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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I received some relevant information, but was only up to 28k miles. What happened to the rest of the mileage? The vehicle has 150k miles. 130k unreported?
Not any more info than I could get from a simple google search so a waste of money
Hello Robert,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on June 13,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied that is not the registered owner of the vehicle
Hello Shawna,
I appreciate you leaving a review and I'm sorry that we were not able to provide you with the vehicle's owner's information. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello John,
We appreciate you taking the time to leave a 4-star review! Thank you for sharing your experience with us. We're glad our representative was friendly and made an effort to assist you. However, my sincere apologies you did not find the information you were looking for. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your report showed no divorce record found - and I'm the one who divorced her! Yikes. Useless. Cancelling immediately.
Hello Eric,
Thank you for the review and I'm sorry you are dissatisfied with the report you received. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account has been canceled; our company will no longer bill you. I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315.
I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not like the auto-renew, but was easy to cancel
Hello Jonathan,
We appreciate your feedback and are glad you found it easy to cancel the service. We understand that auto-renewal can sometimes be inconvenient for our customers, and we're sorry for any inconvenience it may have caused. We always provide an Order Summary with a checkbox for the customer to acknowledge the terms before payment. We also state the subscription details, including that customers will be billed for a monthly subscription if a customer does not cancel during the 7-day trial period.
You may check our Terms of Service at https://infotracer.com/terms/.
Please don't hesitate to reach out if you have any further questions or need assistance. We're here to assist. Thank you again for choosing our service and for sharing your experience. Have a great day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very simple online process and had a result within minutes!
Professional and experienced!
Hello Sandro,
Thank you for your review and for choosing our service. We're thrilled that you had a positive experience with us and that our online process was simple and efficient. Our team takes pride in providing professional and experienced service to our customers.
We strive to be straightforward and results-oriented. We understand the importance of delivering accurate and timely information to our customers. We're glad you found our service effective compared to other options that may not have met your expectations.
If you ever need assistance or have questions, please don't hesitate to reach out. We're here to help you. Thank you again for your feedback and for trusting us with your search. Have a great day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good info on my car but not what I needed. Grateful it only cost 2.95
Hello Cheremie,
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad you found the information about your car helpful. We apologize if it did not fully meet your specific needs.
Please be aware that our service focuses on providing publicly available information related to vehicles, such as Title Issue Date, State, Status (Current or Historical), Mileage, and VIN. Unfortunately, providing the title number is not yet part of our service. To learn more about our service, visit this link: https://infotracer.com/faq/.
We went ahead and processed a refund of $2.95. Please expect this to reflect in 3 to 5 business days. Rest assured; we will be improving our services and become better in the future. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Perfect thank you so much I really appreciate it. The information was provided.
Hello Rukjai,
Thank you for sharing your experience with us! We're happy you found what you needed. We work hard to meet your expectations and are glad we succeeded. If you need anything else, please feel free to contact us anytime.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Contacted them to cancel subscription I didn't remember making and they did quickly and efficiently
Hello Patricia,
Your review is greatly appreciated. We're happy you're satisfied with the quick assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Use their services and due to the nature of my search, was not able to find what I was looking for. I used the 7 days trial option and cancelled a day after using the service. Info Tracer lived up to their policy and allowed me to cancel the subscription as per their terms. Reached out to customer service to make sure my subscription was terminated and they followed up with a call back.
This is probably the first time that I come across a web base service that live up to their term.
Hello Stephan,
Thank you for taking the time to share your feedback with us. We appreciate your experience and understand that not all searches may yield the desired results because we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We're glad that our cancellation process and customer service met your expectations. We strive to uphold our policies and provide a user-friendly experience. We aim to ensure that our customers interact seamlessly and satisfactorily with our services. Your satisfaction is important to us; we value your trust in our service and appreciate your recognition of our commitment to honoring our terms.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No thank you hajsbdjdnbdod d ska nsnd FMD snakes dnd
Hello Chassity,
Thank you for taking the time to leave a review. I can confirm that your account has been canceled; rest assured our company will no longer bill you.
Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible experience blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah
Hello Daniela,
Thank you for the review and I'm sorry to hear that you had a bad experience. I can see here that you were running a search for a VIN, and we were able to provide results. Was there something wrong with the report? I would love to turn things around and make it right if I can.
Please reach out to me at [email protected] or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got everything I was looking for and more. Will definitely be using this site for any future searches. Thanks!
Hello Tyrsa,
Thank you for your positive review! We're happy to hear that not only you found the information you were looking for on our website, but you also had a great experience and that you plan on using our site for future searches. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This web page is amazing it did wvery thing just as it said it would an more hands down the best 3 dollars I have ever spent
Hello Matthew,
Thank you for your awesome feedback! We're thrilled to hear that our web page exceeded your expectations and delivered everything as promised. It's great to know that you found great value in your subscription, and we appreciate your kind words about it being the best three dollars you've ever spent. We prioritize customer experience and satisfaction, so your feedback is truly rewarding. Again, thank you and we look forward to serving you again! Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This car has Texas plates but that did not show on the search
Hello Natalee,
Thank you for leaving a review and my sincere apologies our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Called to cancel my subscription before the end of the 7-day trial period and was pleasantly surprised with the friendly and professional care I received from Morgan in Customer Relations. No hassle to canceling the subscription.
Hello Larry,
Thank you for the awesome review and for sharing your great customer service experience with our service representative, Morgan! We're glad to hear that your cancellation process was hassle-free and that Morgan provided friendly and professional care. We'll make sure to pass along your kind words to Morgan and I'm sure he'll be delighted to hear that you're happy and satisfied with the service. Your review will motivate him to stay on top of his game!
Have a great day, Larry, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Whole cancellation process was done in the very professional and nice way.
Mr. Chris conducted the process with great manners and based on that we can make conclusion that Infotracer is organization with experience and knowledge.
Hello Lech,
Thank you for sharing your experience with us! We're thrilled to hear that your cancellation process was handled in a professional and courteous manner by Mr. Chris. We prioritize customer experience and satisfaction, and it's wonderful to know that our team member was able to assist you to your satisfaction. Your kind words about Infotracer being an organization with experience and knowledge mean a lot to us and your review reaffirms the hard work we put in every day. So thank you for your kind words, Lech. We count ourselves lucky for customers like you.
Have a great day and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its a lot more info than I've gotten from any other search apps
Hello Jack,
Thank you for the 5-star review! We're thrilled to hear that you found our search app to be more informative compared to other search apps. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your review reaffirms the hard work we put in every day and it will motivate us more to keep working to stay on top of our game! Again, thank you, and have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Jay was a great combination of empathy and professionalism! He offered information in a way that was easy to understand and helpful. I felt he genuinely wanted to help me, which he did, and never made me feel rushed. A great representative of the company and all around wonderful person!
Hello Susan,
Thank you for sharing your superior customer service experience with Jay from our team! It's great to hear that Jay provided a great combination of empathy and professionalism while assisting you. Jay has his way of offering information in a way that was easy to understand and genuinely helpful. Jay will appreciate your kind words about him being a great representative and he is truly a gem to have on our team!
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Craig,
Thank you for the review and I'm sorry our service did not meet your data needs. I understand your concern regarding the missing mileage between the reported 28,000 miles and the actual 150,000 miles on the vehicle. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account.
Please be advised that your account is active and will renew on June 13,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315