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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This site doesn't pull up the information you request.
I have a valid WA license plate number and no results came up. Not happy that I paid and got nothing.
Hello Michele,
Thank you for leaving a review and I'm sorry to hear that you didn't get the results you expected with your valid WA license plate number search.
I have also searched on my end to see if I could help yield the results for the License Plates you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on November 6,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't have the information you promised. Now you asking for more money.
Hello McDonald,
Thank you for your review and I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that you were promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Please note your account is active. If you need to cancel any future charges, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Prior to paying the site showed it had address, phone numbers etc. this was false and intentionally misleading. This is a deceptive site and basically a scam. I found more information doing a Google search than this provided.
Hello Leah,
I’m sorry if our service did not meet your data needs. Please know that this is not the kind of experience we want you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists and is just a preview of the possible results available once you've subscribed to our services.
I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to see title attached and ended up seeing just the basic vin awd and tire pressure details.
Hello Muthurajan,
We appreciate you leaving a review and I'm sorry you did not find the information you were looking for. I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The trick you into a subscription and dont have the advertised info
Hello Benedikt,
We appreciate you taking the time to leave a review and I'm sorry we were not able to provide you with the information that you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were running a search on a license plate. I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded the fee of $ 24.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My car was registered in AZ up until 2018 when I titled and registered it in CA.
The report only shows info up to and include AZ reg.
Everything from 2018 to present is missing
Hello Robert,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Nonetheless, I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible, I paid so that I could find out who onws vehicle and it didn't show me.
Hello Dan,
Thank you for taking the time to leave a review and I'm sorry we were not able to provide you with the vehicle's owner's information. I can see that one of our research specialists tried to help but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report I expected and thought I was getting was very misleading.
In order to get the full report I was expected to pay more money. It did not say that initially.
Hello Heidi,
I appreciate you leaving feedback and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Website led me to believe thast I could acquire the OWNER'S INFORMATION via the PLATE NUMBER. THAT IS NOT WHAT HAS HAPPENED! SCAM. I DO NOT NEED INFORMATION ON THE VEHICLE SPECS! I NEED TO CONTACT THE OWNER OF THIS VEHICLE
Hello Wayne,
Thank you for sharing your feedback and I apologize that we were not able to provide you with the vehicle's owner's information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that one of our research experts tried to help but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Other search companies, some free, have more info to display.
Hello Kathleen,
Thank you for your feedback and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was not able to find what I was looking for but the staff reached out quickly and tried to help me. Great customer service.
Hello John,
Thank you for your kind words and positive feedback about our customer service. We're delighted to hear that our representatives promptly reached out and made an effort to assist you, even if you didn't find what you were initially looking for. We prioritize customer experience and satisfaction, and if you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charged me for nothing the report had 0 info everything was listed as N/A found absolutely nothing not one pice of info
Hello Monroe,
Thank you for leaving a review and we're sorry your experience didn’t match your expectations. I understand how frustrating it must be not to get the information that you need.
I can see that one of our research experts tried to help but was also unsuccessful. Since we were not able to provide any information, you were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Why do I have to pay an additional $15 for a premium report if I'm already paying for a subscription?
Hello Kimberly,
Thank you for leaving a review and I apologize for the confusion and for any inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paying $15 extra for each report is bad enough, but the search results are filled with errors and inaccuracies. No point continuing my subscription. Very dissapointed.
Hello Darian,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and processed the cancelation. Rest assured, our company will no longer bill you. The payment made will allow you access until November 4,2023. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Constantly an up sell. Missing or in accurate information. Bad formatting. Waste of money and time
Hello Hunter,
I appreciate you leaving a review, and I'm sorry our service did not satisfy your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I still want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The purpose of looking up a license plate is to see who is the owner of the vehicle... no need for vin info and 1st owner which is what I got when I paid for the extended info. The car is pretty old and possibly changed hands multiple times and totally unrelated to the current tag info.
Hello Paul,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The $2.95 search said "owner information found" and when I paid $9.95 more it said "no owner info found". Total rippoff. Don't waste your money.
Hello Peter,
Thank you for taking the time to leave a review and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted the owners name and if I knew it is illegal with out consent. I call that false advertisement and you won't know until after payment
Hello Ryan,
We appreciate you leaving a review and my sincere apologies we could not provide you with the information needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a VIN search, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information needed, I went ahead and processed a refund of $ 9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thought I was paying for a report. It only showed what I can find for free online.
Hello Kimberly,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thank you for your review and I’m sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315