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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I paid for access to court records for someone I had a restraining order against. My initial search said it had info on that person. I paid to get info on that ONE PERSON who is a danger to my safety and this site made me scroll through hundreds of people even after claiming they had a report on the ONE PERSON then provided me with NOTHING on that specific person.
Waste of time and money. Thanks for nothing
I had bought a used car from a business and then the business was forced out of business by the property owner and my friend who had the business was forced off the property because he had a gentleman agreement with this person he had no written contract to fall back on so he gathered up what he could in the short time he had to get his and others property off the business property he was renting needless to say he left a few people scrambling to pick up the pieces like me now I have this vehicle to register and I didn't know who was the last owner and the guy whom sold me the vehicle in question was long gone and I was left to figure it out so I asked google about the license plate number and it took me to info tracer where I found out the information I have now which is not much but enough to get my curiosity going now I have gotten a response from you info tracer people and am aware of the none existing registration info that should of been there that isn't so stay tuned to see what we me and them info tracer figure out now at least I know I'm not alone in this thanks for working on it with me so not w to the DMV stay tuned for the rest of the story
Hello Bobby,
Thank you for the 5-star review! I'm sorry to hear that you've been through quite a challenging situation with the used car purchase and the unexpected closure of the business your friend was running. It's great to hear that you were able to use our service to find some information about the vehicle, even if it's not complete. We hope that everything gets sorted out to your satisfaction.
Please be advised that your account is active and will renew on November 10,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information given is basic and has no value. You ripped me off!
Hello Gerardo,
We appreciate you leaving a review and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Totally worthless for what I needed. Didn't try other options
Hello Kevin,
Thank you for sharing your feedback and I’m sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In trying to decipher a license plate number after a hit and run attack on my parents. The system locked me out and flagged me for "suspicious behavior" after looking up a handful of license plate numbers (it's one letter I can't decipher so we were going through the alphabet and searching each one to find the matching car). We had been using the site for less than 5 minutes. What is the point of this site if you aren't allowed to use it? They did not refund my money either.
Hello Andrea,
Thank you for taking the time to leave us a review. Upon checking, One of our team members emailed you information on how to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You hv to pay more for criminal records, isn't that what a background check is for?
Hello Cynthia,
We're sorry your search didn't provide the information you sought. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
We would love to turn things around and make it right. Please reach out to me at [email protected] or call me at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have had the rv titled in my name since 2021…and you don't even show it as being titled. Nor do you show the model (Cougar). This report is not useful for selling my rv.
Hello Jennifer,
We appreciate your feedback and are sorry that you received outdated information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ran VIN. Correct Make and Model for requested vehicle appeared on Screen. Screen stated "Report found". After I paid with my credit card stated "No results found". You are a sham!
Hello Betty,
Thank you for taking the time to leave us a review. Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member's area based on the same search parameters.
We also want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought the service because I thought that what I saw in the preview was going to be in the report. It was not
Hello Marco,
We appreciate you taking the time to leave a review, and I'm sorry that we were not able to provide you with the information that you wanted. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people's databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can contact us via email at [email protected]. Rest assured, we're here to help you.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not getting information I thought I was getting. I found this information free online.
Hello Danielle,
We're sorry you didn't find the information you were expecting. We strive to provide valuable and unique content, and we apologize for falling short in this instance. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
We would love to turn things around and make it right if possible. Please reach out to us at [email protected] or call us at +1 833-922-2315. We look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Info was helpful but could have used a bit more detail
Hello Robert,
Thank you for your feedback! We're glad to hear that you found the information helpful. We appreciate your suggestion for more detail and will consider that for future improvements. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You misled me. You promised the contact information for the owner of the vehicle and all you're giving me is the information about the vehicle itself.
Hello Filip,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Eric,
I appreciate you leaving a review, and I'm sorry our service did not satisfy your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I still want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Stan,
Thank you for sharing your positive experience with our app! It's great to hear you found valuable information on our website. We work hard to meet your expectations, and we're happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is crap... tells you it with provide the owner... then when the search comes out without the owner it offers you a $10 service that will provide the owner... then the browser just spins and spins and never returns with a report.
Please cancel my order... do not charge me another cent for this bogus service!
Hello Jill,
Thank you for taking the time to leave us a review, and I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we were not able to provide the needed information, I went ahead and canceled your account as requested and processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was hoping to obtain a persons address. I did not get any more information than I already knew
Hello Kevin,
We appreciate your feedback and are sorry you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wonderful Finds a lot of really helpful info thank
Hello T'Naia,
Thank you for the 5-star review! We're glad that you found the information you were looking for on our website! We work hard to meet your expectations and are happy to hear we hit your mark. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You guys gave me an option of upgrading to premium and I got no more information, just a request to pay to upgrade again. Waste of money.
Hello Alex,
We appreciate you leaving feedback and my sincere apologies for the inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Expected an ownership history and a maintenance history. Received neither. Closing my account
Hello Kurt,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours.
Upon checking, I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until November 10,2023.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Title Intimation is not there. It all is basics which are free available on other sites. I need my money back.
Hello Kuldeep,
Thank you for your feedback and I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Regarding refund, we need to check for eligibility before we can issue a refund. Our research experts will try to verify if the record you are looking for is available and send a custom report to you via email. If we fail to provide the report, we will proceed with issuing the refund.
I forwarded your concern to our research team, who will look into this for you. One of them will get back to you today. Please let me know if I can help you with anything else. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wendy,
We sincerely apologize you did not get the information you needed on our website. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315