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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is a scam website. You offer no pertinent information and then try to upsell yet another purchase.
Hello Sadia,
Thank you for your positive feedback! We're delighted to hear that you had a positive experience with our service and that you were able to quickly find the information you needed. We value your time and convenience, so it is our goal to assist and help our customers find the information that they need as quickly as we can.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They charge me and never send me the report. Really bad
Hello Thalia,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I can see that you were trying to find information on a VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not give vehicle/title owner's names but says that it does.
Hello Meghan,
Thank you for your review and I sincerely apologize if you could not get the information you needed. Upon checking, I can see that you were running a VIN search, and we were able to provide results. The results of your searches can be found under the 'MY REPORTS & SAVED REPORTS’ section. I hope this information is helpful, and if you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave an email address and it brought back nothing even though is acted like it had information.
Hello Ronald,
Thank you for your review and I'm sorry you didn't get the information that you need on our website. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing but junk and nothing pertaining to what I entered. Waste of my money but more so my time.
Hello Donalda,
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on October 24,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't give me what I needed. I needed title information.
Hello Steven,
We appreciate your feedback and are sorry you were not satisfied with the report you received. I would love to improve your experience and assist you with your search.
If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Actually charging you for monthly, don't have any information on the people they claim they do
Hello Luke,
Thank you for taking the time to leave a review, and I apologize for the confusion and inconvenience this has caused. On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Upon checking, I see that you’re currently subscribed to our 7-day trial that will renew to a monthly subscription if there’s no cancellation before the trial period ends on October 24,2023.
I still want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Before I signed up as I recall there was indication that the email address I was looking up had a report. After I signed up and paid for the one week period and completed the search there was no information found.
Hello Sid,
We appreciate you leaving a review and I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the email address you were searching for and we sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on October 24,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I created an account earlier tonight. I paid got receipt now trying to log on it says NO account for my email address.
Hello Carol,
Thank you for taking the time to leave a review and I'm sorry to hear about the issue you're facing with your account. Upon checking, I can see that you were able to log in to your account and run searches.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need to know who owns this vehicle that hit my vehicle and ran.
Hello Erica,
Thank you for your review and I'm sorry our service did not satisfy your data needs. Upon checking, I can see that you were running a search for a License Plate, and we were able to provide results. The results of your searches can be found under the 'MY REPORTS & SAVED REPORTS’ section.
Nonetheless, I forwarded your request to our research team, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The service was not was it promised. I could search Google and get more detailed and accurate information. A static report without any ability to use the information within it is pointless.
Hello Theo,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. I understand how frustrating it must be not to get the information that was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No info even after paying when prompted to pay to see full report
Hello Christina,
I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for previous owner of a used vehicle. I had the VIN of the vehicle. When I entered it the app said that info was available if I subscribed. I subscribed and the link simply pulled up the DMV website which did not have the info. I might be a good service but it was not helpful for my needs.
Hello David,
Thank you for taking the time to leave a review and I'm sorry you didn't get the information that you needed on our website. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Nonetheless, I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's not organized well at all, I searched myself and even added my city and there were scattered results everywhere, horrible options to narrow down your search, information is very inaccurate and lots of things are blank/missing, I've used many different lookup tools and this is by far. The worse one yet
Hello Whoami,
Thank you for your detailed feedback. We’re sorry your experience didn’t match your expectations. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
We value your input and your feedback helps us get better. It sounds like there's room for improvement in terms of organization, and search filters. Your suggestions for features like age filtering, city-specific searches, and more comprehensive results are valid and could enhance our customer experience.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
NANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANANA
Hello Teng,
Thank you for your review. We would love to hear more about your experience, and we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to find what i needed, worked great. It would be a lot nicer if you did not have to spend all the money to get what you needed.
Hello Debbie,
Thank you for your positive feedback! We're pleased to hear that you found the service easy to use and that it helped you find what you needed. However, I understand your concern about the costs involved. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You blocked access after a couple of searches. This is what I paid for despicable
Hello Gift,
Thank you for taking the time to leave us a review and I apologize for the inconvenience this has caused you. Upon checking, one of our team members emailed asking for information to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam. Only vehicle info provided. No owner information and we had to have the car towed.
Hello Pascal,
Thank you for your feedback and I'm sorry we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on October 22,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tricky site. Says you can get owner information by plate number and you cannot.
Hello Caroline,
Thank you for leaving a review and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our Live Chat Support and can confirm that your account has been canceled; our company will no longer bill you. Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judith,
Thank you for leaving a review and I'm sorry you're dissatisfied with the report you received. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315