort towards exceeding expectations like yours and are delighted to say we succeeded. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Even though I had made an additional account in error, and had been charged for a monthly fee, Chris fixed both, refunding both charges. My faith in Infotracer went up immeasurably as a result. Many thanks!
Hello Ken,
Thank you for this excellent review! We're happy you're satisfied with the assistance you received. We'll ensure that he reads your feedback; this will make his day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tammy,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at [email protected]. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was not happy about some may have a little angry to Carl but Carl did his job very well and helped me better understand the situation and assisted in conducting the searches I was inquiring and was very kind helpful made sure that I was a happy satisfied costumer however I still haven't received the emails with the searches he helped me with hopefully I get them soon and don't have to go there all that all over again thanks Carl your the best
Hello Levi,
Thank you for your review. We're happy you're satisfied with the assistance you received. We'll ensure he reads your review; this will make his day. If you need anything further, please let us know. Rest assured; we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In a matter of minutes, they did exactly what they said very quickly
Hello Martin,
Your review is greatly appreciated. We're happy you're satisfied with the service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. We hope that you will also recommend us to others! Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Carlos,
Thank you for leaving us an excellent review! We are happy that you are satisfied with the assistance you received. We work hard to meet your expectations and are glad we succeeded. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Can't see whose car this is-been wondering who is sitting watching my route to work, so this wasn't useful. Got the Vin number but I'm trying to figure out if it is who I think it is.
Hello Jennifer,
We sincerely apologize if we could not provide the additional information about the license plate you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Carl was very helpful and informative. Very Professional and helpful. He helped answer my questions, a valuable employee.
Hello Susan,
Thank you for your review! We're happy you're satisfied with the assistance you received. We'll ensure he reads your review; this will make his day. If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Karen,
We're happy you found the information you were looking for. We work hard to meet your expectations and are delighted to hear we hit the mark for you. We hope that you will also recommend us to others.! Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I not getting what I paid for or for me to be satisfied it is not for filing my needs
Hi Juan,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I've checked your account and can see that you have contacted customer service and received a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Important information is only available with premium
Hello Arin,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no extra cost. If you wish, we can schedule a call the soonest as you are free, or you can contact us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted my window sticker and your report is confusing and misleading. I am third owner and you have it listed as 11 owners
Hello Dennis,
Thank you for taking the time to give us a review. Please be advised that we never advertised the information on window stickers. Still, we do have the vehicle specifications, which include some information that can be found on a window sticker. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. Our disclaimer displays this on the website's landing page, hoping all customers are aware before processing searches or subscriptions.
We can confirm that your account has been canceled; our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The original report was what I wanted. I was not happy that I was signed up for a service, so I canceled and asked for my account closed.
Hi Rick,
We value your feedback and are happy you're satisfied with the service. We apologize for any confusion; on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided.
Upon checking your account, we can confirm that your account has been canceled; our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Most of it was helpful but i
Needed much more so u souls included cars or trucks
Hello Elvira,
We appreciate your feedback and are sorry to hear you received limited information. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead!
Sincerely,
Arden
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I am trying to find records of person living in Colorado but they have moved to Nebraska and it only searches their records in nebraska
Hi Steven,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at [email protected]. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The first page says pay $3 and get all the info including owner now you want another $10 for it. And after paying the $3 you offer a full year for X amount and i paid that. I'm not paying another 10 here 30 there please give me the premium report.
Hello Chad,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.
I've checked your contact with customer service and see a ticket for additional assistance was created. Please expect a response or report within 24 to 48 hours. If you do not get a response within the given timeframe, please email me at [email protected]. Rest assured; I'm here to help. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The whole reason I bought the report was to see the vehicle owners name and there is no name in the report. It's a complete waste of money and very deceptive.
Hello Amy,
We sincerely apologize if we could not provide the vehicle owner information you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was amazing and the customer service support was beyond anything I could imagine.
Hi Jason,
Your review is highly appreciated! We're happy that you were satisfied with the customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Steve,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please get in touch with our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our business!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Douglas,
That's amazing! We're happy you found the information you were searching for. The whole team will be delighted to hear about your experience. This is always the experience we want our customers to have, and we're happy we were able to deliver it for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315