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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Got right to the business of who owned the truck that was helping the neighbor who shoots over here to kill (now in jail facing felony charges…)? Great tool. Help investigators identify criminals. Thanks.
It advertised having Owner history data and just gave me the date when the title was issued.
I was looking for the current owner
Hello Devon,
Thank you for leaving a review and I'm sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
At first it says they have found results but after paying the fee its says there is nothing to be found. Scam
Hello Stephan,
I'm sorry you did not get the information you needed on our website. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were running an email search. I sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and refunded the $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I already knew everything you reported but to get new info I am told i have to pay more. Bait & switch is what i think. Not happy with service, waste of money.
Hello Gary,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought a used Harley FLHXS from dealer. I wanted to run a "carfax" type search This Info tracer came up. I purchased a 7 day trial for $2.95. Report seemed straight forward. No salvage or total loss information. No accident information. A pop up came up saying there was a premium report available for this bike. I bought it for $9.95 and it was the same exact report. I called info trace and cancelled the trial subscription and they did refund my $9.95. It did not post yet though. Just beware. There is not much out there for motorcycles. On a positive note, the information that was there was minimal and correct.
Hello Angelo,
Thank you for taking the time to leave a review and I'm sorry you're dissatisfied with the report you received. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
It's great to hear that Maria, our representative you spoke to was friendly and promptly addressed your concerns by canceling your purchase and refunding the $9.95 for the premium report. Please expect the funds to reflect in 3 to 5 business days.
Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
After receiving a death threat and having my saftey unease's I needed to keep track of my surroundings. I purchased this and from Every name or vehicle I searched for I haven't been able to locate anyone or anything.
Hello Joshua,
Thank you for leaving a review and I'm sorry we were not able to provide you with the information that you wanted. I understand how frustrating it must be not to get the information that you need, especially in a situation where your safety is a concern. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Nonetheless, I forwarded a request for the owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Tony,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Put in the email address I was looking for and it told me it had results, so I signed up to see the results and there were none available. I'll be cancelling immediately.
Hello Andrew,
We appreciate you taking the time to share your feedback and I'm sorry you didn't get the information you needed on our website. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and I sincerely apologize, but I could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until November 8,2023. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site only has numbers and addresses to offer? Really? I could have saved my time and money.
Hello Stacey,
I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you've already contacted customer service to cancel and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. I went ahead and refunded the fee of $ 15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Poor service, lies that you'll have owner info but you got nothing even report was not full
Hello Ekaterina,
Thank you for sharing your feedback and I'm sorry we could not provide you with the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I also ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told that go ahead information on the person that I'm looking for and then when I pay for it there's no information to be found ridiculous
Hello Jessica,
Thank you for your review and I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that one of our research experts tried to look for more information but was unsuccessful. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on November 8,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As I didn't get the other driver's info that crashed into me, I needed it for my insurance company. I had their license plate but no name or other details. I was able to get the information and forward it to my insurance company so that I and my vehicle can get repaired.
Hello Kelly,
Thank you for taking the time to leave a review, and we're glad to hear that our service helped you find the information you needed to assist with your insurance claim. We apologize for any inconvenience regarding the subscription process, and we appreciate your feedback.
Please know that InfoTracer makes it very easy for customers to cancel. You can cancel the account by logging in to the Member’s Area, select My Account, and then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically. You can also call our Customer Care Team at 1-800-791-1427.
Upon checking, I can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we are continuously working to improve our services. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Prior to the payment being made the search report was prepared and presented as though the search had been successful. Upon payment and the reveal of the report it transpired there was nothing to show - empty report content. Very disappointing
Hello Boozar,
Thank you for leaving a review and I sincerely apologize if you could not get the information you needed. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were running an email search. We sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and refunded the fee of $ 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Couldn't find anything I was looking for. All the info was either wrong or very out of date.
Hello No o,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was trying to see who the driver was did not get that information
Hello Anthony,
I appreciate you leaving feedback and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up one person with a specific name and got very little and get 250 pages of other people's information I didn't want
Hello Kathleen,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I reviewed the account, and the results of your searches can be found under the ‘MY REPORTS & SAVED REPORTS’ section. This validates your purchase; nonetheless, I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result fails to satisfy your needs, we will gladly process the refund.
Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't need useless information when trying to identify an owner of a vehicle. Clearly I know the make and model to the license plate. You give no vital info but took my money and want more money for the info I need.
Hello Dedra,
I appreciate you leaving feedback and my sincere apologies that we could not provide you with the owner of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My email, social media and bank account have all been compromised by an unknown perpetrators. I also received a letter from the IRS stating by social security number was used to claim taxes.
Hello Dori,
We appreciate you taking the time to leave a review and I'm really sorry to hear about the multiple security breaches you've experienced.
I can see that you've already contacted customer service and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This number belongs to someone I know that was given to me by her fam. Unless she's lying and gave wrong number this doesn't seem accurate at all. I will do more searching.
Hello Lex,
Thank you for leaving a review and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on November 7,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information is inaccurate and incomplete. I used three other information lookup services and the information was inconsistent with those other sites.
Hello Donald,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Holly,
Thank you for sharing your feedback. We're pleased that our service allowed you to quickly identify the owner of the truck involved in this concerning situation. It's nice to know that our service can assist investigators and contribute to the resolution of such matters.
Thank you for sharing your positive experience with us. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315