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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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My second search is not showing owners information.
Could provide more cross ref information. Ty for this though.
Hello Christopher,
Thank you for taking the time to share your feedback. We appreciate your input, and I'm sorry to hear that your experience fell short of expectations. We would love to turn things around and help you out. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured; we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great phone service and problem resolution. Crystal clear voice and clear explanations. Calm and resolute.
Hello Frederick,
Thank you for your excellent review. We're happy you're satisfied with the assistance you received from Helen. We'll ensure she reads your review; this will make her day. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Description says ownership and title information A d wasn't available. It's a US only service witch is alos not well explained!
Hello Erik,
I appreciate you leaving a review, and I'm sorry that we were not able to provide you with the information that you wanted. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Nonetheless, I forwarded a request for title information and ownership information to one of our research specialists, who will look into this for you. You will receive an update today.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The returns are accurate the information is in detail
Hello Roger,
Thank you for the 5-star review! We're thrilled to hear that you find our returns accurate and the information detailed! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Upon checking, I see your account has expired since May 9,2020. If you would like to renew, just log in to the https://members.infotracer.com member's area and run a search.
This will prompt you to resubscribe and restore your membership.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awful waste of money outdated information nothing was correct it didn't help in anyway
Hello Gloria,
Thank you for taking the time to leave a review and I'm sorry you're dissatisfied with the report you received. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't find correct place or name of person who has this IP address
Hello Hayk,
Thank you for your review and I’m sorry you did not find the information you were looking for. I also ran the search on my end and was also unsuccessful. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Please be advised that your account is active and will renew on November 24,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It has no specific information, total waste of money
Hello Yash,
I appreciate you leaving feedback and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I describe it as bad because it said that it had the report and that to see it I had to pay and I made the payment and then it told me that it did not find anything with the vin number
Hello Alberto,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First off I have had trouble signing in to your website and now none of your pages will load. Even though I signed up under your 7day trial so far your service has not been good
Hello Tracy,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. I understand how frustrating it must be to encounter login issues while trying to use our service.
I can see that you've already contacted customer service and our representative assisted you with your login issues. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to [email protected], and we will be more than happy to help. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When you put a green check mark next to owners info and ask for more money for it, make sure you provide it. What a waist of time and $13.00.
Hello Faramarz,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide the information, I went ahead and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Lisa,
Thank you so much for taking the time to share your positive experience with our customer service! We're thrilled to hear that our representative was able to provide you with informative and helpful assistance. We prioritize customer experience and satisfaction, and we're glad you're satisfied with our service.
Thank you again for your kind words and for taking the time to review our business! Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I actually actually looked up things that I know there's actual usernames under there. There's actual phone numbers under addresses everything and of course you guys found nothing but then what 15 minutes later it's like oh wait maybe we did find something I just need your credit card again yeah whatever that's why I stopped the first time I thought maybe you improved guess that I'll be canceling again
Hello Rebecca,
Thank you for taking the time to leave a review and I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a 7 day trial. I cancelled it last night and received a cancellation confirmation. This afternoon I received an email stating i was charged for the subscription. I had to call and was told that i would receive the credit and I received a confirmation email of that credit. I have a feeling that this may not be uncommon. As for the information I got, I fell for the pay $15 for "premium info" that we have, there was no premium info, it made me feel scammed. Also, the reports contained information from several other persons with the same name.
Hello Silvia,
Thank you for sharing your feedback and we sincerely apologize for any inconvenience this has caused you. We value your feedback as it will help us get better.
I'm sorry to hear about the billing issue you faced after canceling your trial. This is not the kind of experience we wanted you to have. I can see that you've already contacted customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are addressing this issue to prevent it from happening in the future.
Regarding your concerns about the quality of the information and the presence of duplicate reports, please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to find out if there is a lien on my husband's truck. He had a stroke and can't remember
I searched his VIN and plate but it didn't supply any lien info and my husband's name didn't even show UP CANCEL this bogus subscription
Hello Karen,
Thank you for leaving a review and I’m sorry you did not find the information you were looking for. I ran the search on my end and I sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I went ahead and canceled the account. Rest assured, our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Samuel,
Thank you for leaving a review and I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bought a report and was charged twice for it... The report was not delivered.
Hello Stephen,
Thank you for taking the time to leave a review and I sincerely apologize for the inconvenience this has caused you. After a careful review of your account, it appears that your premium VIN report was not generated. I have added the premium vin report on your account and you can now start using it.
Additionally, I refunded the fee of $9.95 for the duplicate charge. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Blatantly offers information after small payment but after that you have to pay 9x the amount to see "full details"... You will not learn anymore than what you already know unless you pay the higher prices. Information claimed to obtain is not available. This sucks
Hello Rhianna,
Thank you for sharing your feedback and I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you were running a search for a License Plate, and I sincerely apologize but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can confirm that your account is canceled. Rest assured, our company will no longer bill you. If you need further assistance, please don't hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your preliminary search said there was information. After I paid the fee, it revealed absolutely no information. This was a rip off!
Hello Shannon,
I’m sorry you did not find the information you were looking for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve checked and can see that we have forwarded a ticket to our research team. One of our researchers will reply in 24 to 48 hours. Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The only reason I purchased (premium) was to locate the owner of a vehicle. It said information was available prior to purchasing. No information available in report. THIS IS FRAUD.
Hello Cristina,
My sincere apologies that we were not able to provide you with the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports.
Since we were not able to provide the information, I went ahead and refunded the fee of $9.95 for the Premium Report. Please allow 3 -5 business days for the refund to reflect on your account. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Antwan,
Thank you for your feedback and I'm sorry we were not able to provide you with the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315