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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I can use a free site and find more info. Waste of money
I purchased a report so as to identify the individual that owns the vehicle, it is not provided on the report. False and misleading advertising.
Hello Erik,
Thank you for leaving feedback and my sincere apologies that we were not able to provide you with the vehicle's owner's information. I’ve checked and can see that you requested a report when you gave us a call. One of our researchers will reply in 24 to 48 hours. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I provided an Utah Plate number and it's giving me name and details for north Las Vegas. Waste of my time and money.
Hello Dan,
We appreciate you taking the time to leave a review and I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Advertised owner information then said no info was found...?!
Hello Anita,
Thank you for sharing your feedback and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I also ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted a title report and after paying for access, your website only told me how to get a MVR.
Hello Malina,
Thank you for sharing your feedback and I’m sorry you did not find the information you were looking for. I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I think it was a con job. Very disappointed with to what I was expecting vs what I received.
Hello Thomas,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours.
I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until October 30,2023.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for it to look up a plate for me and I didn't get any owner info like I was promised.
Hello Kristin,
Thank you for your review and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that one of our research specialists tried to look for more information but was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We have issued a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report I received contained none of the information I was promised.
Hello Daniel,
We appreciate you leaving a review and I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you were promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were trying to find information on an email address. We sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just a lame effort to give worthless info with an offer for more for additional fees. Cancel my account at once!
Hello Johnny,
Thank you for sharing your feedback. I'm sorry you're not satisfied with our service. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Upon checking, I can confirm that your account has been canceled; our company will no longer bill you. You will still have access to your unlimited searches until October 29,2023.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No good. It's a money grab luring you in then wanting to up sell you
Hello Rob,
Thank you for taking the time to give us a review. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We would love to improve your experience and assist you with your search. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Displayed as if you would receive the actual vehicle history report not the basic information that can be found for free such as the recalls associated with the vehicle.
Hello Marcus,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without extra fees.
I want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You made it appear the owner was included in this report however it was misleading and I have to purchase and more expensive report that is false advertising and I am NOT happy
Hello Patrick,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses databases to confirm that the data exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Upon checking, I can see that you've contacted customer service, and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not help me no detail around the person driving or owning the vehicle
Hello Dan,
I sincerely apologize that we could not provide you with the vehicle owner you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thought I would get the exterior/interior color of the car.
Hi Randall,
We're sorry that you could not find the information on our site. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We would love to turn things around and help you out. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a lovely day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Free checkers give me same info. Membership gave me no more info as other sites
Hello Ryan,
I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the information exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I would love to turn things around and make it right if possible. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know the individual I looked up had several outstanding liens and I was trying to look them up so I could find out details to remedy them (I am his daughter). Absolutely nothing showed up.
Hello Lee,
Thank you for your review, and I sincerely apologize for the inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You scam people into paying dumb amounts of money $#*! you
Hello Alexander,
Thank you for leaving a review and I'm sorry you're dissatisfied with our service. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Before we can issue a refund, I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result fails to satisfy your needs, we will gladly process the refund. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You're a bunch of douche bags stealing people's money and credit acrd numbers. You promise owner's info with a "check mark" next to the report contents and then rob us with BS vehicle stats that are free online. You pathetic thieves!
Hello Farzam,
I'm sorry we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The obtaining of data was fairly easy to input, it was just the output provided.
Hello Paul,
Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on October 27,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertising! Said I would get access to owners name if I paid/ I didn't but instead asked to pay more for that info.
Hello Stacy,
Thank you for taking the time to leave a review and my sincere apologies we could not provide you with the owner's name of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Nonetheless, I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacquelyn,
I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315