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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Easy to use, quick and not a lot of errors. Simple and to the point
I can't find the person I want and I don't know how to cancel account
Hello John,
We appreciate you leaving feedback and I’m sorry you did not find the information you were looking for. I can see that you have already reached out to customer service, and one of our research experts tried to look for more information but was unsuccessful. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Additionally, I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until December 1,2023.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Vehicle specs no where close to actual... most of the options on the vehicle I currently own are marked as N/A. This results in a severely underrated value.
Hello Susan,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Subscribed with this service and paid for the premium VIN info and didn't get the info I paid for. Anytime I clicked the vin info it try's to charge me over again. I'll make sure I don't forget to cancel your subscription before the 7 day trial period.
Hello Rickie,
We are sorry to hear you encountered difficulty while attempting to utilize our Premium VIN Report. This is not the kind of experience we wanted you to have. Rest assured, I added a Premium VIN search credit to your account and you can now start using it.
I went ahead and processed the cancelation to avoid future billing. The payment made will allow you access until November 28,2023.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It would have been nice to know the premium reports were extra, before paying for a membership. Instead you hide the fact that their are two paywalls. You give a basic, mostly useless report, that can be obtained for free at other sites behind one paywall and then want to restrict the premium report behind a second paywall. A gross business model.
Hello Tobias,
We sincerely apologize for the confusion and inconvenience this has caused. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The InfoTracer staff I contacted or spoke to were very friendly and quickly offered to escalate my need for current owner information prior to purchasing a vehicle from out of state. Their response was within the 24-48 hour window, HOWEVER, their research staff WERE UNABLE TO FIND ANY OWNER INFORMATION BY VIN.?
Hello Kathy,
Thank you for sharing your feedback and my sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. I understand that it's crucial to communicate clearly about the information we require and the limitations of our services.
Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on November 26,2023. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just not satisfied of the information, not what I expected from you
Hello Ruben,
Thank you for taking the time to leave us a review and I'm sorry our service did not satisfy your data needs. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info is correct & super duper old. The basic search doesn't give more than I already know or can figure out very easily myself for free. The premium is way too expensive when half the info is incorrect or out dated. I will be canceling
Hello Majic,
Thank you for leaving a review and I'm sorry you're dissatisfied with the report you received. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I went ahead and processed the cancelation to avoid future billing. Rest assured, our company will no longer bill you. The payment made will allow you access until November 27,2023.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm gonna be honest had a bad experience look up that I was gonna get the information then it said to pay three dollars I paid three dollars and it gave me a little bit of the information that it said it was going to give me not all of what it said it was gonna give me and then it said if I paid another 995 it would give me all the information that I was seeking and so I paid 995 and guess what I did the section where it said owners of vehicle it said they didn't have a record of owners lol really unfortunate so I would not recommend info tracer I can't
Hello Heather,
My sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. Although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I went ahead and refunded $ 9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is active. If you need to cancel any future charges please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Sarah,
Thank you so much for your positive feedback! We're delighted to hear that you find our service helpful and informative. We're thrilled that you will recommend us to your friends and family. We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased in order to search for details on a plate that were "unknown" when I purchased the service.
Hello Devin,
Thank you for taking the time to leave a review and I'm sorry you did not find the information you were looking for. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kurt,
We appreciate your feedback and are sorry to hear that you were not satisfied with the report you received. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The data that I needed specifically included ownership of a certain vehicle. The report furnished to me did not include ownership information.
Hello Roma,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did not give me the information I asked for. Misleading!
Hello Barbara,
We're sorry you could not find the information on our site. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great, customer service was helpful and had no problems at all
Hello Alicia,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
In case you need further assistance from us, feel free to contact us anytime. Have a great day ahead!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got charged for info they didnt actually have...very annoyed. Im never using this site again. Waste of money
Hello Alexa,
We sincerely apologize if you could not find the information you were looking for on the site. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call as soon as you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Stringing me along, wanting more $ and info for what you inferred I'd get for "free" or the $2.95 initial. Feels scammy, I'll make sure to post on my socials and reviews (Google local guide, Yelp, etc). Just be honest.
Hello Bill,
We sincerely apologize for any inconvenience you've experienced, and I appreciate you bringing this matter to our attention. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
Since we were not able to satisfy your needs, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need anything else please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
How can the car I searched have no title records. This is inaccurate ….I want to know the name of the person who owned this car
Hello Leigh,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave the very first owner of the vehicle info instead of the current registered owner.
Hello Gage,
We appreciate your feedback and are sorry that you received outdated information. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good just wonderful. On the spot. And just lovely also
Hello Steve,
Thank you for the 5 stars! We're delighted you had a positive experience with our service. We prioritize customer experience and satisfaction, and we're glad you're satisfied with our service.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe.
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth,
Thank you so much for your positive feedback! We're thrilled to hear that our service has been helpful in getting to the bottom of things easily for you. We are pleased that you find it easy to use, and quick, and appreciate the simplicity with minimal errors. Our business is your convenience, and we value your time, so it is always our goal to make it easy and simple for our customers to access the information they need.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315