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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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This service sucks. Not worth the money. Time and effort was more than this service provided.
Made claims about certain information being available in their 7 day trial but once signing up, they did not include that information type and began requesting an additional $9.99 to obtain that information. They also use a fake search animation as if performing the query would ever take over 2 minutes unless they're running a Novell based network. Just an absolute waste of time with manipulative tactics to get you to pay for a membership. They also try to trick you and say your membership is cancelled when you really have to go through two additional prompts to fully cancel your membership. I'm certain they won't even allow this review to be published so now I'm gonna have to spend time and post this on third party review websites just to make a point. Probably worth reporting them to various platforms so that this website loses its Google search ranking and deemed harmful.
Hello Mike,
We appreciate you taking the time to leave a review, and this is different from the kind of experience we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you’ve subscribed to our services. Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue to run the search without any additional fees.
Regarding our cancellation process, please know that InfoTracer makes it easy for customers to cancel. You can cancel the account when logged into the Member’s Area, select My Account, and click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically. You can also call our Customer Care Team at 1-800-791-1427. Nonetheless, I can confirm that your account has been canceled. Rest assured, our company will no longer bill you.
We value your feedback, as it will help us get better. Rest assured, we are working on improving our services. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The first plate I entered you have no record of at all! The 2nd plate entered was my own. It came back as the previous owner.
Hello Debra,
Thank you for leaving a review and I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on November 2,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for a premium report twice and did not receive. Disappointed.
Hello William,
Thank you for your review and I sincerely apologize you did not receive the premium report that you paid for. Upon checking, I can see that you’ve reached out to our Live Chat Support and a search credit has been added to your account. You were also given a refund. Please expect the funds to reflect in 3 to 5 business days.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is some AI bs that doesn't work. I was trying to find if my husband had a warrant and it was mixing his information with somebody else's who isn't even in the same state. Such a scam. Don't pay them money. They refuse to give me a refund.
Hello Heather,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Regarding refund, we need to check for eligibility before we can issue a refund. I want to help investigate this further, but I was unable to locate an account using the name you provided in this review. Please reach out to me at [email protected] or give me a call at +1 833-922-2315 so I can turn things around.
I look forward to hearing from you.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a premium VIN report. I was charged twice and still have not received the report
Hello N,
Thank you for leaving a review and I'm sorry you have not received the report that you paid for. I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave a name and city. Did not give age or other information found on many US search sites.
Poor use of my money
Hello Kathleen,
Thank you for your review and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
I can see that you’ve already reached out to our customer service to cancel and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until November 3,2023.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It specifically said you would give me the previous owner information
Hello WIRELESSother,
We appreciate you leaving a review and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Nonetheless, I forwarded your concern to one of our research specialists, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I upgraded. It lied on the information I would be receiving
Hello Mercede,
Thank you for taking the time to leave a review and I'm sorry to hear about your experience with the upgrade. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search returned garbage. No useful info was delivered.
Hello Maureen,
I'm sorry to hear that your search didn't provide you with the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid twice for the same basic info, that I could've extracted from any other source…
Hello Richard,
Thank you for sharing your feedback and I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that you need.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for one person by phone number and I was given like20 people, waste of time and money
Hello Bertha,
I appreciate you leaving a review and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on November 1,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info Tracer proved to be honest and up-front. I wanted to know the history of the Chrysler Town & Country I purchased a few weeks ago even though I trust the company I purchased the Chrysler from. The information I received was extensive and sufficient enough to put my purchase concerns to rest, and it only cost me a few dollars, with no strings attached! Thumbs up to this company! I would do business with them again and recommend them. Thanks Info Tracer!
Hello Arthur,
Thank you for sharing your experience with our service! We're delighted to hear that you found our service to be honest, up-front, and extremely helpful in providing you with peace of mind about your Chrysler Town & Country purchase. It's great to know that the information you received was comprehensive and exceeded your expectations.
Your positive feedback and recommendations are greatly appreciated. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Again, thank you for taking the time to share your positive experience!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The only information they gave me was the information I gave them in the search bar. They claimed they had tons of information that you could access with payment, yet both the initial payment and the premium payment contained no additional information! Scam.
Hello Brian,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see that we have canceled the account and refunded all charges for a total of $12.90. Please allow 3 -5 business days for the refund to reflect in your account. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the premium option to be less useful than just the regular. It promised more reports but didn't deliver.
Hello Peter,
We appreciate you taking the time to leave a review and I'm sorry our service did not meet your data needs. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Nonetheless, I went ahead and refunded the fee of $ 15.00 for the Premium Report. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for one piece of information, which your ad said you could provide, and after paying two separate fees that is the one piece of information your report could or would not provide me. False advertising, fraud.
Hello Kristina,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am looking for lien information and not finding it
Hello Lynn,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I hate that I expensed a report to my company that had no pertinent information at all. Totally a waste of time and money.
Hello Mimi,
Thank you for leaving a review and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I put in a VIN, got a complete history across multiple states. Just what I needed.
Hello Mitchell,
Thank you for your review and feedback. We're delighted to hear that you found the information that you needed on our website.
We truly appreciate your input regarding our pricing model. We understand your concerns about auto-renew subscriptions, and we're committed to providing our customers with flexibility. Your feedback is valuable to us, and we'll continue striving to meet your needs while keeping our pricing options fair and transparent.
Thank you for choosing our service, and we look forward to assisting you in the future. Have a great day and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Daniel,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. I can see that you were trying to find information on a license plate/VIN. We sincerely apologize, but we could not find any additional information on your request within our database.
This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we were not able to provide any information, I went ahead and processed a refund of $ 9.95 for the Premium Report. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know. Have a great day ahead, Lee, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raul,
Thank you for your review and I'm sorry to hear about your experience. Upon checking, it appears that your premium VIN report did not generate. We sincerely apologize for the inconvenience this has caused you.
Rest assured that we have added the premium vin report to your account and you can now start using it.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315