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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Said I would get name of vehicle owner. All I got was info on vehicle which is of no use to is.
It was nice talking to the customer service specialist and very helpful.
Hello Christian,
Thank you so much for taking the time to share your positive experience with our customer service team! We are delighted to hear that you greatly appreciated the assistance provided by Aimee. We'll be sure to pass along your kind words to her and she'll be happy to hear that you're one happy customer! Your feedback will motivate her to continue delivering excellent service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Many website glitches. Double charged for services. Chat doesn't work
Hello Andrea,
Thank you for leaving a review and my sincere apologies for the inconvenience you've experienced on our website. I can see that you’ve reached out to our Live Chat Support and were given a refund for the duplicate charge. Please expect the funds to reflect in 3 to 5 business days. Additionally, a search credit has been added to your account so you can rerun a search for the premium vin report.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Site didn't show anything that it said it would just kept asking for more money and never showed anything. Site is a scam
Hello Jennifer,
I sincerely apologize we were not able to provide you with the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were trying to find information on a license plate and a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They trick you to pay $3 first to get a report of vehicle, which is literally nothing just basic dimensions and specifications of a vehicle. Then they say they have premium report available for extra money $10 or something for detailed report which I didn't even know will be detailed or same bull$#*! they showed me for $3. Anyways I canceled it right away before they start charging me $25/month for nothing.
Hello Sajid,
Thank you for taking the time to give us a review and we're sorry your experience didn’t match your expectations. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report information provided was not updated or accurate on the individual I was looking up. I know for a fact that this person is married and there were no records on file that he/she is married. Married 2 1/2 years... should be more than enough time to have the record on file. If this simple piece of information was not correct or updated, how many more records are not on file that should be.
Hello LC,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible I couldn't find
Updated information on anyone
Not even myself I couldn't even get a criminal background unless I think 15 more dollars it's crazy it's false advertisements of scam just to get your money I'm very disappointed
Hello Elvis,
We sincerely apologize we were not able to provide you with the information that you needed. This is not the kind of experience we wanted you to have. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Additionally, the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had the guy listed as an officer with several corporations, but upon calling them they had never heard of him.
Hello Stephen,
Thank you for taking the time to share your experience. We're pleased to hear that our service provided most of the information you needed. However, we're sorry to learn about the discrepancy in the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My "free" search turned up multiple leads. I paid for the 7 days... now those leads are marginal to non-existent
Hello Heather,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists and is just a preview of the possible results available once you've subscribed to our services.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very out dated information, didn't find what I was looking for
Hello Lindsay,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
In my opinion a scam. You have to pay more for a premium report to get any viable information about a vehicle and its owner! Wish i had never fallen for this! Will definately be spreading the news. Shame on you.
Hello James,
We appreciate you leaving a review and my sincere apologies for the confusion. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded a request for the owner's information of the vehicle you were searching for to one of our research specialists, who will look into this for you. You will receive an update today. If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Tricked into a monthly subscription. Should have been stated up front and not in smaller print.
I want a refund. I'm
Hello C,
Thank you for leaving a review and my apologies for the confusion and for any inconvenience this has caused. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Upon checking, I can see that you purchased the 7-Day Unlimited Search Access which will renew to a monthly subscription if there's no cancellation before the trial ends on November 20,2023. I went ahead and processed the cancellation so rest assured, our company will no longer bill you. The payment made will allow you access until November 20,2023.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received this email in 2016 was tried give a second change of Death,I don't who are The First is past much time in California then Fortaleza Puerto Rico and like where is exploitation Infant in Brazil maybe send wrong emails and something else...
Hello Alexis,
Thank you for sharing your experience. It seems like you've encountered some confusion with emails and possibly received messages intended for someone else. The mention of child exploitation in Brazil is alarming and if you haven't already, we suggest you exercise caution and perhaps report such messages to the relevant authorities to ensure the safety and security of online communications.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very easy to navigate-easy to access report ans what I needed
Hello Eric,
Thank you so much for your positive feedback! We're thrilled to hear that you find our service fast and user-friendly. We value your time and convenience, so it is our goal to assist and help our customers find the information that they need as quickly as we can.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charge 3 times for 9.99 without result
Very disappointed
Hello Clarissa,
Thank you for taking the time to leave a review and we sincerely apologize for any inconvenience this has caused you. This is not the kind of experience we wanted you to have.
Upon checking, it appears that your premium VIN report did not generate. We sincerely apologize for the inconvenience this has caused you. Rest assured that we have added the premium vin report to your account and you can now start using it.
Additionally, we have issued a refund of $ 9.95 for the duplicate payment, and you should receive it within 3-5 business days.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First paid the fee of search, then had to pay another fee for a premium search, and then didn't even have the info that it was supposed to have
Hello Tony,
Thank you for sharing your feedback and I'm sorry you did not find the information you were looking for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for the current owner of a car which has been abandoned on my property. The search did not give me this information.
Hello Heather,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver's Privacy Protection Act (DPPA) protection.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know this is info is incorrect worthless money spent
Hello Gretchen,
Thank you for sharing your feedback and we're sorry to hear that the information provided was incorrect and didn't align with what you were able to verify through a local agency. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report missed important items like power sunroof and locked wheels not listed.
Hello Renee,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Still skeptical on weather I'm going to actually get the information that I am requesting but so far everything has been legit. I did like the opportunity to report a complaint of a tag number if so chose to.
Hello Angela,
Thank you for sharing your experience with us. We're glad to hear that your interactions so far have been legitimate. We understand your skepticism, and we appreciate your trust in our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315