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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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You're a bunch of douche bags stealing people's money and credit acrd numbers. You promise owner's info with a "check mark" next to the report contents and then rob us with BS vehicle stats that are free online. You pathetic thieves!
The obtaining of data was fairly easy to input, it was just the output provided.
Hello Paul,
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on October 27,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising! Said I would get access to owners name if I paid/ I didn't but instead asked to pay more for that info.
Hello Stacy,
Thank you for taking the time to leave a review and my sincere apologies we could not provide you with the owner's name of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Nonetheless, I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This website is a scam that took my money and still gives me zero important information
Hello Cody,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to do a one-time search. The results didn't even provide what I was looking for despite your marketing materials telling me it would. Waste of money.
Hello Jane,
I appreciate you leaving a review and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did what it was suppose to do I got all the information I needed for my research report but I don't need the entire subscription
Hello Zoe,
Thank you for your positive feedback! We're delighted to hear that our service helped you gather the information you needed for your research report.
I can see that you’ve reached out to our customer service to cancel and I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was back searching an IP address. The free page said that they had names and addresses and phone numbers, so I decided to join. The full report contained none of that information at all. It was the same information that I saw before I made the purchase. They lied to get my money. I have cancelled my membership.
Hello Randall,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had an issue with a mistaken $ amount, gentleman was so helpful
And efficient, corrected the problem in minutes. I was very satisfied.
Thank you!
Hello Jeanne,
Thank you so much for the positive review! We're glad to hear that you had a positive experience with the customer service provided to you. We really appreciate you taking the time to share your experience with us. Nap is always on top of his game in assisting our customers. He's quick and he is truly a gem to have on our team!
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They showed the information on the truck I was looking for before I paid for it. However, after I paid they said they had no information. 0 stars for me
Hello B,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you search for *******@disney.com they will claim they found it, in order to dupe you to sign up. After you pay, they do not provide any information.
Hello Mihai,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you've already contacted customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste of time and money, not helpful at all.
They promised "Results" took my money, then said there were no "results".
Sort of stealing/theft, fraud at least.
Hello Johnny,
I'm sorry our service did not satisfy your data needs. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only tried this out to find out lein info, as it was very apparent that that information was going to be included, but as almost every single website or service on the web today, guess what, uhhh nope. Kinda pissed would demand a refund but, well as you guessed it it just like every other sheisty sheister trying to con a buck
Hello Andrew,
I appreciate you leaving feedback and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Nonetheless, I can confirm that your account has been canceled as requested; our company will no longer bill you.
I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The service only provides a small part of what is advertised. To get all the services you have to pay more for the "premium" service. I paid for this and still did not get the full service.
Hello Gerald,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used your service for only 2 bucks but then rebilled for 23 bucks I want to say that's pretty slimey for you all to do.
Hello Sam,
We appreciate you leaving a review and I apologize for any inconvenience this has caused. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
After reviewing your account thoroughly, no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.
Nevertheless, we assure you that your account has been canceled, and since you haven't used the service beyond the trial, we issued a refund of $ 24.95. Please allow 3-5 business days for the funds to be placed back into your account. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This didn't give me anymore information than what I had already found on the internet myself.
Hello Matthew,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Prior to purchase indicated criminal history. Once purchased, nothing. Only reason for purchase was arrest record. 100% waste of time and money.
Hello James,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had thought that paying for the $9.99 Advanced Report would ensure that I would have access to the information I was looking for. This was not the case and "owner information" wasn't available.
Hello Alex,
I apologize for the confusion and for the inconvenience this has caused. I understand how frustrating it must be not to get the information that you need. Please know that although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we were not able to provide the owner's information, I went ahead and processed a refund of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please note your account is active. If you need to cancel any future charges please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said there was info on owner, so I paid...then there was none
Hello William,
Thank you for your review and my sincere apologies that we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Upon checking, I can see that you were trying to find information on a VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I used the service for only one specific lookup and cancelled the service 2 days before the trial period ended ($2.95), thus receiving a confirmation email the following day ensuring me that my service was cancelled and I will be billed no further. However, I received an email the very next day stating that my account was billed $24.95 for the monthly service. After several emails between infotracer and PayPal neither would agree to my refund even though I provided emails and proof that the account was cancelled prior to billing renewal. So, I am still out the $25... BUT to add insult to injury, InfoTracer refused to allow me to use the account for the month I was billed for because I had CANCELLED the account, stating that it was deactivated...even tho i was billed...what a wast of time...I would definately not recomend them for anything.
Save your money, Go somewhere else...or you can plan on spending a lot more than you intended.
"Thank you for reaching out.
We sincerely apologize for the inconvenience this has caused you.
Considering the dispute submitted, your account was automatically cancelled and deactivated. We will uphold the decision made by PayPal regarding the dispute.
If we can help you with anything else, please don't hesitate to reply to this email or call us at *******427.
Sincerely,
Janet
Customer Care Team
*******427"
Added photos of:
* Initial Charge with info on how to cancel.
* Cancellation confirmation.
* Automatic renewal cancellation confirmation.
Hello Ronald,
Thank you for your time in writing a review for us. I can see that you have already reached out to customer service, and I'm sorry we couldn't do anything more. Please know that once a buyer disputes a charge with PayPal, they put a hold on the funds while they investigate and make a ruling on whether the charge is valid or not. We, the seller, will not be able to process a refund at this time. To check the status of your dispute, please visit this link:
https://www.paypal.com/us/cshelp/article/how-do-i-check-the-status-of-my-dispute-or-claim-help181
Again, thank you for your feedback. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
On chat the person helped with my request and was very kind!
Hello Kristina,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us—and we agree that Lady is truly a gem to have on our team! We count ourselves lucky for customers like you.
Regarding your request for more information, I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Farzam,
I'm sorry we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315