Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Infotracer

Infotracer

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey stargrey stargrey stargrey stargrey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Ben L.
Unfollow Ben L.
Share Review
Report Review

Complete garbage
November 13, 2023

Waste of time and money. Practically zero information even if you pay them an extra $10 for the premium report don't waste your money.

Date of experience: November 11, 2023
Arden G. Infotracer Rep
over a year old

Hello Ben,

Thank you for leaving a review, and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without extra fees.

I want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Maryland
2 reviews
0 helpful votes
Follow David F.
Unfollow David F.
Share Review
Report Review

I paid for a premium report that was never sent to me

Date of experience: November 11, 2023
Arden G. Infotracer Rep
over a year old

Hello David,

We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

Upon checking, I can see that you have already contacted customer service. And we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Missouri
1 review
0 helpful votes
Follow Ricky U.
Unfollow Ricky U.
Share Review
Report Review

Didn't work
November 13, 2023

I paid for a premium vin report it kept asking me to pay again and I never got the report

Date of experience: November 11, 2023
Arden G. Infotracer Rep
over a year old

Hello Ricky,

We appreciate your feedback and are sorry for the inconvenience. I can see that you have already reached out to customer service, and we were able to provide what you were looking for. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Nevada
1 review
0 helpful votes
Follow G Z.
Unfollow G Z.
Share Review
Report Review

No owner details
November 18, 2023

Main purpose of purchasing was to find out owner details no details were shared even when paying premium

Date of experience: November 10, 2023
California
1 review
0 helpful votes
Follow Angelina Q.
Unfollow Angelina Q.
Share Review
Report Review

Didn't find what I was looking for.— outdated information

Date of experience: November 10, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Angelina,

Thank you for sharing your feedback and I’m sorry you did not find the information you were looking for. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
Follow Lynda P.
Unfollow Lynda P.
Share Review
Report Review

No one else has giving me this information that l needed, thank you!

Date of experience: November 10, 2023
Texas
1 review
0 helpful votes
Follow Dorie F.
Unfollow Dorie F.
Share Review
Report Review

Very easy to follow
November 11, 2023

Great team members gave wonderful support. The tour was very successful. Questions were answered with confidence and security

Date of experience: November 10, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Dorie,

Thank you so much for your positive feedback! We're thrilled to hear that we're able to assist you to your satisfaction. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Nevada
1 review
0 helpful votes
Follow Lee Y.
Unfollow Lee Y.
Share Review
Report Review

This site provides the same information you can get for free online. The "premium" version does not add any additional info for another $10 fee.

Date of experience: November 10, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Lee,

Thank you for taking the time to leave a review and I'm sorry you're dissatisfied with the report you received. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Nevada
1 review
0 helpful votes
Follow Amanda S.
Unfollow Amanda S.
Share Review
Report Review

Totally inaccurate information.
November 10, 2023

The information that was given was totally inaccurate I looked up known thing it just to test it and it was way off Don't trust this site

Date of experience: November 9, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Amanda,

Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Upon checking, I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until November 16,2023. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Ohio
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Waste of time and money
November 10, 2023

No current info that should have shown up. Waste of time and money

Date of experience: November 9, 2023
Jehoany R. Infotracer Rep
over a year old

Hello John,

We appreciate you leaving a review and I'm sorry our service did not meet your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.

I went ahead and refunded the fee of $ 15 for the Premium report. Please allow 3 -5 business days for the refund to reflect on your account. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

California
1 review
0 helpful votes
Follow Farrah P.
Unfollow Farrah P.
Share Review
Report Review

The ad said I would get the name of the car owner. However, all that gave me was it Van number, which I already had gotten for Free from DMV, useless and misleading in this honest advertising.

Date of experience: November 9, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Farrah,

We sincerely apologize we could not provide you with the owner's name of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.

I can see that you’ve reached out to our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

New York
1 review
0 helpful votes
Follow Tamar G.
Unfollow Tamar G.
Share Review
Report Review

I'm satisfied
November 10, 2023

I got all the information I need it and satisfied thank you!

Date of experience: November 9, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Tamar,

Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you found the information you needed and that you are satisfied with our service. We prioritize customer experience and satisfaction, and we're happy you're one satisfied customer.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Tennessee
1 review
0 helpful votes
Follow treashia A.
Unfollow treashia A.
Share Review
Report Review

The information I paid for I could have gotten free

Date of experience: November 8, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Treashia,

I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

New York
1 review
0 helpful votes
Follow philip C.
Unfollow philip C.
Share Review
Report Review

Showed me the same information that i found on other sites for free!

Date of experience: November 8, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Philip,

Thank you for leaving a review and we sincerely apologize if you could not get the information you needed on our website. This is not the kind of experience we wanted you to have.

I can see that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Please be advised that your account is active and will renew on November 15,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Ukraine
1 review
0 helpful votes
Follow Brandon R.
Unfollow Brandon R.
Share Review
Report Review

I put in a user name, it said there was results but I need to pay. After I had paid, it then said "sorry no results". Very misleading and unethical approach just to earn $2

Date of experience: November 8, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Brandon,

We appreciate you leaving a review and I'm sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results for the username you were searching for and we sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the username is under any of the following conditions:

(1) is a dummy/system-generated username;
(2) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we were not able to provide any information, I went ahead and processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
1 review
0 helpful votes
Follow Alice Y.
Unfollow Alice Y.
Share Review
Report Review

Not current information
November 9, 2023

Not current information and missing information from other states live in

Date of experience: November 8, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Alice,

Thank you for sharing your feedback and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Wisconsin
1 review
0 helpful votes
Follow Nick C.
Unfollow Nick C.
Share Review
Report Review

Scam said if you paid you would get more info just gives car details

Date of experience: November 7, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Nick,

Thank you for taking the time to leave a review and I'm sorry you didn't get more information on our website. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

GB
1 review
0 helpful votes
Follow Anonymous C.
Unfollow Anonymous C.
Share Review
Report Review

Not worth it
November 8, 2023

Paid $15 twice and found nothing pertinent either time

Date of experience: November 7, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Anonymous,

I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Nonetheless, I went ahead and refunded a total of $ 30 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Brazil
1 review
0 helpful votes
Follow Luciana E.
Unfollow Luciana E.
Share Review
Report Review

I was fooled!
November 8, 2023

Terrible! The website claimed to have research results, but to access them, I had to pay. I paid, and there was no information at all. Fraud! Theft!

Date of experience: November 7, 2023
Jehoany R. Infotracer Rep
over a year old

Hello Luciana,

Thank you for sharing your feedback and I'm sorry you didn't get the information that you needed on our website. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see that you were running an email search. We sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:

(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we were not able to provide any information, I went ahead and processed a refund of $ 1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
Follow H G.
Unfollow H G.
Share Review
Report Review

NO NEW INFO
November 8, 2023

There was absolutely nothing in the report that I couldn't find very easily online. The report was very minimal, and not worth even the $3 introductory fee. I have already requested a cancellation of my subscription.

Date of experience: November 7, 2023
Jehoany R. Infotracer Rep
over a year old

Hello H L,

We appreciate you leaving a review and we sincerely apologize if you could not get the information you needed. I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours.

Additionally, I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until November 14,2023.

Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315