On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was unable to obtain any information regarding the phone or email address associated with opening bank accounts in my name. However, my Infotracer team member went out of his way and assisted with searching different databases for the information. Thank you my friend. I highly recommend Infotracer!
It stated that I would be able to obtain the owner information and that is false.
Hello Aleida,
We appreciate you leaving feedback and I'm sorry that we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fantastic! I was stoked to find the amount of information provided in the report it's so great!
Hello Nyssa,
Thanks for the awesome review! We're thrilled that you were impressed with the amount of information provided in the report. We appreciate your feedback, and it motivates us to continue providing valuable content to our customers. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good it was a better than any other tracer ever and it was a inexpensive to use for 7 day subscription thank you very much I appreciate it alot
Hello Zaylah,
Thank you so much for your positive feedback! We're delighted to hear that our tracer exceeded your expectations and that you found it to be better than any other option available. We also appreciate your kind words about the affordability of our 7-day subscription. Your appreciation means a lot to us, and your review reaffirms the hard work we put in every day. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Owner's information was promised in the advertisement but after charging my credit card there was no owner info provided.
Hello Vladislav,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kate,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial search identified that a title had been found for this trailer. Upon payment, and creation of a report, there was no title found. Additionally, I thought I was paying for a single report, then find that you intend to charge me $2.95 on a recurring basis. No thank you. Please close my account.
Hello Gregory,
Thank you for sharing your feedback and I'm sorry that we were not able to provide you with the information that you wanted. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Upon checking, I can see that you were running a search for a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information is old and outdated very disappointed, I feel as though this was a scam.
Hello Dee,
Thank you for leaving your feedback and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing in the report was accurate. Going back 30 years. My husband was killed on his motorcycle on 10/14/22. He filed bankruptcy in 2010. That wasn't on there. He was arrested 20 years ago for speeding and parking tickets that wasn't on there. He was married and divorced. 20 years ago. That wasn't on there. He has leins. They weren't on there. His addresses were wrong and some of the people he was associated with are wrong. And his own kids who are now adults weren't associated with him. They also have him as still alive
False and inaccurate information
Amy Rosario
*******313
Hello Amy,
We appreciate you leaving a review, and I’m sorry for any inaccuracies or missing information in the report. I understand how frustrating it must be not to get the necessary information. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Upon checking, I can see that you’ve already contacted customer service and one of our research experts is working on your request for Criminal and Court Records; you will receive an update within 24-48 hours. Rest assured, we are working on improving our services. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This report help in other ways but did not have any information on who the owner is.
Hello Wayne,
Thank you for the 4-star review and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 6,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Raya,
Thank you for leaving a 5-star review! I'm glad to hear that you find the service great and easy to use! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not super accurate so far. I can enter in emails, names and social security number since it is me.
Hello Robert,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I would like my money back due to not really giving all info. Such as owner info
Hello Antonio,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Joan,
Thank you for your kind words! I'm glad to hear that you found the service to be good and easy to use. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The only site that could really provided what I need my respects…. 10 star …. Good job
Hello Jose,
Thank you for sharing your experience with us! We're happy you found what you needed. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The under three dollars price tag was well worth what I got. I only need a report for this one vehicle of mine. Therefore, I will not need a monthly subscription. I'm sure for others that the price will be willing to pay that myself. However, I'm very satisfied with my purchase.
Hello Michael,
Thank you for your positive review. We're glad we provided everything you were looking for with our service. We understand that a monthly subscription may not be necessary for your specific needs, and we appreciate your feedback on the pricing. Your satisfaction is important to us, and we're happy that we could meet your expectations.
If you ever need further assistance or have any questions, please feel free to reach out. We're here to help. Thank you for choosing our service, and we genuinely value your business. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
None of the information is available and was not disclosed and the information that was provided is not accurate
Hello Megan,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to make things right and help you get the required information at no extra cost. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at [email protected]. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My information report was very useful to me. It contained just what I needed. Thank you.
Hi Reyna,
Thank you for this excellent review! We're happy you found the information you needed. The entire team will be pleased to read what you wrote. We hope that you will also recommend us to others. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was an uneventful car research. Lots of detail still unavailable or missing even with premium search.
Hello Brittany,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Also, Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to make things right and help you get the required information at no extra cost. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at [email protected]. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wonderfulness ggujnbvgy gg u jnnvgjb. Yyggvbbbn. Vgggb.
Hello Danielle,
Thank you for the five stars! We're happy you're satisfied with the site. We hope that you will also recommend us to others. If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth,
Thank you so much for the excellent review! We really appreciate you taking the time to share your experience with us and it's great to hear that you will recommend us to others.
Jay is one of our best agents and he always goes out of his way to provide helpful and personalized assistance to customers. He is truly a gem to have on our team! Your feedback will motivate him more to be the best at his job. Again, thank you and we count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315